Zales Jewelers

Standing in front the salesperson looking at her. She so busy talking to a friend or customer. They talking about what they did or how the day going. Just talking and laughing. Im standing right next to them for 5min. No Hello or if I need help. Another salesperson saw me and ask if I need help. I just shake my head and we both look at them talking. Said no thanks And I left. … They better learn better customer service

Came in to have a watch sized today and we were given good service. We had to have one more link removed once we got there. They were quick about it and I got to try on jewels while I waited.

I’m writing this as I wait to be acknowledged in the store now. As a returning customer to Zales I would expect for someone to say hello. All I’m trying to get accomplished is my wife’s wedding rings to be checked for warranty. I would have bought a necklace from here for my wife for Christmas but I’m still waiting to be acknowledged after 15 minutes. Would not recommend anyone to buy from this store for any reason. Dahila and the other girl working today we’re very rude

I got a very pretty opal for my granddaughter. The service was friendly and excellent

Horrible, horrible customer service. I was shopping for a necklace for my wife, and the lady was of no help, and had a very bad attitude problem. Find some new workers, this place sucks!

My boyfriend had bought me an engagement ring but we needed a resize. Macys wouldn’t take it because of its value and Tiffany’s wouldn’t take it because we didn’t buy it from them.
When we walked in, the attendants helped us right away. We gave it on a Thursday night and it was ready Monday afternoon. Resizing here isn’t a qualm.

Well, I’m glad to say everything was resolved to my satisfaction. It did take a while and they need to keep better records but I was pleased with the final result

Turn. Around. Now. There are much better options than Zales when it comes to selection, customer service, company organization, knowledge of sales people, etc… I don’t want this to be a soapbox type of experience, but it will be. I don’t want anyone to have to go through what I am experiencing with Zales.
A few weeks ago I saw a deal on Facebook for Mother’s Day jewelry for $ 30-​ish. I thought, at the time, Zales seemed to be a reputable company and proceeded to buy four pieces for my mom, mother-​in-​law to be, and two bridesmaids. I put in the order and «tracked» my items on my Zales account. Two of my items showed they shipped lighting fast, but the other two showed «delivered» about five days later. I thought it was strange that I wasn’t notified by the store as soon as my items arrived. Nonetheless, I headed down to the mall to pick up the items because I did the free ship-​to-​store choice. (Boy, am I glad that I did!) When I got to the store, the saleperson’s exact words were, «Did someone call you? How did you know when to come pick up your items?» Hello… guess they’ve never heard of tracking your order. She pulls out the pendant from a drawer under the counter and she’s like, «Here you go!» I said, «Nope, this is not my entire order. I bought four items.» «Oh really… hmm…Are you sure?» How do I even respond to that? She begins looking through every drawer possible around the register. (No organization at this store — I mean, how can you not know where ship-​to-​store pickups are located? Is there not a designated spot? In the back of my mind I was thinking, «No wonder they didn’t notify me!!!»
As it turns out, only one of two of my pendants for my mom & mother-​in-​law to be got shipped (they think). Who knows how the person packing the items couldn’t count to two (one item, two items), but now according to Zales the item is sold out so I will not be able to get a replacement. I don’t have just one mom to give this to so only having one won’t work. This fiasco is inconvenient, but also frustrating that Kahala Mall Zales didn’t have the decency to notify me that my items had arrived, but that one was missing. No one put anything in my account so that I (the customer) knew that something was wrong. They just expected me to show up and seem to forget that I ordered more than they were going to give to me. To make me feel even worse, the salespeople at the store were like, «Yeah, we’re not sure how long this is going to take but maybe a few days, I’m not sure. But would you like to buy the lifetime jewelry protection plan for $ 30 each?» Yoohoo, I haven’t even received all of my items yet!
To make matters worse, their customer service rep that I called was like, «What time are you calling?» I said it was 7pm in Hawaii. He’s like, «Well, lady, the rest of the world is sleeping so I can’t help you. All I do are online orders and return shipping labels.» Nice.
I don’t know if I’ll get my jewelry pieces but I do know, I am through with Zales, Zales Kahala Mall, or any other Zales store. No communication between Zales and Zales, the store equals shameful experience. The lack of customer service is the zinger, though. Jewelry is so prevalent in Hawaii, there are so many choices from chain stores to locals who create pieces of art from the heart. Please take it from me to make the choice to move along and not shop at Zales.

