Oceanic Time Warner Cable

I moved between two apartments, both in Honolulu, in Nov 2015. On both my old account and new account with Oceanic Time Warner, I set up automatic bill pay. We currently use them for Internet only.
At our new apartment, the OTWC installation guy provided us with a new modem since our old one was apparently obsolete. There was no request for us to return the old modem. For the next couple of months our bill (approx $ 45) is paid each month automatically around the 24^th.
On January 11, OTWC makes an unauthorized charge to my card on file for $ 83.77, for not returning the old modem. My credit card company correctly declined the charge, as it was not part of a regular billing cycle.
OTWC did not contact me asking for the modem, nor did they contact me regarding the declined charge. They have my phone number, email, and mailing address on file. I’m not hard to reach.
What OTWC did instead was send the declined charge of $ 83.77 to a debt collection service called Medcah, based in Kailua. But OTWC ALSO rolled the charge of $ 83.77 into my next monthly bill, resulting in an autopay charge on ¹⁄₂₄ of $ 128 instead of $ 45. At this point I’ve been double charged, without my knowledge, for a modem I was never asked to return, and my address and other information has been sent to a debt collection service unbeknownst to me.
On ¹⁄₂₄ I see the unusually large charge on my credit statement and call OTWC. A helpful phone operator named Leia agrees that this is their error and credits my account $ 80 to reverse that portion of the $ 128 charge on ¹⁄₂₄. At this point I’m unaware that the $ 83.77 charge had also been sent to Medcah for debt collection, and Leia certainly doesn’t bring it up. Her supervisor tells me that in addition to reversing the charge, there is no need to actually return the modem, because it is an obsolete model that they don’t use any way. I ask her to send me a confirmation email, which she does.
A day later I receive a letter in the mail from Medcah, the debt collection service informing me that I owe them $ 83.77, plus service charges for their debt collection. I call OTWC and am connected to a call center in the Caribbean (perhaps Leia was in the Caribbean, too, I don’t know). After 20 minutes on the phone with a phone operator named Menokah, the request for Medcah to collect my «debt» is cancelled, but she can’t guarantee that this won’t impact my credit score.
I ask to speak to a manager. Alexis, a manager at the Caribbean call center, apologizes for the company’s mistake but says they can’t contact Medcah directly to ensure my credit score won’t be impacted, that I’ll have to do it on my own. At this point I’ve spent 40 minutes on the phone with OTWC (or rather their outsourced call center). I ask him for an email confirmation that they’ve cancelled the debt collection request to Medcah, and he says that they cannot email customers confirmation of their actions. I explain that two days prior I received an email confirmation on their reversal of including the $ 80 fee in my January statement, and he says sorry, he can’t email me, and he can’t contact Medcah for me, and he apologizes for the «ludicrous» situation.
I call Medcah and they thankfully confirmed that the mistake will not impact my credit score. However, a local debt collection service now has my home address and social security number in their records, all for a charge that was:
1) erroneous in nature (they never requested the modem, didn’t need it back any way)
2) unauthorized (I have auto bill pay set up, not auto-​charge-​me-​for-​whatever-​you-​want)
3) duplicated in my January statement and with a debt collection service
Again, at no time did OTWC contact me regarding the missing modem, the declined charge to my credit card, or the fact that they had provided my information to a debt collection company. When it came time to correct their error, they said that I’d have to talk to the debt company myself.
Unbelievably, I’m sticking with OWTC for my internet service. Why? The alternative companies in my area aren’t any better from what I’ve heard, and I’d have to pay disconnection fees to OWTC, return their modem (!) and then pay set up fees and new modem fees from HawaiianTel or whomever. Still, if you’re not an OTWC customer currently, I’d seriously consider going with someone else.

