Jiffy Lube

Amazing customer service! Coming from the mainland, I was extremely lost with registering and safety checks. I missed the due date, but there were 2 workers here who walked me through the whole process. They checked out my car in less than 30 minutes and there was a comfortable waiting area to relax. I will be coming to this location every time because of their efficiency, convenience, and knowledge.

Tsk tsk jiffy, I did my safety last year October with walk-​in. I guess this year is by appointment only. Oh wells, another place I go. You lost a customer. Shoots bah!

Been taking my car here for years, so here is why you should go to this and other Jiffy lube.
Took my car in for an oil change. Work done like usual, fast friendly. Next day I notice a large oil leak on my driveway. Take it back to the punch bowl location. Jon the manager was great. He explained what happened. evendently they over tongue the drain plug and cracked my oil pan. Ok, accidents happen.
Jon immediately took responsibility and tried his best to fix the leak. Unable to. he called his district manager Rick Perry and explained the situation. Mr. Perry called me and assured me that they would repair my oil pan, and also pay for a car rental. WOW! Great customer service and this is why I will continue to use this location as my go to place for oil changes.
Thanks Jon an Ryan for making things right!

Had a tail-​light go out and they were able to fix it in less than one minute. They’ve always fixed my tail/​headlights quickly and performed my oil changes quickly, as well.

Came to get my oil changed on a Thursday and it was pretty mellow Needed a safety inspection but they stated its by appointment only so that’s something to note if you ever need it.
Jon was super helpful and welcoming. Got to use a 10 $ off coupon too. Thanks for the great customer service Jon! I’ll be back in a few months

One star is me being really nice. This dump scams people and ruins cars. Tell me how the next day after an oil change everything is empty. No oil no transmission fluid. Nothing! Please tell me how that happens? I have always heard bad reviews about jiffy lube but chose to give them the a chance to make an impression on me. Well they did! A $hItty one! DO NOT COME HERE unless you don’t care about your car and want it ruined

Busy location. Came in for an oil change and it was subpar service. I have to admit that although I head to Jiffy Lube for the convenience, in the future I will always make the time to head to my mechanic based on this experience. I asked if the coolant was added and was told yes, but when I checked it was at the same level as when I brought it in. After checking with my mechanic later in the week, I was told that my coolant level was indeed low. Bummer Jiffy Lube and that is why the low star rating. Made me think what else did they forget to do or overlook on my car as it was being serviced.

The best service ever! Sam is so helpful, being a woman and not understanding anything about the cars… Sam would take his time explain everything for me about my car, while getting my oil change, was quick, and the crew was one of the best I experience. Recommend to come again, if you need an oil change, and anything extra you would like done to your car or vehicle always professional. Thanks Sam and the crew!

Needed a safety inspection, so i decided to go to Jiffy Lube. Have always gone there and had no problems. This time I drove in and was told that inspections are done on a reservation basis. What??? The next reservation avail is next week. What??? Worst thing is that there were no cars being worked on and three techs standing around. Something is wrong here. Went somewhere else… Management needs to rethink their policies…

Went in for oil change, and, as I left the lot, the minute the car hit the street, something suddenly made my tires turn with this godawful grinding/​cranking noise. Drove around the block, kept hearing it, so I returned immediately, and them check it. They found a nail in one of the tires, deflating it partially. They did nothing except patch it temporarily and recommend I get it replaced. Didn’t blame or ask for compensation, but did thank, then tell, them, «Please clean up the lot, so that this doesn’t happen again.» Nothing – no apologies or empathy or acknowledgement. Underwhelmed with the service here.

This is my second time here but this time I felt I should write review. I got here at 7am sharp as their website states it opens at 7. You wouldn’t REALLY expect them to be REALLY open. But this place, As soon as I pulled in, Tui came out and greeted me with a smile. Then Roselyn (not sure the name) checked me in with the same pleasant manner. I remember both of them from last time I was here, and I had the same great experience. They are quick too (about 30 min for oil change and battery replacement). That’s why I came back here and I know I will get my next oil change here again :)

They only have 2 bays for the cars, not like Beretania location, but don’t let that fool you. They are very precise and don’t rush just to get all the cars though. Bathroom is outside, tv, magazines and coffee in the lobby. They have a great crew and are very friendly and gave me an estimate when i went there. They are very attentive and caring to the drivers and it carries over into their service. they won’t try to get every penny from you! I truly enjoy Jiffy Lube!

