Volvo of Honolulu

I just stopped in regarding a small issue, and Lenny immediately jumped up to meet me, took me to the parts department, chatting with me about my life and his as we went. He’s a gem! Although my household’s Volvo resides thousands of miles away, I now have the best impression of Volvo of Honolulu and all-​star Lenny for helping me out at no profit to them.

Recently took my 2001 Volvo here to have a new set of keys made. I normally
avoid dealerships but I have to say they were different and provided great service. Carmela, Brandon (service) and Dave (parts) were all particularly helpful and went out of there way to make sure I had a positive experience. They were extremely busy, but were clearly working hard to try and get people in and out as quickly as possible. I also appreciated the fact that I received such good service despite the fact that I have an older car, as this is not always the case at every dealership!
Mahalo

Amazing service! I HATE going to dealerships and talking with sale consultants but everyone who helped us were very genuine, caring and did not waste any of our time. They all made us feel comfortable and it seemed like their main goal was customer service and making sure we left satisfied. They were not pushy at all! Talk to Richard Reed OR Chi, very down to earth and have your best intention.

Im not gonna say to stay away from this dealer because not all of’em there are junk, i just bought a car from them almost a month ago, when they were selling me the car they were so nice, but this guy name ANDREW (stay away from this guy) from the sales dept, refused to give my car key back to me when i asked him to give it back to me because we didnt have a good deal, i asked him almost 10x to give me my car key back and finally he stood up, when he stood up my wife and i stepped out already, minute later other manager came out, and we finally closed the deal. 3 days later, i noticed something wrong with the car, i know its a second hand car but the problem (passenger airbag turned off) was supposed to be fixed as a part of the state inspection before they put that car in their lot, and second thing, i noticed a big amount of money in the contract that was not explained to us with the financial director, i bought a extended warranty but it wasnt explained to us properly and we were not aware of the price, it was almost $ 4k, ‘So i had to call the sales dept. and the finance dept. to cancel the warranty and take care of the issue of the car,. they gave me hard time and still giving me hard time till now, and last, just more than a week they did a inspection on the car i bought, they said everything ok, just a lil more than a week, lex brodies found out that my rotors are worn out and inner pads are almost gone. i am very disappointed with this purchase, i regret.
but i wanna give a credit to JASON at service dept., and Izeah Keuma at Sales dapt. they have a very excellent customer service. If by any reason you wanna buy a car from them, look for Izeah 808−777−9135, and to fix your car look for Jason.

We just leased our 3^rd vehicle in 4 years from Volvo! We previously had two XC90s and decided to downsize to an XC60 this time around.
We have always enjoyed our experience with the Volvo sales team, however this recent transaction was by far the best. Lene, Isaac, Richie, Andrew, & Collin all made our car buying experience great. I was extremely indecisive about down sizing to an XC60 and had the team showing me 3 different vehicles and pushing for them to stay within my set price parameters. I was probably not the easiest client to please but they did everything they could to work with me regardless of my high demands/​expectations.
Lene, our main sales associate, is the kindest, easy to work with salesman. He isn’t pushy, and he truly wants his clients to be happy. Isaac was an amazing sales manager. He should (and could have) walked away from my sale, but he didn’t! We really appreciated him working with us and giving us the sale we wanted! Overall the entire Volvo team from start to finish dealt with my pickiness, indecisiveness, and overall difficult customer personality. I love driving Volvo vehicles and am very excited for the positive changes happening at the company. Carmella in the servicing department is great to work with and we are very pleased with the servicing department. If you want to drive one of the safest vehicles on the road get a Volvo!

New to the island… but our 2005 Volvo S40 AWD came off the Matson dock and died. Died three times before we could get it towed to the nearest service center the same day. We thought we could trust our Volvo to the dealership… but we may be wrong.
We dropped off the car on a Tuesday… and now, Friday, we cannot even get our service advisor, Jason, to return our phone calls and messages. We just want an update on the status of our Volvo.
Our car hasn’t even had its diagnostic check yet, which we will be charged $ 150. Overall, very disappointed with how we have been treated by Volvo of Honolulu. Avoid service here if possible!!!