Zero stars needs to be a realistic option.
This is the second time in 7 months that a technician has come to fix a neighbor’s problem only to wreck my service in the process!
I woke up Saturday to no cable, irritated I called Oceanic and told them that. AGAIN I lost service after one of their technicians came out to fix someone’s service. I get told by one of their CSRs that «no one in my apartment complex had any service today» (Saturday) which I asked, «you think it’s smart to imply a customer is a liar?» After requesting to speak to a supervisor, the CSR confirms that the tech DID work on the apartment beneath me, and due to the situation– he’d be back out later to correct the issue.
I asked the CSR to confirm that someone was coming back out to fix my services and was told, «yes someone will be out between now (it was roughly 1:15PM) and 4:30PM. So I canceled plans, was waiting around until 3:30 when I heard their van pull into the lot. I went outside to greet the technician. Nope. Swung out of my parking lot and left. Sometimes when they’re here they go across the street to test the signal because our connection is a «design flaw» so I was like cool, waited. waited. Nothing.
It was now 4PM, I called Oceanic again and spoke with another CSR– to my surprise I was told that the technician said the problem was an «error» and left, why? Even the CSR didn’t know!
I requested to speak to a supervisor, got outsourced to India– supervisor spoke poor English and was requesting I turn my box off and on to fix the problem. Yep. Awesome.
Hanging up, frustrated as heck– I waited and called back dawning on me a little gem told to me by a friend that we can request to speak to someone from the islands. I did just that– spoke with a girl from the Big Island that assured me it’d be handled and that she’d add me to the «roamer’s list» for Sunday’s that go out and work quick jobs.
Nobody showed up.
So I get home and call them today (1÷25÷16) and I hear that a magical appointment was set up without me knowing for Tuesday between 1030am and 1:30pm. When I told ALL the parties mentioned above I needed to leave my home by 1230pm because I need to get to work! This CSR told me that there’s no available appointments until Wednesday now. I’ve gotta wait an absurd amount of time to have them fix a problem they created and should of been handled the same day.
Between clueless CSRs and overall AWFUL service for a customer that inherited my parents account from way back when– count me as terribly disappointed. Why is there such a stupid wait time when there’s a lost of service anyway?
The world may never know.

14 people before me and only 2 people working at the counter? On a Saturday? Come on oceanic time warner cable. You can do better that this.

Unethical business, their service representatives know when your line has been down… yet the big company will bill you for services when they know they are not provided! You have to ask politely to be not charged when the service is down. Sad. Top it off, they are unreliable and dishonest. I cannot endorse such a horrible Company.

Better then before. Much better. I don’t know what happened over there. I remember the days of waiting an hour at the old Sears place, just to exchange a broken remote control. Everybody was stressed out and you could feel it. Now the phone service is better. you hardly have to go to the physical location anymore. The DVR is better, there used to be a 2 – 3 second delay when changing stations, now it is almost instant. The internet speeds are faster for the same price. They don’t give you hassles about equipment anymore, and it is so easy to just get a new remote now over the phone. I pay a lot for the service though, over $ 150/​month.

Somewhat conveniently located at the corner of Ward Avenue and Auahi Syreet, on the 2^nd floor of the Wahoo Taco building. Be sure to take a number when you get there!
Lots of seating available.
Staff lack personality and caring customer service. Very cold and impersonal after they call your number. They chat with one another the whole time and treat you, the customer, as an afterthought. Sad when their rates are so high and their service is so poor. Time to look for another service provider!

I found that being a long time customer meant very little. I believe that oceanic incorrectly on its own changed my appointment date and so I wasted half a day waiting for oceanic to arrive for nothing. When I called and voiced a complaint, besides wasting my time over the telephone, the service afforded to me was only to give me an appointment at its convenience. In other words, oceanic did nothing out of the ordinary to help me even though I believe oceanic was at fault. Accordingly, I had to wait longer for oceanic to remedy the situation, and wait around another day for the service person to arrive. Talk about not feeling valued … I am very pleased that Hawaiian Tel is creating some competition. To make matters even worse, I went to oceanic online. When I tried to text oceanic to voice my concern, the email would not go through so I wasted even more time.
In all fairness, the service person was excellent. He was very personable, accommodating and from outward appearances competent.

The customer service representative is a powerless bitch. I feel sorry for her. Probably underpaid and facing the publics correctly directed anger at the company she stupidly chose to represent. The self degredation that these people go through…
And these 2 star reviews show that twc doesn’t care about the public shaming them.
We are going to be without Internet for 10 days. Why? Because our upstairs tenant decided she wanted Internet. Rightly so. And because there arent any repair appointment openings. But now our tenants and our twc services don’t work and and our tenant set up 2 accounts, presumably 2 services. When we explained to the twc customer rep, she said there must be 1 more person without service in our neighborhood to qualify as an outage and have a service man come right away because there were 3 accounts in our neighborhood currently without service. 3 service all within the same house, our house. Happened 12/​21, total of 1.66 hour wait on phone. 1 hour uninterrupted wait, then 40 min uninterrupted wait time pre 5:30pm.

