Sprint Store

3 stars because this place is a hit or miss depending who you have help you.
There are a couple good knowledgeable sales representatives and a couple ones that will ruin your day.
It’s safer to ask for the manager to help you.

This store is hands down the best Sprint store I’ve ever been to. I’ve had some really bad service at the Pearl Ridge and Town locations, and they should take some tips from Aina Haina on delivering excellent customer service.
I went to this location yesterday really just to kill some time while waiting for my dads dr appointment to be done. I’d been having issues with my iPhone 5 not charging and I thought I might need a new power cord. After looking at the accessories wall for a couple minutes I was approached by Angelo who asked if I needed any help. I explained my issue but also warned that I didn’t have money to purchase that day. He let me know that I could just charge it to my account and pay it off over time which was great news. He also suggested we make sure that my phone would charge before I purchased the wire.
While we were testing it he went into my account and found out that I was eligible for a free upgrade. After some research I was told that not only could I walk out with a free brand new iPhone 6 that day but that also I could get $ 150 worth of free accessories to go with it, AND that my phone bill would end up being cheaper!
Angelo was so friendly and extremely efficient in putting everything together for me. We chose a great cover for my new phone which he put on for me, and picked out a Mophie charge pack as my additional accessory. This pack holds 3 charges for my phone and can even charge any other kind of device that takes USB cables. Score! After transferring my contacts and info for me, Angelo sent me off with my brand new phone and accessories. I couldn’t be more happier with the above and beyond service I received. He is a gem!
Sprint is so lucky to have such attentive and friendly employees! I will definitely only come back to this location from now on and be telling my friends about the great deal sprint has now called IPhone Forever (or something like that). Even my dad who had used T-​Mobile for decades was impressed with the deal I got. Sprint and Angelo totally made my day yesterday!

Great service, convenient location, lots of parking! East Honolulu residents– we are so lucky to have this store nearby.
THANK YOU, to Aubri and Sean who went the extra mile, staying beyond closing time to set up our phones, process our insurance claim and assist with promotions and discounts. We have been Sprint customers for a long time so we have experience with other shops and agents. This was a complicated transaction that was tackled with professionalism and knowledge.

Another 1.5yrs gone by & another iPhone under my belt & this gal is even happier with the service she received at Sprint Aina Haina than the previous visit!
Call me nosey but I am highly interested in hearing details why fellow Unilocalers left such negative reviews for this location & why they feel the staff is subpar with their knowledge of prices/​products/​etc.
I was once again greeted immediately upon entering the store, by none other then Brenton. The same dude that helped me when I was last here, upgrading from an iPhone 4 to 5S. I already knew from my last experience that this was gonna be a breeze.
IMO, he knew Sprint’s plans, their costs & the iPhone like the back of his hand. He always has. I thought I had a good understanding before coming in of Sprint’s «Unlimited My Way» & «Simply Unlimited» & the leasing option vs contracts vs «iPhone for life» but holy crap was my head swimming by the time he finished breaking down pricing & plans. Did I care? No. As long as I had the new iPhone in hand at the end of it with unlimited data & texts, that’s all that mattered. Did he save me yet even more money than the last time? Yes. Did I sign up for my Hickam FCU 10% discount the last time I came here & Brenton gave my the instructions & paperwork for it? No. So guess what. He did it for me.
Best customer service, hands down. I’ll be back next year for whatever Apple comes up with & I’m sure I’ll be leaving another 5star review!

new store… same inept, unknowledgeable service.
i’m writing this review regarding a friend who has Sprint, and how different Sprint’s customer service and knowledgeability about their products are compared to other carriers’ like Verizon and AT&T. I have had great experiences with both Verizon and later AT&T.
if you’re selling a product… you should know all about it.
I’m sure glad I don’t have Sprint as my iPhone carrier. the head rep at this store didn’t even know that when an iCloud backup completes that also means that iPhoto has been backuped to iCloud too! If you’re going to buy an iPhone, go with AT&T or Verizon, or at least buy the iPhone from the Apple Store. These guys at the Sprint store are so unknowledgable about iPhones, not to say that Sprint IS JUST NOW GETTING some LTE coverage in Hawaii! What’s the use of having a power-​horse of a phone, but not having the fastest cellular coverage due to the carrier? Does their unlimited data plan draw you in? Draw you in for what? The top of the line smartphone, but with very limited LTE and not even 4G coverage? What a joke! Go with the original carrier for the iPhone… AT&T!
and to remind you folks out there. this store’s employees DO NOT KNOW their head from a hole in the ground when it comes to iPhones!
oh, I almost forgot how the head rep Brenton practically begs his customers to give them good ratings on their customer surveys! I’ve heard him say that at least 3 – 5 times during the sale of an iPhone. Yes, I’ve waited in line while he breaks out his customer service begging routine. It’s pathetic to say the least!
What a joke!