After an initial bumpy road with purchasing my truck, the finance manger, Danny Kim, the Internet service manager, Andrew Ehrenberg and the sales manager, Isaac and the service advisor, Jason were all awesome and treated me very well. There was one person who truly stood up out of among everybody else and that was Tina Flatt, the service manager. She was polite, courteous and called me multiple times to help schedule an appointment for my truck as well as provide me updates and clear information about what was going on. I want to send a huge thanks out to everyone I interacted with at Volvo of Honolulu. If I was in the market to purchase another vehicle this would be my first stop.

Won’t go back here. Poor service, especially in the service department. Good luck getting someone (a human) to talk to you on the phone. Plan on spending a lot of time on hold. Once we had an appointment, it got canceled the day before the actual visit. Once I can get rid of this Volvo, I’m getting an Audi or BMW.

A co-​worker of mine purchased his first car from here. Mind you he is a young junior sailor in the navy and used was the most affordable way to go for him. Anyway, about a month and a half after purchasing his vehicle that SHOULD HAVE passed the ok safety check, his rear brakes went completely out. Ok, I get it he bought it «AS IS». But upon purchase and inspection he was told he was good in everything and the car was old but everything was up to date.
Anyway, this poor kid freaks out cause his brakes are out so he calls this place multiple times. No response. So he goes to the closest place… SHOUTOUT TO MY BOYS AT LEX BRODIE! They fix his brakes which came out to $ 800 and some change. That’s pretty much his poor E3 paycheck.
He ends up going back to this place because they faulted him so now they need to reimburse him right? Wrong! They try to sell him ANOTHER car carelessly overlooking the fact that they performed a dishonest safety check!
So here we are today and I’m with him. Now I’m a momma hen cause this is my junior sailor that’s getting cheated. I rip into them. Cut the shit Volvo. I don’t care how «careful» your inspection lady is, obviously it’s not that great. He could have been killed. What if all the brakes went out due to your mistake? And don’t bullshit a bullshitter. Really you’re gonna try and say that maybe he left his emergency brake on fir a month and that’s why his brakes were shredded?
Step your game up Volvo. You’re suppose to be a classy company… Customer care is important and you, my friends, are lacking in that department. Page THAT over the intercom.

I have purchased now 3 vehicles from this dealership. Time has not served them well. Rather than going into detail, I will just say that this is the WORST experience I’ve ever had with any purchase of any kind. The sales department is a nightmare to deal with, calling as late as 9pm to hassle me, then not returning calls when I actually needed to speak with someone, then telling me one untruth after another regarding the car and terms of agreement. Basically, each and every person I dealt with in the sales dept was completely full of $@#% and unfortunately I am still suffering the consequences of purchasing here. (Yes, i let my love for the car get in the way). Avoid this place AT ALL COSTS. The only thing validating the one star is their service consultant, Carmela, who is amazing.

Our family had such a wonderful car buying experience! Andrew our sales agent and John the GM were both amazing. They worked with us in a way that really benefitted our family. We are now the proud owners of a 2016 XC 90. It is the most amazing car. And Volvo Honolulu treated us like Ohana. John & Andrew are welcome to Sunday family dinners any time!

The new & improved Volvo Honolulu caught me pleasantly by surprise. I had the pleasure of working with Internet Sales Manager Jazzie & Salesperson Andrew. They never made me feel pressured and were very patient with me. I told them what I was interested in & they recommended vehicles suited for my busy lifestyle. It took me over a week to decide. They were always either a phone call away or very flexible with their time to meet with me in person. Heck, I even had the honor of GM John Martinho assist me on several occasions. Since the purchase, I’ve utilized the dealership’s free hand car wash offer at least once a week. Lot Tech Gerald always greets me with a smile & does a great job cleaning my car. I’ve also had some upgrades done at the dealership & was fortunate to have Service Manager Tina available to educate me thoroughly before my decision to purchase them. Mahalo to the entire Volvo Honolulu staff (Sales & Service) for always making me feel like family.