Just got my Internet connection a week ago. 1^st day 2 hours into getting it. Internet was fast. After it stopped and it would go offline every 30 mins. Internet is so slow! Called the service guys to come in and check they fixed it. When great the first 24 hours of fixing it. After that Internet was HELLA SLOW! always going offline again. Worst Internet service ever. Rate this a 3 star because guys was super nice and friendly. Although I’m think about disconnecting the Internet and going for another company.

In conclusion, the call in total was 1 HOUR 30 MINS!
in the end the price was $ 30+ from our original quote…
But to add insult to injury, the next day we received an advertisement for a $ 50 price for the exact same services we just spent an hour n half getting for $ 113!!!
I am beginning to think DISH is the answer!

Phone almost never worked right.
* I needed to constantly reboot the modem.
* Dial tone would take about 30 seconds to start
* I would almost always get a busy signal when making calls.
* I rarely heard the person calling me.
Tested the phone by calling my cell phone and I got a busy signal, but my cell phone rang with no one on the other side (my lame TWC home phone).
Finally cut the service. Why pay for something that rarely worked.

Not really happy with the service overall but my experience today was better. Let me back track. My girlfriend has been having trouble paying the bill online and is extremely frustrated. It seems her bill has gone up w/​out her approval and calling is RIDICULOUS. We’ve tried multiple times and been on hold way too long and when asked for a return call, never get one .
Fed up, I went down to the office in kakaako. Greeted by a friendly young guy who asked what I was there for and then pulled a # for me. It was packed but it moved pretty quickly .
Kudos to Sherry who assisted me ! She gets 5 STARS! She was awesome, helpful and understanding. She helped bundle our services (saved $) and got the problems I had cleared up ! Overall today’s experience was great. We will now try to call to cancel our Showtime and let’s see if the service is quicker ! Aloha

Here’s the cliff notes: TWC has THE WORST customer service. WORST EVER. Poor communication between customer service reps & technicians. Question is — how the hell did TWC get Hawaii by the balls and become the largest cable service provider in the state with this type of horrible service??? HOW???
I have 2 standard cable TVs that weren’t getting any reception. I went onto the TWC website & ordered two boxes that I thought were needed in order to get a better signal. Received 2 emails from TWC stating they have attempted to contact me regarding my order. So I call them back. The first customer service rep tells me that I don’t need the boxes, but I do need a technician to come down & check the connection. OK, so that’s scheduled for Tues 11:30 — 1:30 pm & the technician will call me 30 minutes before they arrive to let me know they’re on their way. The next day I receive another email stating that TWC has attempted to contact me for a 3^rd time. I call the customer service line & let them know I received another email to contact them & ask if something is wrong with my appointment. This rep says nothing is wrong, I still have my appt for Tues 11:30 — 1:30. The next day I receive TWO email stating TWC has attempted to contact me for the 4^th & 5^th time. I call again, & the rep says that there is no order and that my appointment is still Tues 11:30 — 1:30. I ask her to see if they can stop emailing me. Her response, «No, we can’t stop the emails, so just ignore them.» Are you serious??? I go online & chat with another rep. I explain to them situation & emails & they stop the emails. Now it’s Tuesday. I’m thinking the technician is going to call me 30 minutes before they arrive sometime between the hours of 11:301:30. I get a call at 10:10 am. It’s the tech — «Where are you? I’m here at the address.» Well now, turns out the REAL time was 9:30 — 11:30. I let him know what the THREE customer services reps told me & he agrees to wait 20 minutes for me to get there. I get there, tech tells me that TWC no longer goes into attics. He also tells me that he can’t figure out why the signal is not going through to the 2 TVs, so he says another appointment needs to be scheduled & that 2 techs will be coming in to rewire the house. They’ll line the wires from the outside, drill holes into the wall to get the connection through, so I need to move my furniture to make sure the techs can line the wires against the walls. OK, sounds like a plan. He calls in the order right in front of me, speaks to a rep & tells me that 2 techs will be here at 9 am to rewire my house & that 9 am is the set time, no block of time. Should take no more than 90 minutes to do the job. It’s Friday. It’s now 9:30. I call TWC. I find out that I have an appointment, BUT IT’S FOR A BLOCK OF TIME 9 – 11. NOT 9 AM LIKE I WAS TOLD BY THE TECH. I tell the first rep that I don’t want to speak to her, I’d like to speak to a supervisor/​manager. I get Kara/​Cara, a supervisor. I tell her what was told to me by the tech who stopped by earlier in the week, that it was a set time and not a block of time from 9 – 11 am. And that really there’s a HUGE communication problem between reps & technicians. I tell her about the mix up on Tuesday & her response — someone must have accidentally changed the time & the reps should not have done that. Then, I tell her the problem from the beginning… that seems to get her attention. Now she’s on the phone calling for a technician, trying to find out where they are & when someone will arrive. She tells me that she’s going to have to call me back and that she’s going to let me know when the first tech arrives… I never get a call from Cara/​Kara. Instead the tech shows up at 10:15 & proceeds to sit in his van for the next 5 minutes… doesn’t come out of the van when I come outside the house the first time. It takes me to come out one more time & then the engine gets turned off & he comes out of the van… with his ear buds in. I don’t like talking to people when they have ear buds… not really sure if they’re really truly listening to me. Call me old fashion, but I find it disrespectful. At least take out one side so I know that we’re have a true conversation. I tell him when the original tech tells me. He says he has to reexamine the issue. He decides that he’s going to not rewire from outside, but go through the attic & fix those wires…(pause)
WHAT FUCK TIME WARNER? WHAT THE FUCK. First I’m told that you don’t do wiring from attics so I go around to the 2 rooms, move my fucking furniture & I’m talking 2 fucking beds, 2 dressers, 2 night stands, & 2 bookshelves for you to tell me that NOW you’re going to go through the attic? And not only did I do all that shit & then I had to WAIT for you to come because of your goddamn communication issues between techs & reps? So much for «You first, technology second.» Complete BULLSHIT. Bottom line: TWC doesn’t give a shit about you or your loyalty to them. Find another cable service.

