Taco Bell

When my bf wanted me to bring home some Taco Bell on the way home from town, I was puzzled since we just came back from the mainland, home of fabulous Mexican food. Who wants Taco Bell after eating from genuine food trucks?
Anywho, the closest one was in ghetto Kalihi on Waikamilo Street across McDonalds. The drive thru here is backwards. You enter to the left of the building, order your food (their intercom sucks by the way, I had to repeat myself three times) and the pick up is on the right side of the car. Luckily there was an employee standing outside the window and passed me my food order. The guy standing outside was very friendly but the lady inside had a super sassy face.
This location is sketchy and i would not come here after the sun goes down. My bf said his food order was correct but he is definitely not a picky eater.

I just don’t get it why is the drive thru on the passenger side of your car? It’s kind of an inconvenience if your the only one in the car.

Every taco bell ive been to till this one today has good Mexican pizza but this was crap and tasted like crap stale and not good

Lauralyn is rude. When we come here weekly and drop 60 bucks or more a visit to feed the fam and she wanna talk about «if it’s more than 15 sauces we have to charge». Girl we got multiple meals and you think fifteen is enough… Lolo. I asked for a «hanful» she replied «that is a handful»… Just rude… If you hate your job that much go get a new one. Calling corporate too.
Don’t even know why I came back. These kids think they pay for the hot sauce. If I say I’ll pay extra for sauce then charge me… Don’t say «OMG» in the mic. And when I ask for one manager don’t send someone else because you can’t handle your customer service issues… Taco Bell, you need to seriously re consider the people you hire and have represent your locations.

I don’t really have any problem with the service and the food, after all it is Taco Bell what can you expect, my only complaint is the backwards drive thru, I never had to deal with a middle man to pay and receive my food, really odd. Corporate should really do something about this place.

Not going to lie, this is probably the worst Taco Bell I’ve ever been to. Corporate should really take note of all the negative feedback that they receive and make some real changes. The demeanor of the employees is just so «blah» and when it comes to customer service, forget about it. I understand that some people don’t speak completely fluent English or have a hard time understanding, but here, communicating with these employees is just so difficult.
I’ve been here twice. The first time, I attempted to go through their backwards drive through only to have the employee stare at me and walk away from the window because apparently they were closed…15 minutes before the advertised closing time… and with the neon «drive through open» sign still lit. No worries though, 1 employee shouldn’t ruin an entire establishment.
The second time wasn’t much better. I asked what was on the «boss wrap». She said «a drink». So I clarified and asked what is actually on the wrap… and she responded with «the wrap and a drink». So instead of rephrasing, I plainly asked «is there jalapeño sauce» and she replied no. SURPRISE… THERE WAS. And a ton of it, at that. So I swapped dinner with the other half who had ordered 2 soft tacos… but received 2 hard shell tacos. At least there was no jalapeño sauce though.
It was just another disappointment. I won’t be returning for a third time.

Try to sound excited when you’re the drive thru teller. A welcome at the drive thru window would be pleasant. And so would a thank you. Guess I know where I’m not coming again, just going to stick to my usual Taco Bell locations. At least my food tastes great.

About a month ago went and ordered a bunch of food for myself and co-​workers. Mess the order up.(Drive thru) When i got back to the office after realizing it got screwed up… I called the store spoke to the manager she was pleasant and was willing to fix the problem. Unfortunately i couldn’t go back, she offered me a free meal and to come by anytime. A few weeks later my co– worker had the same problem (Drive thru). So we repeated the same process and was offered the same thing. Yesterday after about 6 weeks i called to see if i could get the meals. Talked to a manager and she had me come down to the store and kindly gave me both mine and my co-​workers meal. Mistakes happen. Its how we correct them, its about acknowledging things are making the correction. As for customer service its about giving proper training. Thanks for the fix.

As other reviewers have mentioned, this drive-​thru has a very backwards drive-​thru. The day we came there was a girl standing towards the passenger guy to collect money and have us pay to her, then she passes it onto the window.
Sometimes, I’m just craving fake mexican and want Taco Bell. Sue me. I like their crunchwrap supreme. I don’t know why, I punish myself. Their food isn’t cheap, and quality is ehhh. But it’s so naughty and filling lol.
Food was subpar.
Service wasn’t bad. I wish they weren’t so pushy while I’m trying to order.
PS to Taco Bell maybe putting a menu a when you first drive in so drivers can check out what to order before getting up to the order station.

I honestly have to say that I LOVE TACO BELL!!! But the service here makes me never wana eat here again. I come here quite often, and I always order a simple meal but it never fails that every time I go here they are always messing up my order
The people that work here are not polite at all, they always have an attitude about everything. Never nice and understanding, they seem like they don’t wana help you, but if that’s the case don’t work for customer service if you are going to act like that. You are there to serve the customer, not give the attitude.
I think there drive-​thru is so backwards, makes no sense that they made it like that. &then when you get to the window to pay and get your food they come off the drive-​thru so you have a small space to drive.