This review is for sprint service, which is more like Sprint disservice. They are back to their old tricks at Sprint. That means, making promises that their network will be rebuilt any time now, that they are «working» on it, and the service gets worse and worse. Remember that CEO Dan Hesse, who promised things would improve? He’s gone. Took the money and ran. They truly suck. I switched to AT and T. I can now cruise right through areas i had no service before and actually NOT drop any calls. Sprints corporate strategy is to lie to their employees, who earnestly advise the lie. But nothing changes. Sprint still sucks.

do not purchase a plan from sprint because they do not have 4g in hawaii!!!
sprint kept telling us 4g is coming soon and 3 years later, we still don’t have 4g!
don’t get suckered in!
go with verizon– they have 4g everywhere in hawaii!

The service was fast and complete. I was help by Keiko. She was very patient in explaining the ins and out of all the plans. She was able to quickly bring the complexity of the many plans and services Sprint offers to a level that I could easily understand and compare. I ended up getting an iPhone 6 Plus + and a wifi hotspot while lowering my monthly bill. I got everything I wanted and more. Now on LTE 4G network. I tried out all the Sprint stores on island and was by far most impressed with the customer service of this store.

I love Sprint @ Aina Haina, but more importantly, I’m extremely happy with Sprint overall. Yeah, I know that everyone is supposed to diss the mobile phone companies, but my experience with Sprint has really been pretty good.
Granted, we’ve always had great timing with their promotions. Five years ago, we got three free smartphones and a $ 200 credit on our first bill. Even back in the days when they did discount phones heavily, this was outstanding.
Along the way, we’ve picked up new phones & kept the tech-​hungry family happy throughout. In fact, at one point my son nearly lost his phone to a sudden downpour, but Sprint fixed his phone for the meager price of $ 35. I know Verizon (our previous carrier) would have told us «tough luck», and showed us some pricier options we would have to shell out for.
Recently, I changed over to Sprint’s new family plan with limited data (over a grandfathered plan with unlimited). Needless to say, I was frightened (perhaps I should still be, at least until I get my first bill on the new plan). So far, so good. I was able to add a new phone, save money, and — surprise — also get hotspots included without charge.
Truthfully, I was contemplating switching companies for a brief period before we signed up again under a different plan, but my husband reminded me of the headache Verizon gave me, and also reminded me of the horror stories our friends have been telling us about their own experiences (T-​Mobile, AT&T, etc.. .)
Yeah, it’s hard when you have a family of four and ALL of them want smartphones with the works. I’d say I’m sticking with a good thing and staying with Sprint for a while. No phone plan is cheap, but with Sprint, I think we get a reasonable deal for the demands our household makes.

Happy days! iPhone 5s! And the best kept secret so far is the Aina Haina store located in the Aina Haina shopping center.
Parking plentiful and the customer service? The best EVER. At least two of the customer service reps are from the old Dillongham location. The old Dillingham location was my place of choice evaluate it wasn’t too crowded, parking plentiful and the staff was terrific. I’m glad I found them at the Aina Haina location.
Went back again because I needed help with transferring files and I got my lesson iphone101 from them as they patiently helped me and even graduated me to the next level of iPhone use!
A new unlimited plan reduced my monthly fee by $ 20! Thank you customer service reps for doing the checking

I love sprint. GO SPRINT! Here and the Hawaii Kai sprint are by far the best ones in the Honolulu area. The other ones… They’re less caring. And remember, I mean Honolulu. So pearl city sprint and all those are really good as well. But I have to say, this new sprint store is awesome. I feel bad when I go in and don’t buy anything cause I’m not that easily bought with that salesman talk. Mostly because I’m broke and have absolutely no money to spend just like that. But all in all they’re most helpful. And they sincerely care about helping you out with the best possible option.

After having a bad experience at the Sprint in town, I was hesitant to come to this one but since it’s so convenient, I thought I’d give it a shot. Been in there maybe a dozen times to pay a bill, get a new phone, etc. and every single one of the sales people and techs are helpful and friendly. All of the employees are knowledgeable and helpful which was quite refreshing. They have a great selection of phones and accessories and this location rarely has a line. Favorite Sprint I’ve been to by far.

We found the new store by accident, good service, hopeful they will have more customers.

New store good service