The first time that we came here, the waiting room was full so we turned around and decided to just have lunch. We asked the concierge if she could recommend a less busy time as we just wanted to turn in some cable television and internet equipment. She advised us to return later in the afternoon.
We arrived in the late afternoon as the concierge suggested. The lobby was nearly empty as we took a queuing system number (#60) and noticed that the next number up was #56. What? Really? Yep, there were only a few people ahead of us whereas earlier in the day this place was packed! Within a few minutes, our number was called and we took care of business. The customer service representative was friendly, courteous and informative. She provided us with contact information for new services and even helped to arrange for a technician to service our new account.
We’re continuing with this television cable service as it offers programs that we enjoy watching, fast internet access and home security. Yes, they offer the entertainment package that we want.
#422

I’m so fed up with this company.
This is like the fourth time in the last year and a half that they’ve upped my bill and charged for services that I didn’t ask for. If they ever send you a bill for more than you owe and are upset, call them and have them fix it, and then tell them to resend your bill. They will try to get you to pay the extra amount that will then give you a credit towards the next month. Tell them no and to resend the bill. They will continue to hassle you and even tell you they will not resend bills. This is a lie. I’ve been told this several times, and each time I have had them resend me a new, proper bill for the correct amount. You have to be persistent with them. This is apparently something they do not like to do… They’d rather take a monthly loan from you instead. Where’s our interest, Oceanic?
Their prices are outrageous for the poor, slow internet they provide. We paid so much less per month for «slower» internet that provided much better connection, speed, and reliability than Oceanic’s internet does. Not to mention that you will be sitting in the same spot and haven’t moved your device for the last 20 minutes, and then all of a sudden your wifi drops and cannot connect at all. it’s ridiculous. We have several devices — computers, laptops, phones, etc — which we will troubleshoot or reset. it’s not the devices, it’s the internet. Even the computer directly connected to the internet lags. They will tell you their internet can handle streaming and gaming and… no, don’t listen to them. Just because it can handle it, doesn’t mean it can do it well. We had what should have been fast internet, we were upgraded, and then were upgraded again, and there’s been little to no improvement.
Another thing that is irritating is that the wifi in our SMALL house hardly even extends upstairs. We hardly bother using wifi upstairs. so much for wifi when you have to use your data plan. This is our second location here, and the internet was just as miserable in both locations.
Watch your bills closely. They use words like «promotion,» «fees,» and things (that don’t seem like scam artist terms but they really are) that apparently allow them to up your bill whenever they choose with or without letting you know prior to the charge. I’ve never had any company ever do this to my bill. Just so everyone is clear, you are NOT in a contract with Oceanic. They «do not have contracts… only promotions.» You, at anytime, can cancel or downgrade your service at ZERO cost and with ZERO penalty. If you think you’re getting a prorated amount for services because of problems you have had and continue to have, without a doubt, that prorated amount will stop after 1 year because it’s a «promotion»…even though you were told it wasn’t going to drop off.
I’ve had nothing but problems with Oceanic, especially since they sent me a new modem (which never arrived on time), and they shut off my internet because that new modem wasn’t hooked up on time. Of course it wasn’t hooked up, it was in the mail. This screwed up my billing so much and has been such a hassle.
I’ve had both internet and TV services with Oceanic. Neither are not worth the price they charge.
I’ve downgraded my services several times due to Oceanic’s antics… and I’m about to once again. I really wish there was somewhere better to get my internet service on this island. In the last two years, I’ve called Oceanic more times than I have called my electric, cell, bank, or other companies combined over the last 5 years. That says a lot.
And can someone who works on their website please have a box to check that says, «Never show me this again.» for their automatic bill pay? What looks like you verifying your e-​mail is actually you agreeing to paperless billing. This comes up every single time I go to pay my bill. If I don’t get a physical bill, I don’t pay my bill… and Oceanic is not a company I would ever set up automatic bill pay with.
I wouldn’t recommend this company to anyone. Unfortunately, there aren’t many other options on this island.