I’ve had extremely bad service here in the past and I mean EXTREMELY bad to where the girl taking the orders at the drive thru got sassy with us but we still go back; you know ’cause we crave Taco Bell sometimes. Tonight I ordered the Grilled Stuft Nacho and was disappointed. I was already almost done eating it and didn’t get one bite of beef yet. It was fall apart flimsy that I had to fold it in half to eat. It didn’t look like the advertisement picture. Damn you advertisement picture!!! Haha on a positive note though the cashier and the girl that handed me my order was nice.
Tip: if going through drive thru make sure you bring someone along because their drive thru is backwards. Unless you have long arms

If I could negative star this I would. Horrible customer service. Mom and I went here to grab dinner for the family, after going up to the drive thru speaker to order right from the get go it was bad, ordered tacos and pizza and the girl said I had to go in to order it? What?! So I asked if I could order here and pay, then wait for it to be done, inside, she said yeah but you have to come inside. well yeah! I just said that. Mom and I go in to wait for our food, the manager NOVA, looks at mom and I, and says oh look they’re mad, to her employees. I know the policy Taco Bell has because I USED to work there and no where does it say, «please talk bad about our customers». I wasn’t mad when we went in, but I was when that happened. Taco Bell Waiakamilo, please double check who you promote to Manager, they forgot how to Treat customers.

Taco Bell always has a nostalgic place in my heart but more than any other fast food chain it vastly varies location to location even in the same area. By far this the worst one in Honolulu I have been to. Besides standard Oahu business standard of dirty as hell and rude staff been a long time since I have been to a Taco Bell that routinely skimps on the fillings. I know Taco Bell has been cutting sizes for years now and managers are always in the staff about food waste and cost but been to this location a couple times and without fail it’s averaging about 20% under ever the published weight (I got a food scale). If you are craving Taco Bell just drive ten more minutes to another one, avoid this one at all cost.

The drive thru on the wrong side is a joke. And for a fast food Restraunt, that’s a very bad joke.

Drive thru is ridiculous! Since it was made backwards, they need a person to collect the money and deliver to food to you thru the passenger window.
This person that collects the money is an onerous old man that is rude and nasty. He needs to be re-​trained!

Weired drive through. It’s on the «wrong side». In other words the transactions are handled through the passenger side. Hope you have company. If not then they have an employee standing outside reaching into your car to help with the transaction. Umm ok.
The inside seems pretty clean for the most part but could stand to have someone come out & wipe down the tables quicker.
Other then that, the employees are courteous & try to get you your food fast.

Its taco bell… so i cant say much
However the staff at this particular one are ALWAYS cheerful. Im the one who always buys for coworkers so either things get bagged separately, or im paying for different orders… thyre always happy and dont complain about it so thats a plus! Also theure always fast and despite what many people say i havent gotten my orders mixed up!
4 stars!

Despite the mediocre reviews this Taco Bell has gotten I actually find that I get good service here. Every time I order they are always smiling and look like the have a good time.
Only reason I take off a star is because the drive thru window is on the passenger side which is slightly inconvenient.

Somehow they always manage to forget to put something in my bag… so Ive become accustomed to double checking what they hand over because it most likely will be missing something.
If you dont come here for the food, check this place out for the only wrong way drive-​thru on the island. lol. Thats right, you will have to put your car in park and reach over to grab your order because the serving window is on the right side of the car.
Doritos locos: Ive tried both the nacho and ranch flavors. The nacho wins by far.

YO! WHERE IS MY CHICKEN?
Once in a great while I would go to Taco bell with my coworker. I used to eat taco bell almost every weekend back in college because it was the closest fast food place to my house in Oregon. But now I just go when my coworker chooses to go here. I actually enjoy taco bell for their food, even if it is a franchise, so I am not going to be judging this place on their food. I am going to rate them on customer service (1), presentation (1), time (1), location (1) and accuracy (1).
Customer Service: From the take out window at night, they are a bit slow. They seem to lag while taking my order. It is nice that they always suggest a specialty, but I just ordered what I wanted so maybe they should ask before I ordered a million things. On the inside, they seem to always rush me. If I am not standing near the register and I am way in the back (behind the line dividers) then I am obviously not ready. I then I have two different people shouting «are you ready sir?» If I was ready would not be tilting my head back trying to ready the menu. Also, they always seem to yell while taking my order, like hello I am in your face!
Presentation: 60% of the time the food is messy, cheese not all wrapped in my soft taco, my cantina bowl all slumped to one side, when I open my taco all the ingredients are not even spread out evenly. So I will take a bite of sour cream only, then the other side I will get all beans. They need to slow down and make things better.
Time: They are very fast in making their food (which explains the lack in presentation)
Location: It is in a pretty bad area. It has one entrance that is only easily accessible from a right turn. The main street is busy so it’s hard to take a left. The parking lot is very small with small parking stalls. The entrance also serves as an exist and it’s very tight for a two way traffic. The drive thru window is on the left side of your car, so it is really hard to use when you are driving alone.
Accuracy: They seem to forget something I ordered every other time. They forgot my chicken twice in my CHICKEN CANTINA BOWL! Does it look like I’m a vegetarian? They would forget my sour cream in my 5 layer burrito. They forget to give me spoons or forks for my foods. Sometimes I have to ask for a straw because they must assume I have them in my car. I just feel like they forget a lot.
Overall, they live up to the title FAST FOOD! But you get what you go for. Your food will come fast, but fastly done. I would totally suggest that they slow it down by like 5 seconds. It only takes seconds to scoop the precooked chicken onto my salad. It only takes seconds to grab me a fork or straw. It only takes seconds to make sure all my cheese is in my taco. Honestly, these few seconds will make a big difference on how this place will be perceived. This place gets a 1 for being quick! I am hoping to make an updated on this place and re-​rate them.