Jiffy Lube

I took my car in for a routine oil change and they couldn’t even do that right. Nothing was wrong with my car before, but the day after I got the oil change my engine started fluttering, the oil light was on, and it started smoking. I called Jiffy lube and they said they were booked. I wanted to talk to a manger but he was «never there.» Someone took my name and number but the manager never called me back. I finally took my car to a different auto repair shop because I needed my car to get to and from work. The guys at the new auto repair shop asked immediately if I «had recently gotten an oil change?» I said yes, just a few days ago at Jiffy Lube. They then preceded to let me know that Jiffy lube didn’t put the oil ring back on, which lead to oil spilling out everywhere leaving the engine to run dry. Which is why it was making a fluttering sound and smoking. I was so thankful that they fixed what Jiffy Lube messed up! I then called Jiffy Lube back asking for a reimbursement on the oil change ($ 53) and they refused. They said they could have no way of knowing if the other shop did any work that made the car flutter. THEY WERE THE ONES THAT FIXED WHAT JIFFY LUBE MESSED UP!!! I had my receipt showing that I had an oil change there just a few days before, and the manager refused to give me a refund. Clearly the «mechanics» working at Jiffy Lube aren’t even capable of doing a regular oil change, and the customer service is AWFUL. DO NOT TAKE YOUR CAR HERE, IT WILL LEAD TO A HEADACHE AND $$$ GETTING THEIR MISTAKES FIXED!

READ THE REVIEWS BEFORE WASTING YOUR TIME AND MONEY HERE!!! THEY WILL MESS UP YOUR CAR!!!
I took my car here just to get an oil change mainly because it’s close to my house and I figured I could get in and out fairly quickly. I showed up 20 minutes before they opened up at 7am to make sure I didn’t have to wait to get my car seen. I was the first one there but some how I wasn’t the first one helped when they OPENED LATE (7:04). I told them I wanted a standard oil change, a replacement for one of the wiper blades, and per suggestion of the employee, a change of a burnt out light bulb over my license plate. As the car was being worked I sat in the waiting area. As time went by I got up to check how much longer on my car. I noticed employees just standing around chit chatting and puffing on their vape pens. No wonder it was taking awhile. When they finally said it was done the lady at the cashier told me they were only able to do the oil change. Apparently they were out of the wiper blade and the lightbulb needed for my VW Jetta. The cashier also told me the oil change technician said that I «may have a possible oil pan leak.» That right there was really strange to me since it had no signs of leaking before. The lady kept insisting that I make an appointment to get it checked and fixed. I told them I would get it checked out by another shop then paid and left. A couple days later my fiancé is driving and tells me the oil light is blinking. So I check the oil levels and it is almost empty!!! I look under the car and there is a steady drip of oil! Now I know why the lady was being pushy about making appointment to fix the «possible oil leak.» Clearly they did something to mess up my car. I WILL NOT BE BACK TO THIS PLACE. IT WAS A WASTE OF TIME AND MONEY AND CREATED PROBLEMS THAT I DIDN’T HAVE WITH MY CAR BEFORE.
These guys are either crooks or idiots who don’t know what they are doing. Either way… DO NOT TRUST THEM WITH YOUR CAR!

I only come here strictly out of convenience. I don’t trust a word they say. The vacuuming is half you know what. I really don’t want them to clean my glass. They tell me they topped off all my fluids. But, I recheck anyway. (Twice they lied about that) I’m going there tomorrow. Like I said, convenient. I wonder what they are going to lie about this time. we’ll see!!!

I used to like patronizing this place, but not anymore. The assistant manager was rude both times she addressed me when i initially pulled up. My safety check made a mistake which had me driving back and forth to satelite city hall. The staff seemed unprofessional. Another customer was upset because they didnt put her mat back in her car after her services. And they didnt put her sticker on her car. When they were told about her mat, instead of putting it in the car for her, they handed them to her. Although some of the employees were nice, do yourselves a favor and go somewhere else. I will.

I have never had such a bad experience. This place needs total change in management. It is never too late especially now that the Biz is still good. I won’t come back for service.

Ok first I asked for windshield wipers replaced and you break my my windshield wiper arm. You replace my arm and you break my windshield where you over torqued the bolt and it Cracked the Windshield. When I mention it to you guys you say it was like that. Really jiffy lube !!! I would not recommend this place. Now I have to wait for the manager to call me to see what he saids. Let’s see how long this takes.

Ummmm… REALLY long waits.
No organization. No customer service.
Prices = highway robbery.
Convenience, maybe.
I wouldn’t be back here. The wait was really long. Cars pulled in behind and they were moved into the housing area, while my car was left hanging out on Beretania *Shaking my head*. The girl who is the cashier, has NO knowledge what-​so-​ever about cars or the problems the mechanics mentioned in their report.
I rather go to the one on Dillingham even though it’s smaller, and might have a longer wait (never waited that long at Dillingham though). Also, I’ve never had a bad experience at the Dillingham location.