We purchased our two new wedding bands back in May of 2008. At the same time, we bought the lifetime jewelry protection plan which «guarantees any necessary repairs for your fine jewelry purchase under normal conditions for the lifetime of your jewelry». We’ve used it several times in the past with no problems.
Yesterday, I brought the rings in to be cleaned as well as polished. My name and phone number could not be located. Was told that they have installed new computer systems and when the change took place and my info was inputted incorrectly, they are unable to locate my account/​protection plan and is not their fault. Now I need to look for the ACTUAL paper receipt upon purchase in order to use the protection plan. They make the customer fix their mistakes!
I’m very unhappy with service at this particular store, and unlikely to be doing any business with them in the future. What a joke of a company!

Zales is a nice brand in general. This store has a small collection that rotates on a pretty frequent basis. I like that they carry pieces that appeal to all ages. The staff here is usually very pleasant, although I find that their service varies from great to poor. I guess as a jewelry place, I’d probably be more excited to talk to someone who looks like they are going to make a big purchase too…
Anyhow, I would highly not recommend buying things here without an ongoing sale. They have fantastic sales that usually cut the prices way down, if not by half! They also offer different types of «lifetime protection plans» depending on how expensive your purchase is. The thing I like is that they will clean the pieces you’ve bought from them for free as long as they have a record of your purchase in their system. That’s not a big deal for manini pieces, but I can see that being important for rings. All that being said — after a bad experience with the jewelry counter at Macy’s, I like to come here every few years for a small purchase on sale.

Ordered my ring online and was so pleased ! It was an «Online-​only» deal, and the price itself was almost half price from the regular non-​sale price. Ordered while the sale was still going on, and a few days later it went back up to the regular price so I was ecstatic that I got it for such a great deal. I picked it up at my local Zales and I was in and out so quickly! I couldn’t be happier!

Disclaimer: I have never made a jewelry purchase from here (the BF does that for me!).
I have a few necklaces from Zales. I don’t handle my jewelry with the most delicate hands, but the chains have snapped multiple times. Luckily, they have a LIFETIME warranty policy where you can turn in your broken Zale’s jewelry, they solder the necklace chain back together (and even polish the pendent!), and it’s back in-​store within a few days!
There are different warranties (some include routine jewelry cleaning) — I bought one for a necklace for about ~$ 45, not bad considering I’ve replaced the necklace chain 3 times.
If their jewelry was higher quality, the rating would definitely be higher.

You may not think of this name when shopping for diamonds. Others that come first are probably Tiffanys, The Diamond Specialist or the Wedding Ring Shop. But don’t disregard this place so fast.
The staff helps you find the perfect quality diamond for your budget. They offer the Lifetime Protection Plan with protects your diamond from being stolen, lost, damaged, if the diamond falls out, etc. It also includes free cleaning.
Yes, there are many low quality diamonds out there. You just need to find the right person to help you find the right quality for your budget. And here, they’ll do just that. (4 Stars because the day I went their computer system was acting up so I had to wait a little longer than usual.)

HORRIBLE customer service! I received a ring as a gift and needed to have it re-​sized. When I walked in, the store was empty except for the 2 sales associates who were both assisting other customers. I stood at the counter near the register with my Zales bag and all the required info and slips I needed for the resizing. One of the sales associates walked past me back and forth to the register 3 times without saying «someone will be with you in a moment» or anything at all. I assumed it was because it may have looked to them that I wanted to return something (because I was already holding a Zales bag) so they figured they didn’t have to help me because there would be no sale. On her fourth pass by me, I finally asked if there would be another SA out to assist me? She said no that it was just the 2 of them and walked away from me. When she finally helped me, she was extremely abrasive and short. I’ve shopped online with Zales for years, but never had to go into the store. Had I known they were this rude, I would’ve never shopped with them. Their prices are lower than their competitors, but I’d rather pay a little more and shop where the sales people at least acknowledge their customers. After 2 attempts emailing their corporate customer service and not receiving so much as an email to apologize, I will never shop with Zales again-​they obviously don’t care about their customers.

I used to work in the area and bought a super nice pendant for myself a long time ago from this store… I got the «Diamond Inspection» plan thing in which you have to go in every 6 months so they can inspect it (For what? I’m really not sure!) and clean it. And so far I’ve been very vigilant about going! The cleaning makes a big difference, since I wear it like EVERY DAY! And I always get complimented on my necklace, so that makes me happy!
The women who work here are all very nice and friendly, so that’s a plus :)