Jaguar Honolulu

Jaguar of Honolulu give you exceptional service, beyond the call —
Melissa Yamashiro at the Service Department is awesome and makes owning a Jaguar a pleasure and she gives you a peace of mind knowing that you are in great hands —
Love my Jag XJL Supercharged

Chrisse, the service manager is awesome. I called with brake issue and she took care of me and my Range. Girl Power! We ladies appreciate great customer service. I have her number stored in my phone. Her prompt response and delivered what she promised, we just don’t get enough of integrity anymore. Chrissy delivers. Thanks again.

Fantastic dealership to work with!!! Love my new car and would recommend this dealership to anyone!

I very recently purchased an lr4 from landrover of Honolulu and I have say I was not expecting the service and deal I received. Extremely happy with my car everyone that sees it loves it. Also Maile one of their consultants that helped me I extremely recommend. Great character, always available and ready to go the extra mile. So far great I may come back and update in regards to service or other interactions.

Keith in the service department spotted me the minute I walked in the door and took care of me immediately. He arranged for a loaner (a new Jaguar) and I left my car for maintenance. Later that day, a thorough and elaborate dissection of what needed to be done to my car arrived in my e-​mail. It was pretty expensive (my car is 10 years old but looks fabulous.) I had ample time to review the recommended repairs and called Keith to discuss further. He studiously went over each item and between us, I decided what needed to be done now and what could be deferred. That cut the bill in half at least. I have always had excellent service from Jaguar since I bought it in 2004. There might be cheaper places to go, but I’ve been burned by other shops and prefer now to stick with the dealer. Keith and Henry have treated me with respect over the years and I appreciate that.

I usually have good things to say about the service department but not this time! I serviced my Range Rover and had some updates at it which caused my car to drive differently. When the car accelerates the RPMs wrap up higher than they should. So I made an appointment to bring it back and have it checked out. The service department acted like there was nothing wrong but still kept my car overnight. Two days later I was able to have my car back with no changes made by the service department. Oh wait except for that use my gas and did not put it back to the way they found it. The problem still exist so they didn’t fix anything and since they drove the car to diagnose this no problem issue it’s my problem to fill back up the gas tank. Piss poor service, a waste of my time, and a use of my gas!

Horrible customer service I sat out there for 15 mins looking at a car I more than likely would have bought had they come out. However, I guess my attire of blue jeans and t-​shirt didn’t fit the guy insides (who saw us, the whole 15) requirements to be treated well. It’s a shame I wasn’t up to snuff for doing business there they missed a sale

I have owned my Landrover LR3 for 10 years and 99.9% of the time I go to Larndrover Service for all my service needs. Robert, Carrie, Henry (now in sales), Keith and all the car washers, mechanics have ALWAYS given me the very best service. Personable, courteous and real life. Keith and Henry always check my extended warranty to see if any repairs are covered under it and most and many have. I love my LR3 for all outdoors and will keep it for as long as I can. It’s a good car and with good maintenance I hope it will last for another 20 years. I nearly always get a rental car or loaner when I go for service when I need one.
Anyway love the team and love my car! Mahalo, Landrover Service!

As we pulled into the guest parking lot, a man was already awaiting by the front gate. He awaited until my husband and my car load of kids made our way to the door, stuck out his hand and asked for our names. He introduced himself as Henry. Very firm hand shake.
My dream car was already to his right…
We went to look at my dream car, Range Rover Super Charge, although I know that we can’t afford a brand new $ 150,000 car right now. That’s a whopping $ 3500 monthly payment, but I figured since we are car shopping, it wouldn’t hurt to look.
Henry was so nice and very informative. Actually, out of the 5 lots we visited, he is the most professional and knowledgeable car sales man out there. He is pretty awesome. He would be a reason that I’d buy my car from him. Really great service!
We looked at a bunch of cars both pre-​owned and brand new. He showed us every single edition and talked about all the features plus educated us about the company, ownership, other car lots, and information about the car that Would best suit our lifestyle (since we live in 2 states).
Overall, I am very impressed with his customer service.
I will return when I am ready for my RR.

Ask for Henry Sandoval.

One star is extremely generous. This dealership has been dishonest and extraordinarily lazy in dealing with the repair of our car. They have an overt lack of customer service. Each time we call, there is some excuse about something else that has come up. I completely agree with everyone else’s negative review in that the mechanics are just incompetent. I took auto mechanics 101 in college and know more than any of them. They are running a racket– plain and simple. They are crooks and they assume that if you are their clientele you must have expendable income and time. They have lost customers as we can’t wait for the return of our car in order to get rid of it to someone who doesn’t care about a lazy, rude dealership.

Worst costumer service ever .
Spent 10 minuets seating in my range
No one greeted me
No one asked to help
Everyone just kept their head down and minded their own business and it’s a shame because all the other dealerships are on point and take their jobs way seriously .
They were not even busy for crying out loud just extremely lethargic …
Terrible

WORST CUSTOMER SERVICE EVER! right when you walk in they will treat you based on how you look! just because i look young and have numerous tattoos they treated me like i couldnt afford the car i was scheduled to see! Paid no attention to us just told us to look at the car which was outside and never bothered coming back out to see how we were doing! So we just left and went to another car dealership and bought a car there the same day! JUST A TIP TO THEM DONT JUDGE A BOOK BY ITS COVER YOU LOSE BUSiNESS THAT WAY! ALOHA

Had to change my review, during my excitement of purchasing the new car I did not realize that the dealership not only put my plates on backwards they did not place a safety sticker on my bumper. Now I have to figure out a way to drive down to Honolulu and have all of this fixed. My second complaint is the amount of trips I have had to make to correct paper work. This ranges from improper signatures to unsigned documents. I will have to say that this will be about my 5 – 6 trips to complete the proper delivery of my vehicle.
Sales men are friendly but for a high end dealership, I will have to say it does not meet my expectations. This has happen to me with Dodge and Chevrolet. I would have thought for the price of the vehicles the quality of administrative execution would have been more accurate.
So my advice is to take your time ask question and double check your documentation and proper delivery of vehicle. The vehicle has been great; however the dealership itself must have a high rate of inaccuracies administratively.

Bought a RR HSE Sport on 31 Aug 12… Service from Eric West was a pain free, hassle free deal. It was a very pleasant experience. Looking forward for more excellent service from this Fletcher Jones company!..

I have to admit that the Jaguar of Honolulu service department has upped their game. They always had honolulu’s best coffee and pastries in the waiting lounge and their service is reaching that level as well. It’s easy to get a next day appointment and the service advisor already knows who you are and your reason for coming in when you arrive. I had a reception problem with my radio and she had the technician take a ride with me to verify the problem I was experiencing. In town, the reception problem was minimal, but as soon as he heard it, he said we could go back. They got me a rental car right away and took the car in. That afternoon, I got a call saying they were ordering a new amplifier and the car would be ready in a day or two. The next afternoon, it was fixed. Everything was under warranty. I can’t complain about service like that.

Jaguar has horrible phone service! I tried calling on Memorial day and their website said they would be open at 9am. I tried calling at 9:30am and no one answered their phone line and after a while (like 10 plus minutes) of holding, the line hangs up on you. This is very annoying, especially when you have a service emergency with your Jaguar. It has been 30 min. and I cannot get a hold of anyone in any department, service, parts, sales or operator. The automatic system hung up on me a total of 9 times so far.
I am going to sell my Jaguar so I never have to return!