Benjamin Franklin Plumbing

Hold on to your wallet.
Got these guys out to hook up a kitchen sink for me after a remodel. Hooking up the sink was $ 250, which i felt was high but I needed the sink. The tech then found some additional issues and ended up with a quote of $ 2,400. I told him I was going to need to get a second estimate and he was super pushy. Wanted me to sign up for a preferred membership and they really wanted to do it that day. I ended up with two other quotes (for the exact same services) right at $ 700. So what he told me needed to be done was spot on with two other plumbers, but the prices were about $ 1,700 more.
They are able to get to your house quickly, so in a true emergency they are probably your best bet, but please shop around before you hand these guys a ton of money.

Clogged toilet. $ 48 just to see the problem. My wife was at home and felt like she had to accept their estimate just because she was already out $ 50. They spent 15 minutes with a snake and charged an additional $ 130. We were out nearly $ 180 for a very simple service that cost them nothing in additional material. My wife felt ripped off and trapped. I will do my best to make sure NO ONE I speak to ever uses their services.
UPDATE: Shortly after posting this, management at Ben Franklin Plumbing contacted me to discuss the situation. They seemed genuinely troubled that this pricing was not in accordance with an ongoing special they have had for drain cleaning. We contacted them and they apologized and refunded nearly $ 80. While I still will probably now invest in an auger (relatively inexpensive as I quickly investigated) and not call another service for a clogged toilet again, this gesture was greatly appreciated and speaks well for the company. It shouldn’t have been necessary, but was handled well afterward.

I called this company for an estimate for AC repair. Our central AC capacitor quit working. We were 100% positive the capacitor was the problem (and it was). The local phone number went to a call center out of state. The call center representative was polite but was unfamiliar with our local area. She had difficulty locating our address in their system. The system stated we were in an area approx 30 miles away. After listening to the sales pitch and spending way too much time speaking to the representative, she informed me they did not give estimates. There was no way of speaking to a technician. To speak to a technician, I would have to schedule a service call at $ 90. He would then give a diagnosis & estimate. I do not have an issue with the $ 90 service call fee as it is typical for our area. I do have an issue with not being able to get an estimate up front for a known problem. The guy that ended up replacing the capacitor charged $ 49 plus the service fee. How do I know if One Hour is competitive with pricing? They could have quoted $ 30 or $ 300 once they were on site.

Need a plumber? Do NOT call Ben Franklin Plumbing. We have been waiting most of the day for them to arrive to clear a clogged pipe, and just called to check the status of our service call. This is the second time we’ve had to call today because they never showed up the first time. Now they tell us they don’t service our area. Not good, Ben Franklin Plumbing. Not good at all.
We will NOT be calling Ben Franklin again.