Superb Internet

As a loyal ex customer for over five years I finally had to pull the plug on Superb hosting. Repeated outages, at times three times a week are simply unacceptable. We had to endure hour-​long downtime, which remained unexplained and handled abysmally. Earlier this year their power failed and as poorly as they are organized their backup power failed, too! This meant my online services were inaccessible for half a day. Of course, they did not bother with an apology or even keeping customers in the loop. Over the years we have been plagued with their incompetence to deal with DDOS or just plain stupid mistakes, which brought down the network. 99.99% uptime? You wish — I don’t’ think they even believe this themselves. I would have had better uptime by hosting from my laptop at home. The overall infrastructure and management UI is outdated and has not improved in years. The servers kept getting slower due to improper management of virtual clients. It’s been nothing but downhill for years with Superb. It’s 2015 folks — there are plenty of other better opportunities out there. Google Cloud, Amazon EC2, or other competent vendors; they all come at a lower price and substantially better servers. Not even mentioning the ease to control your equipment. Don’t waste your time and money on incompetent amateur clowns like Superb, there’s nothing superb about them, find a real professional hosting company.

Superb Internet did not meet our needs nor their standard SLA (service level agreement) when we signed up for a 12 month contract of hosting with them. To make matters worse they stole three expensive servers from our company in 2014 and have refused to return them. We told them that their hosting was not meeting our standards after the server rack mysteriously lost power multiple times, we got hacked when they took too long to supply a firewall, and we suffered significant downtime. They caused us to lose tens of thousands of dollars. Now they have a collection agency harassing us to pay for a year of hosting that we only used two months. We payed for the time we used and do not feel that we should have to pay for 10 more months that will not be used. We have well documented support tickets complaining about the service for the first two months. We asked for the 12 month contracts to be cancelled due to the service not meeting our needs. Superb has lied and even said they returned the expensive servers to us which is not true. We have FedEx tracking to prove that the servers were delivered to their Springfield, VA hosting facility. As well we have emails with Ken Numes stating that they were keeping our servers due to the unpaid hosting. However the collection agency stated that Superb returned the servers to us. Superb is a fraudulent company and I advice people to stay away from them. They have had other complaints of fraudulent billing in the past. I should also state that Superb’s billing department added several hundreds of dollars of support hours and charges that were never approved by our company. They certainly committed what would be considered illegal billing practices in Virginia.