Been a fan of oceanic cables speed and consistency for a long time. If you guys ever tried DSL, or Hawaiian Telcom you’d know. I’m surprised all you guys are complaining about 40 dollars for internet when you’d spend more on junk food in a month. Think about it this way you get what you pay for. I have the turbo for 70.00 a month and it allows 4 computers to be streaming high quality videos or play video games with relatively low ping. Like the girl that wanted 15 for internet? Lol, I also want gas prices at 2.00 a gallon. Prices are comparable with other services when you include consistent quality. Many people here don’t have a grasp of how the internet works or about bandwidth and throughput so how can you claim to judge the price when you wanna go on facebook.
Prices and services are listed online so you can check it out with your phone for a clear idea what your paying. Oceanic cable has 24 hour chat to assist you with certain issues and their chat reps are all located in Hawaii. I find that chatting is faster than phone in finding someone to help you. They do callbacks on phone if you dont wanna wait on the phone.
Internet is a must need now days and if you want quality connection then go with oceanic. I have never known any ISP to have technicians come in like a day its rare so its all about scheduling and timing. Remember when you got your license and you had to schedule it in advance or go early? .
Never had any problems with speed or service not working. If service was down it was either the modem went bad or the cabling in your area went bad. Just call them let them know ask them to ping your connection if your not getting service. If not maybe router wasn’t set up properly? If service is down in your area they will usually have a technician fix it right away. It even lets customers know on the phone if your area is experiencing problems. Interference can also cause modems/​wireless routers to drop connection.
Seeing Yuko and Krysten uneducated posts makes me laugh at their pettiness. You go to a bar spend how much on shots? Do you even know how a computer runs or how networks function? Damn those precious little tarts … Some elite reviews from the elite.
«I can rant too»
If you told the lady you wanted the 15 dollar service downgraded from 40 and she was rude to you its because you were a fool then. Even if she was rude to you, you tell her straight-​up «Listen you old hag I want the 15 dollar service because I’m royalty» what are they gonna do cancel your service? If it was your right why would they deny you? You should be more assertive in situations like these instead of trying to garner sympathy. Some people get too emotional over people not treating them like royalty all the time. Life’s tough eh? Customer service is subjective to the person providing it. How do we know you didn’t call the phone raging in the first place cause of the new promo? I’m sure you were a class act.
Gosh its like you think internet comes randomly from a magic box generated by a flux capacitor. Hello? Physical cabling? You ever had power go out at your house due to some natural disaster? Lets give HECO a 1 star the next time high winds causes a power outage
I always make sure I know how much I’m paying and what I am paying for. I knew right away how they charge for modem and modem renting its not even a separate price Its part of the cable price as a whole. How did I know its because I ask questions that I am entitled to. Word of advice always make sure both parties understand the contract that your getting into for any service you sign up for.
All in all the area and unit I live in never had no problems with internet, which is all I need. Not too sure on other locations on Oahu. I do pay 70 dollars so that’s a little over 2 dollars a day so of course I wish it was cheaper but its still money well spent. 5 stars for internet speed and consistency, 4 for customer service they all have scripts on phone/​chat or the line is long if you go there at certain times like most busy places (try safeway beretania bank of hawaii branch thats another long line there, or the satellite city centers anyone?). Every time I contacted them they were friendly and courteous. 5 stars for them trying to fix issues to the best of their abilities/​assests. 3 stars for price since I am cheap. 5 stars overall for being a solid ISP with reliable powerful speed.
I’m gonna have to be a staunch defender for oceanic against some of these reviews that dont educate people on the service/​quality of the internet not soley customer service and pricing. Like what how can you not know what you paid for or look online anyone?
Its your money folks but this is Hawaii their is a reason why internet is not as fast as Korea.
Just wanna give back a decent rating to you oceanic being one of the better ISP providers on the island. Mahalo