Returned for follow up work and they were as fanfreakintastic Genny Ray Cera added to an already great experience today as well as yesterday… Keep up the wonderful work and Ill see you guy in 3ooo miles

This is a horrible location. They are the laziest jiffy lube ever… And that says a lot considering the company has a reputation for half-​assing things.
I’ve gone several times (I really don’t know why) but yesterday was officially my last.
As usually they try to up sell you on everything, which I declined, but they always claim they do all these certain things to your car like top off fluid and vacuum and clean a bit.
The ONE time they actually did clean my windows they didn’t roll them up, so they only cleaned the half that was visible.
Yesterday when I went they didn’t clean any windows, vacuum anything or top off fluids. !!!
I don’t even trust that they changed my oil… Probably just topped it off.
NEVER going again.

If I could give them 0 stars I would. $ 90 for a oil change on my son’s 2008 Ford pick up truck. Such an obvious and blatant case of taking advantage of a young person that has little experience in matters concerning car maintenance. Alas, we live and learn. But believe me… I will NEVER, EVER, return to this Jiffy Lube location and highly discourage you, or any of my family or friends to do business here. TOTAL RIP OFF!!! Beware!!!

The acting manager was very unprofessional and attempted to quote the regulations when she wasn’t sure herself. She also was unaware of her station number. Completely rude, unprofessional, and clueless. Avion receiving service from this location.

Jiffy Lune???’! More like «slow pokey lube» now. Pulled in and waited for about 15 minutes. Some grumpy looking dude walked by and muttered something about being right with me. After waiting another 20 minutes while watching a bunch of employees standing around not in a rush to do anything figure it was time to try elsewhere. Use to be fast and good service but now… Lex Brodie here I come.

Initially I was told the wait can be up to 2 hours. Normally I wouldn’t go to a place that says 2 hour wait but my usual shop was too busy and I was tired of calling around and could not find a place any better, so I brought you laptop and came expecting a long wait.
It turned out my wait was maybe about 40min. The technician was not friendly type but he was efficient and fair. When he asked me which oil I wanted, he used some technical terms I didn’t know. I asked him to explain my choices then he showed me the type of oil and prices on screen. That was helpful.
Again not friendly but i was satisfied with the service. Over all positive experience.

Dear Bre C.
I understand you trying to do the best you can! But in my case you didn’t!
When I came in, there was two cars in front of me, then a Fiat came in after me and 3 of your guys were under the hood of what it looked to me it was a 2015 Fiat to try and figure out how to change the oil while I was waiting and waiting and waiting and my car was left untouched for 30 minutes then I got frustrated. When I made a point to the cashier she went outside and told these 3 guys for someone to work on my car.
Not to mention that you told me its $ 43 to change my oil then you charged me $ 56…
It’s like your first day in business and you don’t know how many quarts of oil 2007 Volkswagen Jetta takes. When I paid the clerk she tells me ohh I’m sorry but your engine took additional quart of oil. How would you excuse your self now???
You guys are a scam!

I really like the convenience and fast service that Jiffy Lube offers for my regular oil change, which has not been a problem for years. The only problem is that lately this Jiffy has not been very reliable. It was early 2014 or so when they did not properly put on my oil cap after an oil change, so I didn’t know I was leaking oil while driving. My car just shut down on me on the freeway that same day. I found out it resulted in my car engine being damaged! I reached out to Jiffy Lube that next day after I found out what the problem was but they just told me to tow the car back to them, all they did was another free oil change and that time put the oil cap on right. Sure it started up and drove fine at that moment, but unfortunately the damage was already done, as my car kept breaking down several times in a few week period after that — a car that was strong and NEVER HAD A PROBLEM before. The car was practically un-​drivable since it was constantly breaking down. I took the car to LXS and Servco Lexus to get a diagnostic but they both confirmed it was due to that incident. There was no way to fix it. Thanks Jiffy Lube!
For this I was hesitant to go back with my next car, but stupid me thought I could ignore this and rely on their many years of good oil changes they have done for me. Anyone could have a bad day and make a mistake, right? WRONG. The next two times they forgot to put the air filter back in correctly, both times all my lights on my dashboard lit up. Brought the car to LXS and they were able to put the filter back in right, and voila! Lights on the dashboard turned off and back to normal.
Now I am too afraid to go back to Jiffy Lube. My only thing I would like to say to Jiffy is to get better trained employees because this carelessness is unacceptable.

