The UPS Store

Seems like there’s only one worker here and he’s a total jerk. You can tell he hates his job and directs the negativity of his pitiful life towards others who just want to make a return. He is quick to not provide receipts, making it difficult to follow up when he messes up your order. At least I learned to always ask for a receipt because you don’t know what dumb ass is handling your package.

He mistreated me, yelled at me, scoffed and had the boldness to misprint the postage of my package and because of that it got lost, when i came back to try to solve the issue he told me he didnt care about the facebook or Unilocal reviews and started to yell at me selling me his disgraced store, sending me to the main post office and refusing to provide any help or information, rude and nasty bald guy, plain and simple. I will always regret to have gone to that place because everytime you go he just provides HORRIBLE costumer service. At Kahala ups store at least they explained me how his UNPROFESSIONALISM AND NEGLIGENCE resulted in a package to Colombia lost even though i explained clearly how to address it, he is so possesed by his anger he doesnt see the good things in anything
Yack!
Never again!!!

My cousin recommended I come here if I needed to mail things out, unless I like standing in lines at the Post Office. Since this place is close to where I live, I’ve gone there several times but didn’t care for the service. Don isn’t very cordial for someone who deals with people. I’ve never seen him smile or heard him speak in a friendly manner. He once charged me a higher rate to mail something out even though we had discussed the different options and selected a cheaper method. Street parking is a hit or miss. I sometimes have to drive around the block two or three times before a space opens up. I think I would rather stand in line at the Post Office, where customer service is usually a five-​star experience, than go to this place.

Worst customer service in a service driven store I have ever experienced. The gentleman was about as friendly as a wild lion in Africa. Overcharged me, although a small amount it was the principle.

I rarely write Unilocal reviews but I do have a wonderful review of this store. I had purchased a hard to ship item from a local shop that I needed delivered to the mainland. Melanie, the store owner, was very helpful and offered to package the item and ship the item to my home. However, this particular wood piece had too much stain on it and wasn’t fully dried (which wasn’t her fault), that resulted in the item sticking to the packaging. However, she worked closely with the local shop to take back the item (twice as the replacement unit had the same issue). Eventually, we got a good product and Melanie even sent a lovely little gift for the «trouble» it caused me. She provided wonderful service and was very helpful in resolving an issue that wasn’t necessarily her fault. It was well appreciated by me and Mahalo for the above and beyond!

Helpful staff and good customer service. I decided to take my business to the UPS store on Kapahulu after a horrible experience with the employee at the UPS Store on Makaloa Street. I will continue to bring my business to the Kapahulu location and thank them for their dedication to providing a solid service.

I reviewed this UPS Store before, but for some reason my review has disappeared, so I’m posting a new one (same one-​star rating as before, for the same reasons).
I live part of the year a few blocks down on Kapahulu so I was happy to see a UPS store go in. Closer than the post office and since they automated the post office in the Safeway it seemed convenient.
Convenient is relative. I’ve been into this UPS Store a couple of times to get shipping items and to drop things off, and all I ever get is major ‘tude. As in rude. This level of rude would be super irritating in a high-​school kid – too cool for school – and in an adult (?) it is totally unacceptable.
Amigo, if you don’t like dealing with the public, find a line of work that doesn’t require it.
I’ll go to this store if I really have to, but if I have another choice I’ll go elsewhere.

Aloha!!!
I have a business mailbox here and I love that it’s in such a central location. I usually run in and out so I park right infant using the meters and there is almost always parking.
Don, the owner is very helpful and chill. This helps a lot because he is the one accepting my mail and taking care of the shop. It’s always peaceful and quiet when I come in here, and the vibe is relaxing.
I do recommend getting your box here because I hear too many stories about people having there boxes at the post office and who wants to deal with that chaos all the time anyways ?
Not me lol.
Have a wonderful day !!!

Bald white guy literally is the most unfriendly person I’ve ever come across. Thought it was just a bad day, then came back again… Bad decision. I usually care more about the service provided in terms of convenience and quality of product, but the customer service here actually will never make me return to this store.

Came in to send my wife’s visa application off to the UK. I had no idea about the mailing procedures involved in sending and receiving urgent documents.
Don helped me through everything, compared prices with UPS and DHL shipping (DHL was cheaper), and got everything ready to go for me.
Great service, I would definitely recommend to a friend. I came in at 9am and was the only one in the store so I would recommend going early! Not sure what it’s like later on in the day.

