Petco

This review is for grooming. They do an ok job but poor customer service. Waiting for pet to be taken in & and gal is answering multiple phone calls, making other people appts, etc. Multiple calls! I am just standing there like «hello». I was here first & your going help them first & multiple people & just make me wait here? What the hell. Then tip the girl & no «thank you» or anything. I am a good tip person a thanks was in order.

Ugh yet another mainland company that charges way too much

Always have exactly what we’re looking for to care for our pup. And everyone is usually friendly and knowledgable.

Watch the prices being charged. Don’t be distracted by talking with the cashier or signing up for the rewards card as I was. I was charged $ 35.99 for a $ 9.99 leash and $ 13.99 for a magazine with a cover price of $ 10.99!!! Waste of time and hassle having to go back to get a refund. They need to check their POS systems!
Also please note their store is well stocked, but comes at a higher price than Kahala Petland or Koolau Pets.

Pros: Well stocked. Friendly staff with the following exceptions noted at the bottom of review.
Cons: Had signs for an advertised special but register did not ring up the product correctly.
Could not find a staff person on the sales floor to help with a question. Had to find product myself which was kept in a separate case because it was $ 87.
When I tried to purchase a product, we discovered that there was no price tag on it. Staff expected me to go grab it on the floor myself (annoying but not completely unheard of). When I said I wanted the one that had the sales tag still on (as the one I had originally brought up was actually the store demo) staff member was notably annoyed with me, tried to give me the store demo instead and then argued that I had a receipt and it was easier for her to keep the one with the tag. The staff member then proceeded to have a scowl on her face while finishing the transaction making the situation super awkward.
Items purchased: 5
Total spent: $ 237.13 — 26.20 in instant rebates.
Stars: 3 for being well stocked, a fairly friendly staff with noted exception, and convenient location.
Disappointed with last customer service experience. Am used to outstanding customer service from this corporation and not just mediocre service.

Although this is a corporate conglomerate, I do like Petco.
The closest pet store for us Hawaii Kai residents was the Hawaii Kai Town center and the Hawaii Kai Shopping center (both the Costco and the Longs shopping centers have smaller pet stores). Otherwise, prepare to trek to Petland in Kahala.
Pecto offers services like grooming, which is nice, and also has a larger space, which means larger stock. I think the selection here is really good, especially for fish and dogs. Employees here are friendly and I think the prices are fair.

I just love visiting here! Me and my dog lucky love to walk around and sniff everything. Well lucky does not me!
I think this store is wonderful! They are pet friendly and everything is clean and organized, just the way I like it!

We have a menagerie — a sulcata turtle, bantam chickens, cat, fish, birds, worm farm and a rabbit. Needless to say we need a one-​stop pet supply place nearby. The store has a pretty good stock of everything we need. The prices aren’t bad — and you can get a discount if you join their loyalty club. Of course you can get better prices at Waimanalo Feed which we also patronize but this is very convenient. The staff at the Hawai Kai store is great — always very friendly and helpful. We also like the way they partner with the Hawaiian humane society to adopt out animals. I cannot speak for the grooming services since we don’t have a dog but maybe one day…

Searched all the Petco stores throughout Oahu and found what I was looking for in Hawaii Kai. Pretty good selection of aquarium products. Service was excellent. Bought an aquarium stand and Kai (I think that was his name) helped me fit it in my car. I could’ve bought the same product closer to home but I was over $ 150 more. Definitely worth the drive from Ewa Beach to Hawaii Kai.

This petco has the best customer service. Staff is always friendly and provide a lot of information.

Whenever we’re in the shopping center with Stella and Zoe they try to herd us into Petco.
Who can blame them, whenever they are there, everyone loves on them and gives them treats, they feel like they are stars of the show — which is about right, they’re quite spoiled.
We’ve taken them both there multiple times for grooming and I’ve been delighted every time. It’s reasonable and they take good care of our babies and they look so pretty when we pick them up.
I joined their frequent shopper program because there are always toys on sale… and I can never resist letting them pick one out.
So if you go, bring your pooch, let them pick out a toy and go to the groomers. Everyone will be happy — including you.

