Infiniti of Honolulu

Vehicles are way over priced and they are not willing to negotiate for fair purchasing prices to make a sale. The only reason I didn’t go one star is due to the fact that Alan and Jerry did seem to put in some effort in getting my business. I was looking at purchasing the 2013 G37 coupe they had on the lot but they wouldn’t go lower then 29,997 which is at least 2 – 5 grand above fair purchasing price any where you look Edmunds, true car, KBB where ever. I even went as far as looking at big cities in various other states to see what they were asking where I found most dealerships were asking at least 4 grand less with the same if not lower miles with the same feature car fax etc. so long story short if you buy a vehicle here expect to go under in the car before you even leave the lot due to there extremely over priced cars and the lack of negotiation skills these employees have. Go some where else you will be happier with your purchase if you do.

Dependable dealership with great customer service! Infiniti offers a wide selection of both new & used cars. Their sales associates are friendly and courteous. Definitely would recommend checking them out for buying a car!

I was super impressed with Infiniti of Honolulu. The sales guys are prompt and courteous and they were always upfront and honest. I didn’t receive that kind of service at other dealerships. I also hear their service department is the best. I will likely return to buy a car there when I’m finally ready.

We walked into the dealer and no one greeted us. We checked out the cars in the floor and still no one greeted us. We were really interested in the QX80 but we will take our business elsewhere due to our initial first impression.

We bought our Infiniti from the advice of a friend who has worked for years in the car business. Different brands, companies you get the picture. He’s a true professional in his industry and he has never tried to sell us on anything but the truth of his experiences in the business.
Fast forward many years and, my family was in the market for a new SUV and we were looking at all the other typical cars that Ford, Toyota and Honda had to offer, thinking that was the route to go. Long story short, our friend called us about a great deal on a Certified Pre-​Owned Infiniti JX35 (now called QX60) at Infiniti of Honolulu. This car was basically brand new– only 2 years old with hardly any miles on it and because it was a Certified Infiniti, it came with the most amazing warranty that blew all the other dealerships warranties away (free gas, free roadside assistance, loaner vehicles, payment of trip interruption and it just goes on!). For the cost of a basic Ford Explorer, we got a bells and whistles luxury SUV and a solid warranty that again, when comparing other dealerships, I just didn’t see it add up! Anyways, the experience we had from start to finish was fast, friendly and honest. I highly recommend this dealership. If you go, please see Nashua Solidum and Daniel Morisato, they we’re great, easy to work with and no pressure!
Pros:
–Besides the smoking’ hot warranty, we love our new Inifiniti! It’s pretty cool to have a unique car on the road. I noticed Oahu is heavy on Lexus and Hondas, so it’s nice to be «different» from all the aunties and uncles… and the vehicle drives awesome. It doesn’t «shift» it just goes…=)
–The service; very friendly and accommodating but we’ll have to see how it goes with the service department when we schedule our first maintenance!
–They let us drive the car for a week before we bought one so we could see if it truly fit our lifestyle (garage, car seats, gear etc.). That was REALLY great because not only could we see if it worked for us, but then the Inifiniti staff could also better help us find what did work… be it an Inifiniti or not!
–We were not at the dealership for hours upon hours. Knowing we had little kids with us, they were very accommodating to our time and even tried to get as much paperwork prepared for us ahead of time so we weren’t waiting around.
–Free pastries and Keaurig beverages while you wait.
–Spacious lobby/​waiting area.
Cons:
–This may sound small but it’s NOT. They have NO diaper changing stations in their bathrooms, male or female. I have a 5 month old and besides it just being hum-​bug finding any old place to change a diaper, it’s just not sanitary to have people changing diapers in any old place around your establishment. Because it was rainy that day, I had to change the diaper in the lobby, on one of the arm chairs. So management should double think this strategy… and I’m not the only one there with a kid, I saw a couple of little ones around the dealership the two times I had to go, and I’ll probably not be the last either…

My family and I absolutely LOVE our Infiniti, and we especially LOVE purchasing and servicing our vehicles from Infiniti of Honolulu. The process is smooth, quick, and we always leave completely satisfied. Unlike other luxury dealerships, they provide loaner vehicles which is definitely a plus when small children are involved. To anyone who is looking for a wonderful experience, I highly recommend visiting Infiniti of Honolulu for your next car. For those who aren’t sure whether you’ll fall in love with an Infiniti, they offer 24 hour test drives and I assure you, it’ll be love at first drive! This was especially helpful when we couldn’t decide between two different models. Thank you Infiniti of Honolulu for continuously raising the bar!

