Tricked Out Accessories

Poor customer service. No returns after 7 days and exchanges or store credit is within 14 days. No manager to deal with or get a hold of. Wear on a phone case such as very minor scratches is the reason they won’t do anything to resolve the problem and the case I bought from them caused a display problem to my iPhone. DONT GO HERE! DONT BUY FROM THEM. POOR CUSTOMER SERVICE! POOR RETURN AND EXCHANGE POLICY!

I don’t normally do reviews, but being at this store change my perspective of customer service.
Upon entering the store, an employee by the name of Koa greeted with me with «aloha welcome, how may I help you today?» as he smiled. I asked to point me to the direction of the iPhone 6 cases and he point at them with an open palm and gave suggestions on how to better protect my phone such as a hybrid and a tempered glass which I ended up buying.
There was another customer complaining about her phone repair. Manager Nohea handled the situation professionally and the customer ended up being very calm. This is something that you don’t see anywhere else which astonished me.
Añu greeted me with a «find everything ok today?» with a smile. I said yes and she concluded with a «thank you have a nice day».
This store is by far the best cell phone/​repair company I’ve been to and they will be seeing me more often.

Things keep getting better with «Tricked Out Accessories!»
«Craig G» is superb with his Customer Service that exceeds expectations time after time!
I have had the pleasure of his salesmanship the past 3 visits!
I recently had my screen protector replaced and spied some cool Tricked Out Accessories that go great with my iPhone 6Plus! He hooked me up with 50% off the second item! Love it when a deal hits my needs! This is the place to go to get your tricks for your phone!

Went to the kahala mall location of Tricked Out Accessiors, got greeted by a young lady, and I wanted another Samsung Galaxy note 4 otter box case, she offered her sweet friendly customer service, and proceeded to help me ‚(«lol I think she’s the stores manager“her names Nohea)… Top notch customer service, well done …(I’ll be back to see her in the future, for all of my cell phone Accessiors Needs /​Wants … Mahalo Nui Loa… Nohea… Best service in the 808state…

Nohea
My iphone got run over by semi truck at work. I had bought tempered glass to protect my phone with store warranty last year. I took it back to the Kahala store. Nohea took a look at my phone and with a friendly smile said they can fix it. Luckily only my screen was cracked.
I had to take a plane trip at 12 pm the next day. Nohea said they would do the repair 9 am the next day even though the store did not open till 10 am. I asked if it was possible to do repair earlier at one of their other stores. Nohea again wit that friendly smile said she would check. She got ahold of another store manager and arranged for me to go there at 8:30 am. She gave me her business card and told me to call her if i had any problems.
Next day i was at the wrong store (my fault) waiting. I called Nohea and she answered. I told her which store i was at and she called Jared store manager for the store i was waiting. Long story short this is the best customer service i have ever experienced from a manager going out of therir way to help a customer. Thanks Nohea will defintely be shopping at your store more.
World class customer service!!!
Craig

Benjamin! Awsome, personable, perfectionist — need I say more? Handsome bugga too!
Love my «glass» screen protector for galaxy note 4.

Cases are overpriced. Compare to Amazon before you buy. Wierd, are no prices on anything, I think they make the prices up as they speak to you. I swear the sales person said $ 25 and then at the register it became $ 30. Same case is $ 10 on Amazon. I will definitely be making a return!

The crew here; Craig, Angie & Nohea are very knowledgable, friendly and attentive.
Laid back no pressure sales that allows you to browse hassle free. A great variety of phone cases and accessories that truly are «Tricked Out!» Just picked up an awesome Velcro Case for my iPhone 6 Plus that fits like a glove!
Tip of the day; Tell them Don sent you for a 10% discount! Also you can get 50% of a second purchase on select items!
I highly recommend investing in a screen protector for your phone!
Prevents your screen from cracking and unlimited $ 10.00 replacements!
I am a very satisfied customer and will be back for all my phone accessory needs!

Poor experience, no receipt and something is fishy with this place. When I went there, there were no prices on anything! Then I waited while the girl at the register went around in circles with an elderly man trying to make a return. When I finally got rung up, she said she didn’t have receipt tape and would have it emailed to me. I never got the email and now cannot expense it to my company which is wrong. No thanks to the poor service, poor policies and poor training of this company. Do not recommend to anyone. Wish I read the reviews earlier, as someone else said the same thing about the receipt tape. This place doesn’t sound legit.

Got an iPhone charger from here, and it didn’t work! All it did was light up… I was looking forward to showing my friends this new charger. Sadly, it doesn’t work :(

Beware their return policy. They don’t delineate the difference between a refund and an exchange on their policy. While they stock many products, their return policy alone makes it more worth purchasing a different color at a more reputable store that would allow for exchanges.