Really poor customer service for repairs. I went, in person, to make an appointment (and to ensure they would have the parts for my car’s repair, a door mirror). So, no one’s around at the cashier or parts department. After searching someone out (a cashier), I was told to go to parts. Done. Had the part ordered (did ya know a door mirror costs about $ 480?), then told to go back to cashier to make an appointment. Done. Made an appointment for 9 days later to ensure the part had time to arrive (it did) and to ensure Volvo would drive us to work (yep, Friday’s they drive westerly to bring customers to work). So, we show up at 0659 for our 0700 appointment. One car in front of us. No problem. Service advisor opens the gate, our cars drive in the queue for intake. So, the third car in (yep, after me and the car in front of me) is serviced first. First fail. 20 minutes later I’m written up for repair. Then told to wait for drive to work. And wait. And wait. Finally we’ve had enough and demand our ride to work as promised when the appointment was made. Only to be told, «Oh, we normally don’t go out to Hickam until at least 0830 (another 45 minutes)» Sorry, wrong answer. «Take us now». To their credit, the driver did take us to work after dropping the first two customers downtown.
Why was I angry? When I made the appointment with the cashier, I specifically asked for the first appointment time (0700) so we could be driven to work first thing in the morning. Hello! 0700 appointment means drive me to work right away — not at 0830.
Based on this experience, I’ll do my best to avoid use of Volvo for repairs.
Oh yeah, the day after I picked up my «repaired» car, the driver’s seat stopped moving (electric seat). Coincidence? Doubtful. Of course Volvo claimed there’s no relationship between the mirror and seat. Then a week later the car’s battery died (no clue why, nor has it happened again), which «reset» the problem. Presto the seat works perfectly again although Volvo wanted to replace the seat switch.

Awesome services both in sales, finance and service! Lene, Shane and Carmella is always awesome! This is my second Volvo SUV and safety is always their #1 priority! I feel safe and confident in driving Volvo all the time.

I simultaneously owned three Volvo vehicles, 2012 XC90, 2012 S60, 2010 S40, which all offered 5 year /​50,000 miles free maintenance and service benefits. Carmella is my service manager and she has been providing me with excellent service for the past 3 years. She has superb knowledge about the Volvo vehicle and always satisfy me to the fullest. She’s the main reason for me owning the Volvo, not to mention that Volvo is a great brand. I recommend this dealership to all who are interested in a reliable European car.

Called today to schedule an appointment to have my ac looked at and was told that I could not make an appointment in the afternoon or on weekends. I was told that in the afternoon they «don’t know how long it could take for my car to be touched» and they only do oil changes on the weekends. I work in the morning so a morning appointment is very inconvenient for me.
It just baffles me that their idea of customer service is the customer catering to their «schedule». I have worked in customer oriented industries and I have always been taught that the customer always comes first. I am just very disappointed by this and will not be doing business here in the future.

Easily the worst car buying experience I’ve ever had, harassed to buy the car that day by several salespeople. Finally had to yell at them, to say I was gonna pick up the car tomorrow at the agreed price. They kept saying what price can we make this so you’ll buy it today, signed some papers saying I would come back tomorrow to buy the car at said price. And upon arrival prices changed, spouted a bunch of bullshit, and they showed how little they care about loyalty and the customer, not to mention their lack of knowledge on how a basic car loan works.
Fuck all the people at Volvo. Bunch of two faced people with zero knowledge.
Went to Lexus and got extremely professional service and they gave me straight talk and kept their word.

We recently purchased a car with Darryl who is extremely helpful and knowledgeable. He has followed up with us every time we had questions and always gave us precise and clear information regarding. The service is great, we never felt pressured, definitely not your usual car dealership experience !
We bought some extra accessories at the service department and the whole process was simple and quick and Darryl went the extra mile and even helped install everything! Glad to finally join the Volvo Ohana!

Very nice people. My sales person, Darryl, was great. He was very down to earth, friendly and most of all — NOT PUSHY! I had test drove the car i originally went to see, and wasnt happy with it, so he proceeded to show me more vehicles of that price range and never once pushed any specific car onto me that i didnt feel right about.
Prices are good. The prices were consistent with KBB, which was nice. Ended up with a 2005 Acura RL, very nice. Very happy, i would recommend…
tell them Royce sent you :)

I recently purchased a Volvo and took it in for maintenance and other minor questions to the service center at Volvo Honolulu and I am absolutely satisfied with their service.
Carmella and David (technician) are so thorough and awesome. I highly recommend calling them if you have any questions or concerns. Volvo always explained things thoroughly, have a courtesy car, fabulous lounge with WIFI and they always wash my car free of charge!
I’m so happy I purchased a VOLVO!