My last visit to Petco at Koko marina was such a disappointment. My groomer, Destiny, no longer works there. Needless to say, my dog needed a groom badly, and I have had good service from other groomers there… so I figured another experienced groomer would be fine. I made an appointment and took my fur-​child down at his scheduled time. They gave me an estimated 4 hours, which is understandable for my dog’s size and breed.
Four hours go by… no call, so I call and inquired about when my dog would be done. The girl who answered assured me that he was being worked on and would be done in another 30 – 45 min and they would call me when he was done. Ok. No problem. An hour goes by… no call. I call and ask how my dog is and they tell me «oh yeah… he’s done already». Ok. In my head, I’m thinking, «So he’s done, but I didn’t get any call»… Meh. By this time, I’m a little annoyed, but it wasn’t that big of a deal. I head down to pick up my dog.
I get to the grooming area and the girl asks which dog is mine and I can hear my dog barking in the back, which he rarely does (my dog is part husky, so it’s rare that he barks unless he needs something-​food, water or to be let out for bathroom). The girl lets my dog out from the kennel and opens the door and he darts out toward me. The girl walks out behind him and is holding a dirty, worn harness.
«I can’t seem to get this back on him», she tells me.
«That’s because it’s not his. I have a chain collar and a leather strap leash,» I tell her. She walks to the back and comes out again to the front.
«Oh, I can’t seem to find it. I already cleaned up the shop, and it’s not here. The person who groomed your dog is gone for the day, so I can ask her where it is when she comes back– we can call you when we find it.»
«Umm…so how am I supposed to take my dog to the car? I have no leash, no collar and have to somehow get him out of the store, through the parking lot and to the car.» I look down at my nearly 100lb dog as he wanders around the grooming area.
The girl comes out and hands me a nylon/​plastic strap «leash» with a metal clip on the end. The material looked like something used to tie a box.
Mind you, my dog is huge, weighs nearly as much as I do, and although he is a pretty well behaved dog, he cannot be controlled with a skinny nylon/​plastic leash! How was I supposed to walk my dog without a collar or a leash. I was at a loss for words, I wasn’t sure if I was more annoyed or upset.
By the time I brought my dog home, he rushed to his water dish and drank water for nearly a full minute. Poor guy was so thirsty. I looked over my dog, his groom not bad, but not great – sitting on the floor with a cheap nylon/​plastic strap around his neck.
I thought about how discourteous it was that I wasn’t called when my dog was finished. I thought about the extra time he spent in the kennel and about how long he must’ve been wanting water. I thought about how he wouldn’t be able to go on walks without his collar and leash.
We went back later that night to talk to the manager about getting a replacement collar and leash until they find my old chain and leash. It would’ve been a nice gesture to have given us a collar and leash when they first figured they lost ours-​but what was upsetting was the fact that they sent us with a little nylon/​plastic twine strap and we had to come back and ask.
I have not received a call about our leash or collar and the one they have given us to use is not the same quality as the one they lost. Overall, such a bad experience!

Never thought I’d be «posting» a FISH post, BUT. .here goes. We moved to HK 3 yrs ago from «town.» (That cracks me up. all of 20 mins away!) We’re eally fron mainland, almost 4 yrs ago!
*anyway, our son won a few guppies at his school’s Kamiloiki Carnival. (Yippeee.?) So that got him hooked. At the time, we had a German Shepherd too. His true love. (Choto left us on ¹⁰⁄₂₇) .;-(doggie heaven for him. Sniff sniff
So NOW, he’s ALL ABT FISH! Thank Goodness FOR ANDREW, the «fish guy,» as Babi calls him. He is so knowledgeable about fish! «Who should go with WHOM: who wld EAT WHOM; who is a girl, who is a boy; what type of fish food to purchase; WHERE THEY CAME FROM (in the world!). We went from a fish BOWL TO A 16 GALLON TANK! ALL with the help from ANDREW!
Soooo. If you’re *forced into fish parentood,* and you live on OAHU, YOU MUST GO TO Petco in HK and ask for Andrew. He’s a tall, skinny guy. Very friendly.
And if you have fish who NIP at other fish OR EAT OTHER FISH, Petco is very good about «taking them back.» May replace them with other (non violent) fish. (Rather than FLUSHING THEM!) :-)
Our tank is MUCH MORE PEACEFUL, after our nippers and carnivores have bn replaced!
Thank you Andrew and Petco.