I swear I wrote a review already about how much I hate oceanic, but idk where it went, so I get to rant about how much I hate them again! Yay!
The apartment I live in uses oceanic for our basic cable TV. I therefore gave them a call when I moved in to get internet as well. I ended up paying something like $ 40 per month, just for Internet. Smh.
When I saw the $ 15/​month Internet promo on TV, I called to switch and the oceanic service rep on the phone was very pleasant until I told her I wanted to switch to the cheaper rate. She became rude and told me that I wouldn’t be able to do anything with that Internet speed (then why even offer it?). I was adamant about switching though because $ 40/​month is ridic. The speed ended up being fine. I can stream YouTube and Hulu and do my online classes just fine. So basically the rep just flat out lied to me. Also, it’s not $ 15 because it costs an additional $ 5 to rent a modem.
It’s not all unicorns and rainbows though. I’ve noticed that we get outages from time to time and the other day my Internet was cutting in and out. The problem is you petty much have no way of knowing what’s going on until you call them and use the automated call system to lead you to the appropriate customer service rep. The reps are trained well, but I honestly don’t care about pleasantries when I’m in the middle of a live session class and I’m trying to get my Internet to work. Every time I call them, I’m pissed off because something is wrong with the internet I pay for every month. If I pay for something, I expect it to work. Of course I’m going to be irate when it’s not working and I need it to.
I see the oceanic van parked outside my apartment (illegally) pretty much every week, so I’m always skeptical if my Internet will cooperate when I see the van. For the amount they charge, I don’t think it’s worth it, especially the stress I go through when my Internet isn’t working and I’m supposed to be in class.
I worked as an office assistant in the past and I once had to call oceanic about our account. They guy on the phone pretty much told me there was nothing to be done about the situation, but then we talked to his manager and got everything straightened out.
I’m pretty much over oceanic service people lying to me. And paying for service that isn’t reliable.

I had perfect service today.
I arrived at 9:35 and was done at 9:40.
The System has been improved and there is an effort to move people along.
Exchanged my remote and all is good…

Too long of wait… How long? long enough where i went out for lunch, came back and i’m still holding the number ticket.
I really love oceanic time warner cable because they have the best service around the island. they have most steady internet speed and also the fastest. they offer many different package and i think it’s a decent price.
For once i have to go into the store to return the modem that i’m no longer using i had to wait more then 1 ½ hours. just to turn in the modem was wayyyy too long. they should have additional line just for return device.
I’m still going to use the cable service because i like the internet connection speed.

I’ve been having intermittent problems with my Roadrunner internet service so I finally asked to swap out my modem. Upon arrival at the Ward oceanic customer service center I was shocked to see a line of over 20 people waiting outside at opening time. When I finally got in I was number 51 and they were starting to serve number 29.
In all fairness, oceanic offered to send a technician to my home but today is Friday and earliest technician would be arriving on Wednesday. That’s 5 days later. It’s kind of a long wait to be without internet.
So why the one star rating? It’s just very frustrating to see 6 customer service stations but only two customer service staff to assist with the dozens of people waiting.
It’s now 945, so they had been open for 15 minutes and they have served 7 people. Not bad I guess. At this rate it translates to a 45 minute wait even though I showed up at opening time. More staff needed.
As expected, it was a 45 minute wait. Once I was serviced, I asked the customer service representative about slow times and she said it is always this busy. However, she says after 11 am, they are fully staffed. Obviously my question would be why aren’t you fully staffed all the time if you are always this busy?