Hendrick Chrysler Dodge Jeep RAM

*the only reason i gave it one star is because i had to* We had one of the WORST experiences we have ever had in customer service at Hendricks. We first found ourselves at Hendricks at the end of July in need of a new/​used car. Our first sales man Eric was very nice and helpful (as best as his sales manager would allow him to be). But as the day went along, the sales manager continued to MAKE him offer us unworthy cars or ones that were too far out of our reach. We spent about ⁶⁄₇ hours there, to end up with flip flopped decisions (cosigner, no cosigner, cosigner) and leaving with no car. Over the next couple of days, instead of staying in touch to work something out the way he said he would, John, the sales manager, ignored us, our calls etc. So we moved on to other dealers, some good, some bad. But after a couple of weeks of THEM taking the initiative to contact us, today we decided to try again since they promised to work with OUR guidelines. So once again we went in, our original sales man (Eric, we liked him very much) was busy with another guest, so he set us up with Carlos. We told Carlos that we had seen a used car on their site that was within our budget and definitely within the budget for the financing we were approved for. He continuously ignored our requests to see the car we wanted, and showed us cars that were too old or not what we wanted. He then showed us a Chrysler 200. We liked it until we realized how much it was lacking to be a 2014. He took about an hour to find out the price of the Chrysler, without once coming back to check on us. Then when he came back, he told us a price that was the same, even a little more than the BRAND NEW 2015 car that we looked at and wanted on our first visit (that they kept giving us the run around about), with the SAME high monthly note. When we expressed our concerns about why it was the same as the other car, he got frustrated and could not give us a viable reason that made sense. He then got upset with us, told us to «let me know what y’all gonna do!» And snatched up his paperwork and stormed out of the office. That was upsetting enough, and we decided to leave. As we were walking out of the building, we passed the sales managers office (which is SEE THROUGH GLASS, NO WHERE NEAR BEING SOUND PROOF) and Carlos was mumbling and talking mess and crumbled up our paperwork and threw it!!!
THIS?!? Is very childish behavior, and not professional at all. Carlos wanted to FORCE us into a car that we did not want with payments we were not willing to make for a used car. He never gave us a straight answer about the car we wanted and he threw a full on temper tantrum. He will NEVER receive our time, effort or business again! Carlos is one of the worst sales men I have EVER encountered and we did NOT appreciate being treated in that manner! I WILL BE REPORTING THEM TO THE BETTER BUSINESS BUREAU

They were doing a factory recall repair and they gave me the same courtesy and professional treatment as someone that went in for paid repairs. They were very courteous, helpful and efficient. Definitely on my list of repair shops to use when I have issues.
Thank You

I will not be buying another vehicle from Hendrick!
When I am ready to trade for a new Jeep, I will take my business elsewhere.
My experience buying my Wrangler was not the issue, it has been my interactions since. They contacted me about trading for a newer model and stated could match or lower my payment. Not only did that not happen, but they didn’t even come close. The sales manager then proceeded to insult my intelligence by saying they could meet or beat payment by extending the terms.
I decided to give them a second chance when they contacted me again some months later but refused to waste my time to go in until they could show me on paper that could do what they said they would the first time. Despite giving it a better try, still couldn’t quite get there but much closer. (On a side note I have been able to get another local Jeep dealer to match my current payment for an equivalently equipped 2015 but I couldn’t quite pull the trigger to start payments over)
Now for the service department. I can’t wait until I finish all of the prepaid oil changes and tire rotation so I can go elsewhere, despite Hendrick being the most convenient dealership from my office. It should not take an hour to hour and a half for an oil change. Especially when they estimate 30 – 45 minutes because you’re next in line. Today when checking out, the service advisor told me it was about time to change tires. When I told him it was a brand new set less than 2 months old, he said was reading old notes.
I am a loyal Jeep owner (5^th so far), my next one will just come from somewhere else.

«I won’t call this a scam, but it sure gets close.» I should have read the previous Unilocal review of Matt D. before buying a vehicle at Hendrick Chrysler Dodge Jeep Ram in Hoover.
They didn’t scam me, but they ARE shady as made evidence by:
1. They changed the value of the trade-​in on the contract from what we agreed.
2. They applied the equity of the trade-​in to the principle of the vehicle when they told us we would get a check for it. (*Update: They cut me a check after a BBB complaint was filed.)
3. They did not lower the agreed monthly payment after the trade-​in equity was applied (we asked for a check anyway) (*Update: They cut me a check after a BBB complaint was filed.)
Furthermore, If you do go (which I don’t recommend) you will have to show up in person to accomplish anything after making your purchase, they will drag their feet, and they may ultimately refuse to fix the problem when you finally do get assistance.
In all honesty, I did get a good deal even though they tried to pull a few «fast ones.» The salesperson, Caleb Calvin was actually a really pleasant guy. Seriously cool. I hold the GSM ultimately responsible.
However, I’m not surprised that they would behave this way, hence the phrase «stealership.» But I do expect better from a business though, and the Unilocal community definitely does too.
*********update*********
Hendrick has payed the amount due to me, and I am completely satisfied with their attempts to resolve this dispute. They took responsibility for their mistakes. Therefore, I have updated my review from 1 to 2 stars.

Beware of buy-​back offer, it’s BS. I get a letter 11/​20/​2013 saying they will give me up to $ 19 350 for my Jeep, direct purchase, not trade. This value amounts to quite a bit over KBB value, which is generally quite a bit over the actual trade value. …too good to be true, but I am very close to them, so why not check it out: I used the website to sign-​up. I never get a call or email back (all this effort on their part and they can’t call/​email back?), so I drive there. My Jeep has about 30% less miles than the typical 2007 and it is in great shape with a new top and every option for the model (other than the hardtop). Some girl takes the information on the vehicle and without the appraiser even looking at it, they offer $ 16 000. They are unable to explain the $ 3350 discrepancy. I can: the campaign is looking for traders where the discrepancy can be hidden in the cost of the other vehicle. I won’t call this a scam, but it sure gets close. What they achieved was assurance that I won’t shop there again

I went to Hendrick to purchase a car. I knew what my credit score was & I knew I had some bargaining room due to that. I filled out ONE credit application & the next thing I knew they had pulled my credit no less than EIGHT times claiming there were trying to find me the best deal. I immediately got up and walked out, I am not dealing with a company that does business like that. A few days later I went to another dealer in town they pulled my report once & said that my score had been impacted by Hendrick but I was still able to get a good deal. I bought my Jeep from them & was very happy with the other dealer.
There has been a recall on my Jeep so I called my dealer to see if I could come in on Saturday to do it & unfortunately the guy that handles the recalls only works once a month on Saturdays so I was stuck going to Hendrick. The service department is just as bad if not worse. I made an appointment (I was told to come in between 9 & 10) and I showed up at 9:15. NO ONE that works in the service department seems to know what is going on as there is ZERO organization. I stood outside for 10 minutes waiting on someone to help me and finally I spoke up & asked someone just standing around if he worked in service. He did not but he said would find someone that does another 10 minutes goes by & FINALLY someone in service helps me. I was told it would take no more 30 minutes to do (its 9:35 by then). 30 mins comes & goes and at 10:30 I was finally ready to leave. I get in my vehicle & a quarter of my gas is gone & my MPG has dropped tremendously too.
I WILL NEVER EVER STEP FOOT ON THAT PROPERTY AGAIN. BE WARNED THEY ARE BAD.
Follow up I started receiving junk mail from them & when I called to remove myself from their list I was told its impossible that they send stuff out to everyone & they have my signature for permission.