Glug glug,
Amy, BABI and Fais

I always love my Hawaii Kai visits. This location is in the most convenient location next to Walgreen’s and on the same shopping center as the Koko Marina Theater. There are ample parking for everyone depending on the time you go.
Came by this location after hiking with my 9 month old pup. At first, we were just looking around for a back pack for him. Unfortunately they’re out and are not going to get a new shipment until February 2015. After, we decided to look into their grooming area. Thankfully this section was not hard to find. The store is a bit cramped and are a bit smaller in size compare to their Beretania location.
I decided to inquire about the nail trimming and buffing service. The staff was so friendly and the area is very clean. I love how I can see the grooming stations visible from the outside. The nail trim is $ 15 and the buffing is extra for $ 5. This was all worth it. I did my very best to do my own trimming however, I caused a bit of pain to my pup when I cut in too deep. Instead, having the professionals do it was a lot easier on your pups toes. Nail trimming and buffing is good for walk ins just as long as they’re not too busy with grooming appointments.
I would highly recommend their nail trims and buffing here. My pups nails are no sharp and scratches. In fact, his nails are so smooth!!!

It was an all time 1^st for me to come to this Petco store in Hawaii Kai. I normally go to the Petco store in the Makiki area on Beretania Street (where the old Safeway use to be).
I mainly came here today, to purchase a special rubber ball… as yesterday I had lost my friend — Maho’s ball.
It all started when I took my furry son to the park (we go everyday).
Makana is just cray cray crazeeeeeee for a ball! Especially if it’s someone else’s ball, because he has greedy tendencies to hoard stuff…
I was playing with one of the kids at the park — MJ, and we play this game called — «Dog in the middle»…I guess you can tell how this works right?
Well upon throwing the ball around with Makana in the middle, MJ had thrown the ball a little high, and since I’m vertically challenged (I stand only at 5′ 7″) the ball sailed over my head, bounced over a chain link fence, down a hill, rolled onto the road, till it rolled into a storm drain! Maaaaaaaaan! Bummers! :(
Now losing a ball is no big deal for me, but the problem with this was… it wasn’t mine, or Makana’s ball… Ooooops! Our bad!
So that’s where Petco came in handy today… I walked into the store, & looked around for the exact ball that Makana was playing with. Aaaaaah, Petco… you’re a lifesaver!
Plopped down $ 24.00 for two balls… one to replace my friend Maho’s ball, plus another ball for Makana… why not right?
I gotta say, this store is deceivingly larger than I thought it would be. From the outside, it looks small, but when you walk into the store… I guess the store space is «long», therefore they stock quite a bit of pet items here!
Whether you have a doggie, cat, bird, fish, rat, or whatever floats your boat… Petco probably carries something for your little friend!
What a great store to visit, to get all your pet needs!

I love this place in the selection the staff is so friendly and very helpful they have a great adoption center that works with the Humane Society here in Hawaii. I get tons of coupons in points for using my Petco rewards

Petco is a great place to come for pet supplies. They have many cute doggie clothes and a nice snack bar where you can pick up treats such as rawhide chews and doggie cookies at a reasonable price. Overall I’ve noticed that Petco’s prices are a bit higher than Wal Mart but that’s kind of to be expected.
It seems to me that the dog grooming is a little higher priced as well. Normally I have my dogs nails trimmed for 10. and the filing comes with it. That day, I had them trimmed and they charged 5. more for filing. I’ll probably stick to Apple Puppy or some other small business for future doggie nail trimmings.
I didn’t wait long for the service to be performed or spend any time at all standing in line which was nice.

I LOVE pets. Dogs, fish, rabbits, birds, turtles… you name it. But sorry, I am NOT a cat person!
Came here with a friend today to pick-​up some guppies to put into a pond for the newly purchased water lily plants.
When stepping into this store, I didn’t think it was large but after walking in I realized this place is HUGE. In the front near the cashier you have a buffet of doggie treats sold by the weight, then we passed the grooming section where a couple of dogs were getting a cut and then we stopped at the fish section. There were many tanks of fish and saw some really cool salt water sea life. Very bright and loaded with many colors!
Immediately we found the guppies and to my surprise, they ONLY had male guppies!!! We needed to have both male and female guppies so that they can reproduce and help fertilize the water naturally so I asked a female clerk if they had any more female guppies in the back. Immediately I knew she was not knowledgeable by advising us some species of tropical fish can change sexes to reproduce so our concerns didn’t matter. This is TRUE for some species but guppies are NOT one of them so I kindly asked for another clerk.
This time there was a younger male who assisted us and he conceded no female guppies were in stock and perhaps a new shipment would be coming in either 1 – 2 weeks. I used to spend many, many hours at Petland in Ala Moana as a kid so I consider myself as a tropical fish nerd. I know my fish!!! Although guppies may be a common household fish, I knew that moons, platys or swordfish would do just as well so after confirming with the clerk platys are prolific we picked up 6 colorful platys and 3 algae eaters.
The check-​out line was very quick and the cashier was friendly.
Overall, a great shopping experience and a solid 4-​star rating. However, because the female clerk tried to pass on incorrect information to sell us only males guppies that would end up not reproducing and dying, I have to minus one star, therefore a final 3-​star review from me. If you’re not sure, the associate should have checked with her colleague before reporting back to us. Unfortunately she had someone who knew about fish so she was corrected and lost faith from me.