Got an oil change here, fast, easy, didn’t try to sell me anything extra that I don’t need. Mahalo!

I was totally overdue for an oil change. I’d been putting it off because in my mind it was too time consuming. I decided to finally get it done this morning and boy am I glad that I chose Jiffy Lube. I pulled up expecting to wait in line for service, to my surprise… I was the only person there. They instructed me to go inside and have a seat in the waiting area.
Waiting area: Small (about 10 chairs), has a TV, magazines, water fountain and free coffee. Nothing fancy, but considering I was only there for 15 minutes… it offered more than enough!
Service: The extremely friendly Assistant Manager helped me and explained everything they were going to do and everything that was recommended based on my mileage. Being a typical female, I signed up for everything to be done. He stopped me and said «let me take a look at all these things first and then we can decide.» I appreciated his honesty and that he wasn’t interested in wasting my time or money. At the end of everything, it turned out all I needed was the oil change, he advised me to hold off on the other things.
5-​Star rating for saving me time and money. In less than 15 minutes I was on my way!

Great place, lady name ROGELYN and ED, are really helpful, explain everything for me, while getting my oil change, was quick, and the crew was one of the best I experience. Recommend to come again, if you need an oil change, and anything extra you would like done to your car or vehicle always professional

Very surly attitude and «go somewhere else» comment — no wonder they are never busy like the other locations.
I choose to spend my money (have a gift card that I need to use up) elsewhere.

Took my car to get the oil changed. While there I noticed that the employees were using the nearby sidewalk there as a parking lot for vehicles. When I asked Tui, the assistant manager, why they used the sidewalk when they had room on their lot he responded very rudely that they would do whatever they want there and that I was being rude by questioning them. Not a good corporate citizen and not good service.

Just as you leave Queen’s Hospital and are crossing Vineyard toward H1 West, before you go under the tunnel and lanes merge… there on the immediate right is your engine’s savior. Jiffy Lube.
I use to go and pay a LOT more at the Waipahu Toyota dealer for an oil change and wait hours for it to get done. No more. I ordered the fully Synthetic oil and filter for under $ 100. It took under 30 minutes and we were on our way happy that we not only had fully Synthetic oil, a new filter, but they checked the air filter to the A/​C and it was black. Toyota NEVER checked that. Even when I asked them to.
I replaced it all and received a new oil plug gasket. All this care, a cleaned car… first time a vacuum was done since buying this 2010 RAV4. They are a complete service station, very reasonablely priced establishment, and FAST! We were back on the highway in no time at all.
I STRONGLY recommend them. 5-​Stars all-​the-​way.
I hope I have enlightened you to this gem of a find and you’ll no longer wait at the dealership for hours and hours for LESS service. I am so happy to have a vacuumed, new A/​C filter, new gasket, fully Synthetic oil job in under 30 minutes. They keep busy, to say the least, so they have something going on there that’s right.
If I helped you change your routine from dealership to Punchbowl Jiffy Lub, please select the useful button below.
Mahalo nui loa! ~Joey

Horrible Unprofessional! I saw they got 4 and half star on Unilocal thats why I went there to do oil change. Everything went ok at first place. But After it finished and I drove my car to Pali Highway, my car suddenly started shaking and stop in the middle of the Pali eventually. It was only 5 mins I drove from there!!! It took half hour for they to come to the place and found out that they forgot to tick on a pipe!!! WTF! I had to say sorry for every car that passed by. What a memorable day! It was just a simple oil change and they brought me such a headache. It was the first time I went there and the last time for sure!
However, I don’t think it happened to every customer of them, I still want to let you guys know what exactly happened today!

My boyfriend called the shop about the oil change and the lady said that it would be about $ 40-​$ 50 and must know what type of oil we use in advance.
The next day, he went and the guy checked the car and everything, saying this needs some repair, need the belts changed, and kept going and said his total is $ 400. Of course he said he’ll come back to it and left.
We simply asked for the oil to be changed, not to inspect everything and add the total without our knowledge. Now we have to look for other shops who will listen to our request.