U’ilani Hawelu – State Farm Insurance Agent

There is no better insurance agent on the island, or anywhere for that matter, than U’ilani. The first time I met U’ilani was to discuss my coverage as she had recently became my agent after my last moved on. I have been in and out of hospitals for several years with a condition, and had a particularly bad flare up when I went to meet with her in person. First thing she asked when I sat down was if I was alright, and I just mentioned that I was unwell. We then spent at least twenty minutes talking like old friends. She cared more about my well being than most of the dozen doctors I’ve seen in seven years. She made it clear she was willing to get right down to business, but she was there if I needed to talk. And you know what, I really did need to talk to someone about it. She listened, actually listened, and empathized with my situation. She even advised on unrelated insurance matters outside of what I paid her for. How often can you find that level of engagement, even from a friend? After I was done venting, she saved me a ton of money on another car I wanted to insure by discussing coverage options as well as add on that I needed, like renters insurance. As a salesperson, I can tell you that she has a natural ability to make sales, however, she was not pushy or condescending. She advised me as though I was one of her own relatives and got me exactly what I needed at a very reasonable price. About a week later she called to touch base and I mentioned I didn’t really have time to talk as I had to go to urgent care – and I kid you not, she asked if I needed a ride to the hospital out of fear that I wouldn’t be safe driving. I didn’t even speak for a moment, I was so shocked that she actually meant it. I could hear her getting her things to go and pick me up. Luckily I was able to get there without having to inconvenience her or put myself or others at risk, but that is the kind of person that she is. Not one word of this is exaggerated or untrue, and even now I can’t hardly believe it myself.
Personal experiences aside, I can tell you that she is extremely professional and thorough. My business is not easy to have as my policies are complex, but she is 100% on top of it at all times. She is as knowledgeable as she is courteous. You would sincerely be doing yourself a disservice if you didn’t come see her for your insurance needs. In addition to U’ilani, she has a fantastic team. Mike, which I believe lives at that office since you can always reach him, is just as professional and thorough as U’ilani, and has gone out of his way for me on several occasions over the last three years or so. Few people look forward to seeing insurance agents on their caller ID, but I am most certainly one of them. Five stars, A+, the best in the business. Do yourself a favor, call these people.

Awesome service and friendly staff. I know this sounds weird but this was the first time I felt happy about buying Insurance. I’m the kind of person who likes to shop around at every Renewal but I won’t be shopping around anymore. I felt that Uilani took the time to explain to me what my options were, and I finally feel like I know what coverages I actually have. Totally didn’t feel like I normally do when I buy Insurance, like they just wanted to sell me something. Uilani actually listened to me, and allowed me to make my own decisions, without pressure.