If you want to read information pertinent to only Petco, Look for the «READ HERE» marking.
Two days ago we found a Jackson Chameleon in the garage. We lovingly adopted it (captured it against its will and stuck it in a large plastic bin with a random plant from our yard), lavished it with tender loving care (Bought some crickets. Threw them in. And the kids drew creepy pictures and taped it on the bin), and christened him «Jack» (novel, I know). The chameleon was green. That means we’re awesome caretakers.
The next day it was no longer green. It spent the entire morning trying to escape. By the time my son came home from school it was an unhappy chameleon indeed (or rather, an almost dead chameleon lying despondently on its side with an odd sort of gray and yellow hue). So we released it back into the wild (corner of our yard) where he promptly turned green and went on his merry way.
The end of our first pet. And all was well. Until my husband came home and my son burst into tears about Jack who will, in his words «Always be in my heart, sniffle sniffle sniffle». Sensitive little bugger.
So like all good mothers who are raising coddled children who will grow up sheltered from pain and unmotivated and bring the demise to civilization as we know it, I offered him a pet substitute. «How about some MICE? Yes? And you can even name one. They’re cute and fuzzy and hold their food in their hand and it’s great. And we can get them TONIGHT.»
READ HERE: Apparently, mice are longer in fashion. Kalihi, Koolau, and Petland did not have any mice. However, the glorious corporate national chain of Petco did! And they were only $ 9.99 each.
$ 9.99?!! Will my mouse come with a puppy?!!
So down to Petco we went. And I must say, it is large and lovely and clean and organized and there are no cardboard boxes piled up or dusty shelves or animal feed from last century. AND the workers were really nice and very helpful. AND no one rolled their eyes at me when I inquired aboout the location of the wood shavings even though I was standing right in front of them. Literally. Just a few inches away.
Not to mention my $ 10 mice were in nice enclosures with only a few mice, not the usual box of a million mice crawling all over each other that I’m accustomed to from the local shops. They also only carry females to discourage breeding. Which makes me wonder what happens to the males… But also assures me that, unlike the time I went to Kalihi pet store, I will NOT be purchasing a mouse that is, surprise, already pregnant.
We also purchased a grand mouse habitat as my usually thrifty husband always wanted one as a child. Same reason why he bought the girls lollipops bigger than golf balls at Bed Bath and Beyond last week. I wish there were other things he always wanted as a child. Like a Kitchen Aid mixer. Or designer undies. But I digress. I must mention that said grand mouse habitat cost us over $ 60 and on Amazon it is, apparently, $ 32. With free shipping. Impulsivity comes at a cost.
I also signed up for a Petco card as I sense this is the beginning of what it going to be a grand menagerie that mommy will have to care for all by herself. They tell me I already qualify for my $ 5 off coupon. I can use that towards something else that costs twice as much as Amazon. Score.

If you’re in the market for pet food, Petco is thee place to go to! There are just aisles upon aisles of dog food, I mean a lot! My Golden Retrievers have special needs and one of the options is to go to a vet such as VCA. But, the food can run you broke! Hehe, can’t put a price tag on your pets, but you can try to find a cheaper solution without compromising quality. With so many different brands and different ingredients, you can most likely find something that will suit Fido’s needs! I ended up getting some food made with rabbit and grain free.
They also have a nice selection of accessories for your pet from collars and leashes to toys and bedding! If you like to get them treats, thats another thing that they have in large quantities. Check them out, an interesting place to browse through and don’t forget to bring Fido along… Your pet may just not want to leave! :)