The UPS Store

Great service. Melanie was awesome and helped us setup a mail box.

I think Melanie, the person who «helped» me should get some training in customer service.

Called around for a Notary in Waikiki to be done on the weekend. This UPS store was $ 5 a page and I got them signed Sunday morning. (No need for Mobile Notaries) Melanie was very thorough and is open great hours daily. It’s back in the small hallway between Tori Richards & Coach Stores under The Outrigger Hotel. (Just before you’d get to Duke’s). Highly recommend this business!

Wow! What a rip off for notary services! She tried to charge me $ 15… $ 5 for the notary and then $ 10 per document! Crazy! The other UPS store in Hawaii Kai and any bank notary charges $ 5…

I had a great experience with this store! I needed notary service, and Melanie, the owner, was more than happy to help me and very knowledgeable about the forms I needed notarized. I would definitely recommend this store for your notary needs!

Excellent place! I’ve had a mailbox here for many years. The new owner is so very nice and friendly! I recommend! Two thumbs UPS! Mahalo!

This place is a total rip off. Walked in today to get a document notarized and sent out. And the lady quoted the delivery charge as $ 28 for a second day delivery. Seriously? From Honolulu to Aiea??? I gaped at the price and told her, before coming in, I checked the UPS website for an estimate, and the quote was only $ 10.40 for a next day delivery from Honolulu to Aiea. After all, it was just a couple sheets of documents weighing under 1lb. The lady hesitated a bit, and began rambling away this BS. She said the UPS website cannot give an estimate for the deliveries made within the state of Hawaii, and there is NO NEXT DAY DELIVERY service in Hawaii. And the estimate cannot be correct because the UPS website system DOES NOT RECOGNIZE HAWAII ZIP CODE. Is she in the 1800s? It’s been over 50 years since Hawaii has become a state and THE UPS still does not recognize Hawaii zip code? The lady wasn’t done here. She further stated that I could opt for a cheaper option, use the USPS priority mail service that they provide. And there was the ridiculous price again – $ 12 for 3-​day priority envelope service (which is normally $ 5.75 at USPS i know for sure). Just to see how crazy this can be, I asked her what would USPS express mail service would be. And she said that would be $ 50 (which is at most $ 20 – 30 at USPS). When I told her what regular USPS prices were, she rudely replied that I can go to the post office if I wanted the normal pricing. I decided to walk out. As I was leaving, she ridiculed me once more by saying that if I don’t send the documents now, there is no way the delivery can be made by Friday. It was about 5:30pm when I walked out. I immediately went to Kapahulu UPS store, and there, I was able to ship out my document by NEXT DAY DELIVERY, at $ 10.40, the exact same price the UPS website had given me! No questions asked! The man at Kapahulu location handled the matter quickly and professionally! My document will be delivered tomorrow, and this is my first and the only negative review I have ever posted in my life, hoping that someone would not get ripped off at this ridiculous waikiki UPS store again. Check the price quote before you go to this location, or just avoid this location and go straight to the Kapahulu store! I should have relied on the good ratings of that store.
One star is for the quick notary service I received from the lady.

The lady working today needs SERIOUS CUSTOMER SERVICE SKILLS TRAINING. Walked in today to print and scan. Okay, I understand you are 1 person, helping soneone box things up to ship.
I stood for over 3 minutes at your counter you did not even acknowledge my exsistence. How about, «hello how are you today, be with you as soon as I can».
And if she knew how to multitask she could say, «hello be with you as soon as I finish».
I finally walked out. Walked down Kuhio towards the zoo, and when you get to the Starbucks on the corner, make a left on that street and ½ on that block is a «mom and pop. packing, shipping fax etc… for a fraction of the cost.
And you will acknowledged as soon as you enter!

This is what’s wrong with Waikiki and our Lost Aloha! This morning I needed to send a priority mail envelope to my bank in Virginia. I’m a Caucasian, born and raised in Hawaii. Other than my tan I probably could be mistaken for a tourist. I walked in asked if I could send something priority mail. The lady said she didnt do priority mail. I didn’t know that so I automatically asked where can. I send priority mail. Now I already know the answer. Literally across the street upstairs at international marketplace is a Post Office Mailbox place and ALSO 4 blocks down on the left off Saratoga and Kalakaua there is an actual Post Office! This lady looks me right in the face and says the nearest place is 30 minutes away! I was already at Dukes for breakfast so that’s why I stopped there first but she looked at me straight faced and lied. Why? Business of course. But to lie to get someone to use her service is the worst kind of ripping off of our visitors. I’m so sick of hearing this stuff. Help me boycott this store. We need to stop this acceptable abuse of our bread and butter lively hood of tourists.

The owner was very sweet and very helpful. This is a new owner. It was a little expensive but we handed her the stuff and didn’t have to do anything. I highly recommend this location.
The location on Lewers is closed. After searching for 5 minutes, I called this location and she helped me find her store. It’s conveniently located on the main strip but about 50′ inside a walkway.

Not the best customer service, that’s for sure. And they wanted me to pay $ 2 for a piece of tape about 12 inches long! Either that or purchase one roll of tape from their store for $ 4.99. This was for a drop off box (supposed to be free because shipper pays for shipping label). These type of shipments are common used for return merchandise, usually a purchase of some sort. The merchandiser or store provides a shipping label for the customer to use, therefore, free shipping.
Well, the guy finally said, as i was walking out the door, «hey, just leave your box here, i got some extra tape i can use.» I asked, «you sure?» And thanked him and then left.
I don’t care about the lack of service (until the very last seconds, literally), but $ 2 for a piece of tape?
Next time…
I will be sure to have my box adequately taped in the future.

Unhelpful, and really not very pleasant at all. Charged $ 3 just to plug flash drive into the comp for printing. Go elsewhere if possible.