8÷29÷15 Update — Just wanted to update my review for Jiffy Lube. After my review Jiffy Lube did reach out to me and asked me to email my contact info so I did and after a week of no response from them my 1 star review still stands. FWIW, Jiffy Lube is convenient but you sure pay for the convenience. Will I come back? Maybe. In the meantime, I did find someplace else that did my safety check quickly without any appointments so I think I’ll be giving them my business from now on. After posting this review another friend this week just gushed on how quick her safety check was done at the Jiffy Lube at Pearl City. So as always YMMV.
I’ve always come to Jiffy Lube to get my safety check. Last year they changed their policy where you have to make an appointment so this year I did. Now they call saying they have to cancel my appointment. Asked if I could reschedule but said no. It’s late in the month and I have to scramble now. Very disappointed. Time to do my safety checks elsewhere.

This place is just way to expensive, cost me 90 plus dollars to get my car s oils changed.
they say they doing all kinds of other stuff to the car wish I could just get my oil and free changed without all fringes like vacuum top off fluids tire pressure etc etc NOTHING JIFFY ABOUT THE SERVICE, I JUST WANT MY OIL CHANGED!!!
I would go else where but can only do my oil change in early mornings so this place suits that need. wish Goodyear would open earlier.

I have to say that I had the BEST experience changing my oil the other week here at this location. It was my first time coming here, I usually go to another place to change my oil which is closer to my work, but because I had time to kill on a Saturday afternoon I decided to get it done here.
I pulled up maybe 45 minutes before they closed and thankfully there were hardly any cars being worked on. The nice gentleman assisted me with the initial paperwork and even helped throw away some of my trash that I had in my hand.
I went to Longs across the street to shop while my oil was being changed and got a phone call that my car was ready within 20 minutes. I headed back to Jiffy Lube and paid for the service and the nice girl behind the counter took the initiative to hold open the door for me as I was walking out because I was pushing my son in his stroller. That was completely unnecessary but it was such a nice gesture and I appreciated it a lot.
My car was vacuumed, the windows were washed and my oil was changed all within 20 minutes and with exceptional service.
If I ever need to get an oil change again and I’m in the area, I will definitely come back!

SCAM! SCAM!!! SCAM!!!SCAM!!!SCAM!!!
BEWARE OF THIS PLACE!!!
Look up car maintenance scam investigations on YouTube and that is what will happen if you come to this location. Dropped the car here for an oil change and told the mechanic not to do anything else unless it was absolutely necessary. Walked over to snow factory for some delicious desserts and got a phone call from jiffylube in approximately 10 minutes saying that my car was ready to be picked up!
In 10 minutes, they were able to change oil, change oil filter, vacuum the car, wash the exterior, do a tire rotation, replace the cabin air filter, replace the oil drain plug gasket, enter all this information into a computer system and print it out!!! Either they have Clark Kent doing the service or they scammed us and charged us for services that were not performed. I may not be a expert in car mechanics but 10 mins is not enough to accomplish what our receipt said was done.
It was 10 legit minutes. No exaggeration, no bs, and I’m not rounding it down from 30 mins or anything like that. In really, 10 minutes, the car was ready to be picked up. As mentioned by Krysten in another review, this place really is out to get you. Really? $ 84.99 for an oil change? Our total bill was $ 174 for ten mins worth of service. If you are gonna claim to have vacuumed the car, at least pick up the leaves on the floor mat.
Attached is the receipt.

I am a stereotypical young woman in the sense that I know nothing about cars. I trusted jiffy lube to service my car and not take advantage of the fact that I’m a girl and pretty ignorant and naïve about my car. I chose to go to jiffy lube because it’s conveniently located and you don’t have to make an appointment.
Albert met me at my car and I explained I needed an oil change. He looked at my engine and told me what kind of oil I «needed because my car only takes this particular synthetic blahdiblah oil». I have a corolla… but you’re the expert, not me. He quoted me $ 86 for the oil change and since I’ve never paid for an oil change (my dad or my brother, who coincidentally happens to be studying petroleum engineering, usually does it for me. Albert also tried to sell me a fuel injection check service something or other, but since I wasn’t really expecting to pay almost $ 90 for an oil change, I declined.
While I was waiting in the little waiting room, another mechanic came in and told me my filters needed to be replaced. Awesome. I replaced one. It was $ 20. I ended up spending over $ 100. My dad later asked me if I bought a Porsche without him knowing because $ 90 is an inappropriate amount for an oil change for my corolla. He also asked if the mechanics game me my dirty filter. Nope! Apparently it’s pretty standard to give customers the dirty filters so they know it was replaced with a new one and not just put back in the car.
I’ve lost all my trust in jiffy lube and won’t come back. Why’d ya gotta take advantage of me like that? Rude.