Alamo Rent A Car

There is no competition so they can do whatever they want to. We rented a car for 1 day and 2 hours. Anything over 24 hours is charged $ 25 for the extra hour. If you are 5 minutes over it is still $ 25. The total cost for an intermediate car for 26 hours was $ 160. They are killing whatever tourism there is on Molokai. Many times my guests have tried to make a reservation and they are out of cars. The past year, this has happened many times. I guess when you charge the outlandish rates they charge they don’t have to have an over abundance of cars. I feel sorry for the people of Molokai that get so taken advantage of with the outrageous prices they have to pay for everything.

Service agent that checked us in at car return noted we returned car full and prepaid gas charge so he immediately refunded us our prepaid gas charge. Great service and clean car.

These folks are killing tourism on Molokai all by themselves! Last week I rented a car on Maui from Alamo for $ 138 through Costco. This week it’s $ 450 on Molokai! Considering that there is about 10 miles separating the two locations there is no logical explanation except monopoly and greed! And then the weird «warnings» up to $ 150 extra cleaning for dirty cars and $ 70 roadside service if their car breaks down! Never again see ya Molokai!

Everyone there was so nice. Very fast and friendly service. Rented a car for one week and no problems with picking up and returning car.

It was a little expensive but we were upgraded to a better car… When we went to return the car, we could find the airport but not the entrance… I called the office and the lady came out and guided us in… Good customer service!

Of the two years we’ve lived in Hawaii, Janessa provided the best and friendliest customer service we’ve had! She is definitely a good asset to the Alamo team!

Excellent, friendly service from the staff. Our wait time was very minimal, the rental car was just what we expected, and the entire rental transaction was pleasant, from start to finish. The ONLY reason I’m not giving five stars is because of the prices, something that is, admittedly, out of the control of the folks who work at this location. Thank you, Molokai Alamo people!

The staff at Alamo in Molokai are exceptional. they are helpful, warm and accommodating. Alamo should be proud of their representatives on the island!

It’s the only rental car service I noticed on the island, Molokai. Two tips: the lady asked me if I wanted to upgrade to a larger vehicle for a small upgrade fee. After I declined… she upgraded me to a larger vehicle because didn’t have my size and had no choice. I don’t mind the upgrade… but don’t like the idea of being duped into paying for it. Then she offered me the prepaid gas purchase. Gas is about 15 – 20 cents more per gallon at gas stations. But by electing for and paying the $ 100+ prepaid gas service it was in my best interest to bring the vehicle back empty. Most places charge you for the gas needed to refill the tank. Here they charge you for the full tank regardless. After the clerk tried to sell me something I didn’t really need since I only expected to use half a tank… I declined. This worked in my favor as we only spent $ 65 filling up the tank

The only rental car company on the island.

Had a really pleasant experience with them checking in and checking out. Prepaid for the rental and no extra charges added. Economy car was a Chevy. Vehicle was clean and OK with decent mileage. Went for the return empty and prepay for the full tank option. Figured later it was $ 20 – 25 for the convenience, which was fine. Next time, since the airport is less than 10 miles from the gas station, I’d refill myself. Gas stations are not ²⁴⁄₇ so you have to be careful regarding your flight time. If you have Alamo refill w/​o the prepay option you’re looking at around $ 7 something per gallon, while gas at a station is around $ 5.44 (yes, indeed). Two asides: Sometimes you are just SOL. We had a reservation at Hertz in Palm Springs and had to wait about 30 – 40 minutes even though we had reserved. It was Coachella weekend and they were out of cars. Second: the German couple after us rented a sporty Mustang convertible and we saw them twice on the road. I guess Germans love those convertibles!

Alamo will wallet-​rape you. I made a reservation for a compact/​economy car well in advance. When I arrived at the counter, only a medium-​size car (or anything higher in price) was available. Alamo made it sound like it would be cheaper if they filled up the tank (it was $ 20 more, as I discovered later).
I returned my car a couple hours late, as I didn’t want to wait at the airport for 5 hours waiting for my flight. Even though the rental agreement said they would only charge $ 15/​hour for each additional hour, Alamo charged me an ENTIRE EXTRA DAY. They also charged me all sorts of extra fees here and there. Looking at other reviews, I can see they did the same to other customers.
Why do they do this? Because they are the only car rental place on island, and so they see fit to deceive their customers and charge astronomical rates.
I ended up paying over THREE TIMES what I had originally reserved the car for. I will never go through Alamo again. My recommendation to other people needing to get around island are to just rent a cab or have family pick you up if you have any on island. Not worth getting ripped off.

No competition. Just average cars and average service. No gripes, nothing above normal to mention…

Yoli and her team are the best! They always do their best to accommodate our car needs.

The aunties who work at the counter over there are REALLY nice, and all the workers are sharp and professional dispite being on a Country island. They do have competition and they’re called «Molokai Rental Car.» Dispite having no cars they can accomodate for you if you are just renting for 1 or 2 days.
I got charged an additional fee so I just wanted to point out one thing.
«When traveling on official business or tour-​of-​duty orders, our benefits include:
*No additional driver fees.
*No underage driver fees (The minimum age for on-​duty military rental is 18 years old.).
*Collision Damage Waiver (CDW) included.
Source:
They accomodate. Enjoy your vacation on Molokai, I do suggest getting a off road vehicle though, next time I come to Molokai, please remember not to charge me the «young renter’s fee.» lol Mahalo aunty

Only on Molokai can your flight be turned around because there is a broken plane on the runway, and when you call the Alamo they say, «No worries, we will leave your car in the employee lot with the keys and the rental agreement under the drivers side floor mat.» I love that they completely trusted the car and me. It’s situations like this that make me want to live in small town, rural areas like Molokai. But then I get to thinking about all of the nice city things I would miss in my life.
Overall, very easy rental experience with very friendly service. If you are in a hurry, you are probably on the wrong island, so don’t expect your wishes to be met.

