Liberty Mutual Group

Service was good until couple of days ago. .
This goes back to early 2013, I was looking at insurance quotes and the loved USA (been with them), liberty mutual gave me a quote and USAA matched it concluding no reason to switch. So, I called my consultant at liberty mutual and he said no charges for the quote, everything has been voided. There were a couple of notices that said I have a premium and when confronted, he said, «ignore it». Couple months Later (today), I find a notice saying my unpaid balance has been sent to collections… I find this very unacceptable and that I should do some sort of legal actions but simply only wish to have everything handled without collections because they were never needed. More stars when this gets handled correctly.
Mahalo
****UPDATE*****
I got everything handled but still had to pay $ 37 (not a big deal but was promised that I didn’t have to pay a thing). All in all, when getting a quote, don’t hand over your card, when you get a letter saying you have debt, have it addressed IMMEDIATELY, and never let anyone tell you otherwise!
Mahalo