Benton Nissan of Hoover

Morgan Lawrence made us feel like we were very important to her. I feel like she went above and beyond to make sure that we got exactly what we wanted and within our price range. She never pressured us and listened to everything we had to say.

I was leaving for Tampa and had my father take my 2010 Nissan Maxima in for a review of the vehicle due to transient shaking between 40 and 60mph. My father drove the vehicle to this site at 630 because apparently they don’t accept appointments on Saturday. Immediately he was told that they don’t open till 7 and that the mechanic doesn’t arrive till 8. The vehicle wasn’t moved till 1030 from the same parking spot. At approximately 1130 my father received an estimate totaling $ 900… parts costing a mere $ 265, $ 664 for LABOR. This is absolutely ridiculous. Apparently the mechanic told my father that it’s $ 100 AN HOUR… this is more than your average physician makes! On top of this my father waited till 2 until he was finally told, after he was originally told it would be a 3 hr job, that the department was closing at 3 for the holidays and that the car wouldn’t be finished till Monday. This place is a joke. Save your damn money and find another location to get your vehicle serviced.

I love everyone at Benton Nissan but I have to really thank Nataly and David. They were so helpful. I was in a terrible car accident and my car was totaled so I was needing a new car but not too expensive and they did everything to help me find my car. I am so in love with it! Thank you all at Benton Nissan

My daughter and I both purchased vehicles here because of the great customer service however; both of our vehicles smelled awful. My daughter’s vehicle was sent back for detailing several times and still wreaked of canine. If she had been able to find her the vehicle she wanted anywhere else, we would have been fine paying extra to have a fresh smelling car. As for mine, it smells musty and worse when it rains. I will never purchase anything from them again for these reasons.

This was the best and most painless experience I’ve had with automotive service suppliers. My tech liaison, Scott, was very helpful and knowledgeable… he even found 2 recalls on my car that I was completely unaware of. The recall repairs were done quickly and fixed my problem, saving me a lot of money.
Thank you Scott and Benton Nissan.

Five Stars for being a certified Electric Car Dealer with the Nissan Leaf. They are the only dealer in Alabama with a level 3 Chademo fast charger for my Leaf. The staff is always willing to move a car if the station is blocked. Thanks Crown.

I hate to be the first to review them and provide such poor feedback.
I guess when you judge places like this there are two aspects.
Service and Price.
Well I had a 800 mile round trip drive to go on the next day, I am new to town and I needed brakes. I didn’t know any shops so I went to this Nissan Dealer.
First I will say the service was fast and efficient, people were courteous, helpful and polite.
Second I will say that I will never use them again. Not because the service was bad but I just can’t afford to pay $ 500 to have my brakes replaced.
Now you are surely saying «Joe there had to be something else wrong, maybe the rotors, maybe there was a repair needed?»
To that I would say no. And frankly I only had the front brakes done and paid $ 250 because the back brakes had some meat left on them and I didn’t have another $ 250 for brakes on the rear.
So looking at
I found that brake pads for my car got from $ 40-​$ 80 a set — lets say they used an average set for $ 60 for all four tires.
and lets say their markup on parts is 100% so $ 120 for the pads
I dropped the car off at 8am and the car was ready at 11am (3 hours later) and their were cars ahead of me
Let’s say they spent 2 hours to change my brakes.
So that means they charged me $ 190 an hour for labor. Plus $ 120 for the parts.
Now lets be honest, any Nissan mechanic should be able to change brakes on four wheels in an hour. So essentially I just paid $ 380 an hour for labor and $ 120 for the pads.
So if you have an unlimited supply of cash this is your place.
Otherwise Midas, Firestone etc would be about 80% cheaper