The only reason I give this UPS one star is because I would like people to see the gravity of this comment about poor customer service. The only good things are the free parking in back (given the the location of this UPS store), & the transaction was super quick with no wait this morning. I show up at 8:30am to drop off my text book rentals to send back to Amazon, & I walk in with a small box and a single package. As soon as I walk in the tall hairless guy doesn’t make eye contact with me, then points to the scale and comma da me to «set them down right there.» I said «good morning, how are you,» I received no response. Already a bit agitated now, I set the books down on the scale, upon which at this time he asked if I needed a receipt. I replied no, and then he said «There you go.» That was the entire conversation verbatim and he never made eye contact once. It kinda pissed me off. Otherwise I wouldn’t be writing this review at 8:43am on my summer break!

The best service and shipping selection! Customer service is wonderful. I was given several shipping options to consider shipping internationally with the best and most reasonable prices. The package arrived to its international destination on time without any hassle. I went to several shipping companies and this store offers the best shipping rates and methods.

Oh, Don the tall bald guy is MOST DEFINITELY one of those grumpy people who hate their jobs. I’ve been there twice and both times I had to be the first to greet him with a smile. He didn’t even look up from what he was doing – didn’t crack a smile or offer a simple hello. I was the ONLY one in the whole dead silent store! How can you not greet a customer as they come in?! In both cases I felt like I was sorely inconveniencing him, he treated me like a stupid idiot, and he sent me away without one ounce of friendliness or customer service. Just a scowl and had to turn and walk away before I stuck him the finger. What a jerk. Seriously, dude, get up on the right side of the bed for once before coming to work or just stay home!

Wow. The tall bald guy is a jerk. I purchased a tube with caps to ship a poster home and one cap didn’t work well. When I returned for a cap that worked, the big guy scolded me.
«Their all the same! You must have done it wrong!» He scolded me.
«Okay, can i get another one. This was seems warped.» I asked.
He then grabbed the tube from my hand and slammed it down breaking the end of the tube…
I left store with a broke tube and intimidated by this bully. Saying; «Its only 8:30. You might try to be nicer in the morning.»
I thought people in Hawaii were supposed to be nice… He should train at Gracie academy across the street if he feels like intimidating people and scolding people is good sport.
This ups store was the only bad experience I had on my stay in Hawaii.

Don was great. I needed some copies, and to print a few things to be faxed since my printer is still in storage, and I came here to do my business. Although there’s only one computer for use, it’s been available both of my visits. the rate is very low, and I don’t need to use my credit card for access. don was very helpful in helping me get my copies made and faxes sent, and the prices definitely beat fed ex kinkos. Helpful and reliable.

I guess I caught the employee on the wrong day. I went in to send a fax and ended up picking up some random items. The man working looked pissed off and never once cracked a smile. I actually felt uncomfortable. No one else was in the store, so it wasn’t like he was overwhelmed. I don’t expect people to be rainbows and daisies, but there is something to say about customer service and ‘faking’ appreciation, if needed. This UPS store is so close to where I live (walk-​able) but I’ll jump in my car next time and drive 4 miles to Office Depot. Bummer.

Going postal, i don’t think so. Don is the guy that runs this fine establishment He is very friendly and very helpful. In other words, he knows his stuff and isn’t one of those grumpy people that hate their jobs.
I didn’t see anything I didn’t like about this place. In fact they had it all in my book. Computer to surf the internet, copy machine to do both color and black and white. A whole rack of greeting cards for your loved ones. Packing supplies and workstation. They even have mailboxes. The coolest thing about that is, they will text you when you receive mail any mail so you don’t have to go down for nothing just to check if you do or not. Now that is awesome service.
By the way, don’t tell anyone but they also ship packages. Shhhhh…

I use this store regularly. Don is always very helpful and pleasant. He always makes sure to find the best rate for everything, which varies between USPS, UPS, and FedEx depending on the package size, weight, and destination. He also helps with printing, copying, and laminating. There is parking in the back.

This store offers the best service and best value. I tried shipping my international package online, but the cost was more than what I was charged by this UPS store so I cancelled my online transaction. Further, prior to going to this UPS store I went to two other UPS stores to inquire about shipping and no one was as knowledgeable as the person who helped me at this UPS store (Kapahulu). I highly recommend this UPS Store.

As a small business owner, this UPS Store is my on-​the-​go office. Don offers mailboxes, shipping, copies, scanning, etc at much better prices and with friendlier and more knowledgeable service than any competitor I’ve seen in Honolulu, and I’ve tried them all within a five-​mile radius.