ABSOLUTELY TERRIBLE!
11:30a — We took my iPhone 5S to the Kahala Mall Tricked Out Accessories location to fix a broken screen. A female worker said the technician would not be in until 1p. The girl that she would text message us to let us know the details of the situation and cost after the technician looked at the phone.
1:45p — Arrived at the store to find the female worker and technician standing by the counter talking. The girl immediately apologized and said that she forgot to tell the technician about the phone when he arrived at 1p. The technician said to walk around the mall and he will call when he is ready and it should be done in less than 1 hour.
1:50p — Received a call from the technician after he took a look at the phone, he explained the issues with the phone and said it will actually take over an hour.
2:30p — We get a call from the technician saying that he had the wrong screen, and that it will take another couple hours and should be finished around 4:30p.
5:30p — Arrived at Kahala Mall to find that the phone no longer works. The initial problem was a broken screen, but due to the technician installing a faulty screen, the phone will not even turn on properly. The technician handed the phone back with no case, and after being asked, looked in many drawers franticly before finding it.
We were told by the 2 male workers that the phone will not be fixed for 3 days. When asked why it will take so long, the worker we were told was the technician said we need to wait for another technician to come in. We asked if they could call the Ala Moana Center location to see if a technician could help us there, and they replied that there is no contact information to that store. When asked to call a manager, they replied that the District Manager does not have a contact number either. Nohea Miller (the name given to us on a business card) said the best way to try to contact the Ala Moana store was to call Aldo in the mall and have them run over to Tricked Out Accessories to inquire if a technician is working. We expressed that there are multiple Aldo locations and that we do not have a working smartphone to look this information up on. The two men said they suggest us driving down to Ala Moana to see if a technician was working and that they are just trying to help.
Unfortunately, we had a family dinner to make at 6p and did not have time to get to Ala Moana Center. The phone is still completely broken and it would have been better off with just a broken screen.

I tried calling the store last night 3 x’s to see if they had something in stock, I didn’t want to make the stop if they didn’t have it. No one answers the phone! So I made the stop anyway. I walk in and there’s 1 girl working she greets me with a kind Hello and a See’s Lollipop in her mouth. I start to ask her if I had the correct phone # & she says she’s new and doesn’t know the phone #. I told her that I called several times and no one answers, she replies with Oh they usually only answer the phone during the day.
Then I was looking at some cases and observed a male worker come out from back & start assisting another customer talking to the customer ALSO with a See’s lollipop in his mouth! Wow these people need to be schooled on customer service & professionalism!

Needed a phone case for my phone and just wanted to look at the different ones but instead an employee kept coming up to me and telling me which ones I should get, when I just wanted to be left alone for a couple minutes. I already didn’t feel very well and the one employee just kept pushing for an up sell, which told me they are paid commission, but still super frustrating.

I went in to get my iPhone 6 a tempered glass screen protector because I was leaving to California the next day and I was in a rush to get one before my trip. If it weren’t for my trip I would not pay $ 40 for a screen protector when I could go online and order the same one for $ 5 or it’s even a better quality! Anyways the guy who worked that day put it on for me and said it takes a day for all the bubbles and everything to set. I saw a lint that caused my screen protector to lift, so I went back and asked if he could fix it. But he insisted it will go down in a day. WRONG! The sides are still not SET it is still lifting. There were lints in my screen. And the quality of this tempered glass is crap! He also bragged that they have the best tempered glass from any stores and online. Yeah right! Not worth $ 40! I have previously ordered one from eBay and it is so much better! Only costed me $ 5. Once again I would not have come to them if it wasn’t for my trip. Whoever decides to buy a tempered glass from them. Do yourself a big favor and just order on eBay, it only takes a week and a half to get them shipped to you!

The Kahala store General Manger Shawn has the pooriest return policy. They won’t give me back a return in its original package, never used, unopened the day after Xmas. Don’t shop at this store. They have the WORST Return policy. Also when I purchased the item the lady said I can’t give you a receipt because she ran out of paper.

I’ve gotten great service here. I got my iPhone 6 in the mail, but the case I ordered for it hadn’t arrived on time. I needed a case to use in the meantime, since I am extremely accident prone. They give discounts when you buy more than one thing, such as when you get a case + screen protector together.
I never caught their names, but the girl with the half-​shaved head and the guy that she always seems to be working with when I go are both really nice and helpful. Much better service here than when I’ve gone to the Ala Moana store. Now that I know they have a location at Kahala Mall, I doubt I’ll go back to the Ala Moana location.
My favorite things from here are the crystal clear screen protectors. Especially since they install it for you. I also like that they replace it for you for only $ 5 (labor fee) if it starts peeling off or something happens to it, as long as you bring in the old screen protector.
Some of their cases are honestly kinda cheap in the way they look/​feel, and if you search on eBay you’ll find many of the cases they have for literally 50−70% less. If you’re one of those people who likes to try a case on before they buy, then this place is great.

This place is very organized and the people working there are so friendly and helpful. If you need any help in that store, talk to CHRISTIAN. He’s an awesome worker who worked tirelessly to help me fix my screen protector on my iPad Air. He helped me countless times after I bought the actual case and helped me fix the problem for free. This guy needs a promotion! All in all, this place definitely took care of me and my iPad Air and I will definitely go there if I need a case or screen protector. I highly recommend this place!!!

Crap! Everyone that works there has an attitude, especially that biotch with the fake ass cho-​cho lips. Only thing remotely worth while are the screen protectors.

This place so soooo messed up! Super un friendly employees. Not to mention they were playing Nicki Minaj music, everyone knows her music is NOT PG!!! I’m definitely a huge fan of hers. But for a business in a mall, with kids in the store, playing that type of music that is NOT edited saying B**** and S*** & F*** so un professional. This place deserves no stars. No Customer service or professionalism!

I bought a «prodigee» case for my ipad.
Tip: Watch out when walking into the store. I almost walked intot the glass ’cause its so shiny. The only entrance/​exit is the left.
Pro: Organized, Interesting choices, Return policy, Service, Price
Con: Small store – small selection of tablet items
Overall: I have love for the local brothers who work here. Super friendly and helpful when it came to helping my friend put her iphone cover on and answered every single questions i had about the ipad covers.