Unfortunately, there is no rental competition on Molokai. The consequence for the consumer is very high prices. Our car must have been driven by Jerry Seinfeld – «give me the insurance because I am going to beat the hell out of it.»
The car came with a full array of dents. It was not clean. It was some crap Dodge when I had been promised a Japanese import, only to find they ONLY have crap Dodges. And Alamo has a monopoly so what are you going to do? Plus, they put bar codes on the windows which is an advertisement for «beware of tourist driver,» or, even better, «break into this car now.»
Then I found out that they charged more than stipulated in my reservation and the price that I verbally confirmed when I took the car.

** Danger: PC Warning. Clear the room before reading.**
To set the scene, first read yesterday’s review of Pacific Wings.
Thank you Alamo for being there. I always seem to be renting from Alamo on the islands.
We were excited to have rented online a mustang convertible for Molokai, wanting to cruise around in style with not a care in the world — just like Gatsby and Daisy (without the Rolls Royce, of course). Our benefactors were Aloha Car Rental at Molokai Airport, who is the only car rental agency in the airport terminal. Of course with a RESERVATION for the cool car. We got off the plane first. A good start. Unfortunately our bags were the last off. :-(
And so we were the last in line at Alamo. Not to worry, mai pen rai. There were only two «groups» ahead of us; the three German girls and the two funky-​ass European gay guys. Now don’t get me wrong. I don’t mind Europeans. I don’t mind gays either — when I was married, way back when, my brother-​in-​law was gay and we had some rollickin’ good party times in the bars of San Diego [Keep your thoughts clean, guys, there’s no «gayness» in me]. You get the picture: no homophobia here.
The German girls got their Jeep and off they went lookin’ for 4-​wheelin’ roads to justify the extra cost. But now we turn to the gay guys. One of them was within normal looks range, and just a little skewed. He was older than the other, and appeared to be the pitcher for the team. But he must have been screwed-​up, because he was with THE OTHER ONE who was simply UUGGHH! He was just painful to look at. Greasy skin, funky clothes. Funky all the way around. Please don’t make me re-​live the horror. It was just plain bad, OK. He was carrying a big camera with a GIANT zoom lens like he intended to photograph Siberian Tigers in the wild from afar. He was messing with that camera the whole time in the plane. EVERYTHING about this guy annoyed me. As I learned in high school from reading Wuthering Heights, in a sparse landscape where people are few, all the characters become MAGNIFIED. And it was not to end here at the airport…
But why were they taking freaking forever to get a car? Like a newly– arrived immigrant in the 99 Cents store agonizing over the possible purchase of a stupid plastic item. «Do I really NEED this? Can I justify the cost?» We waited and waited while they haggled and questioned at the counter, though we didn’t hear the conversation. FINALLY off they went to the parking lot. Begotten with thee, funky gay guys. Never want to see you again.
And then we were up at the counter and the nice lady clerk regretted to inform us that there were no more convertible’s to be had. But how could that be, I asked. We had a reservation. Since the reservation was done online, I even had the diligence to call the Molokai Airport Alamo the day before to confirm our gleaming convertible would be there, standing in the gentle morning son awaiting its top to go down and my foot on its accelerator. Green light.
Next thing you know, the funky-​ass gay guys cruise by in OUR MUSTANG CONVERTIBLE. Holy mother of God! I can’t freaking believe this. The counter lady was so nice and all, but «Did you rent our car to those funky guys?» Yes I did, sorry. Can I offer you a jeep? The white oversize jeeps were kinda old and sucky. About six of them standing there. She said you can take the top off. Oh yeah, us and a construction crane. Larger than we needed because we didn’t bring the whole village with us. No we’ll pass on the jeep. What we really need is a convertible, and that’s why we RESERVED one. We ended up with a sedan that was too big, and our Gatsby and mai pen rai were flushed down the toilet. It felt like The Streets of San Francisco in that big ‘olé boat of a car. Not too many rental cars on Molokai. The lady said they had other convertibles out that were already rented. But to add salt to our wound she said they used to have more still but they shipped them to Oahu as there wasn’t too much demand for convertibles on Molokai. WTF??? Oh yes, I died that day at the Alamo counter.

But it got worse. At the majestic Papohaku Beach, the solitude was interrupted by the German girls who stopped by in their jeep. That’s OK — they were young and kinda cute anyways. But then the funky-​ass gay guys pull up in OUR CONVERTIBLE. Where’s my shotgun? AND THEN the next day we see them on the highway to Halawa Bay in OUR CONVERTIBLE. (My how I wished they would take a leisurely gay swim in the serious ocean currents there, after the surfers left). That’s what it’s like in Molokai. There’s only 100 tourists and you see the same people over again.
The lady at the Alamo counter was so nice, and we didn’t make her feel bad. Honest. But don’t ever do that to anyone else Alamo. Some of us take our vacations seriously.

Just across the parking lot from the Molokai Airport in Hoolehua, the Alamo car rental is convenient and the people are friendly. We got a well-​used Wrangler sport that had very clearly spent a great deal of time off road. It was white and streaked with what looked like blood, but was actually the very, very red Molokai soil mixed with copious amounts of rain water. It was love at first sight when I saw the car.
It was a great vehicle that served us well during our time on the island. The service was friendly and fast. All around, it was an excellent rental car experience.
I hope I’ll be back soon.