I scheduled an appointment to check out a used vehicle this past Saturday. I met with Richard and someone else (I forgot her name). They were really nice! Although the sticker price was about $ 1500 more than the online price (which they didn’t mention), AND $ 2900 more than the excellent value on KBB. I did feel like I was being ripped off. Although they were very nice and assured me that they serviced the car and what not. There were flaws. They also offered me a high APR. I’ve been to another dealer who gave me ¹⁄₃ of the amount they did, with the same exact credit score. I guess this is how the used car industry is. I ended up buying from somewhere else.

By far one of the best experiences i had at a dealership. I always hate the thought of walking into any dealership due to horrible past experiences with saleman who sell you a car & never come through to help you out after that. Ofcourse my dealership cutter dodge & mazda sold me my 2009 G37 & sent me elsewhere for any issues even after purchasing my 5 star extended warranty. Luckily John Casium was very professional in helping me with my car issues & got the job done quickly. Getting my next car here & only here! Thanks John for such a awesome experience!

Really great customer service, they can really help you get a car. Depend what car are you getting and how much you’re putting down… I am really happy with my car and don’t go to the second hand dealership it’s waste your time, go to Infiniti that is legit
P.s: thank to Richard shaw and Jeff for helping me buy that car that I wanted

This is my fifth dealership experience and by far the best! The staff is so friendly and the salesman Alan was not like your typical rude pushy salesman. He was great and the dealership worked a great deal with me on the car I really wanted! Definitely recommend !! Free coffee and donuts too :)

The service department is incompetent. At best! We have had two service appointments and neither went as planned. They offer online scheduling, but FAIL to check their online scheduling. So, you take time off of work– only to be told that they didn’t look at the schedule! If you want an Infiniti, please consider all that it comes with. I love my car, but I will NEVER buy from them again. Thank your service department for losing a great customer!

All I have to say is to do your research ahead of time or else prepared to be ripped off like I did. I can’t speak for all of salesmen but I’ve financed 2 Infiniti’s and both dealt with Paul (he no longer works there). Although I loved the G and thought I was getting a good deal. I was wrong. Being a girl I was easily taken advantage of. It’s been a good time driving my infiniti’s, however off to a new start with my Lexus hybrid.

Dean was amazing. Once I told him I wanted to see the car in person, but I would be off late he accommodated and still showed it to me, even though they had just closed. The next day I told him I wanted to test drive it and even though he was off he said he would be there. His great customer service and non-​pushy disposition was completely different from any dealer I had been to. Thanks Dean for being a hugeeee help!

What a great day!
It’s not often that you can walk into a car dealership and leave 100% satisfied. I went in to look at and test drive a 2014 Q50. I made an appointment to see Dean Yokoyama first thing in the morning and he was ready for me when I showed up.
First he took me around to see the different packages and colors, then we were off on a test drive. He was very thorough, pointing out all of the features in the car. Taking the time to explain the differences in the packages offered.
When we got back, he spent the time explaining all of the different options from leasing to purchasing and looking at my current car for a trade. Normally, I would try to sell it on my own, to get few extra dollars. However, they gave me a pretty sweet offer and saved me from having to deal with the hassles and wasted time of selling it on my own. Plus, I got credit against the sales tax.
On top of it all, Infiniti was offering 0.9% financing! No bank can beat that, unless it’s free!
Through out my morning, Dean delivered two other Q50’s and had a few other customers come in to see him. This to me was a great sign, that he had many other customers and I was in good hands.
Financing was great! In and out! No high pressure sales of extended warranties and other stuff. Stephanie White was really pleasant and efficient.
All of the folks at Infiniti were really pleasant. Alan, another sales guy, spent sometime talking story with my and giving me a few extra pointers on the Q50, because he has one himself. Even Jim and Jeff the two managers came out to say congratulations! I even got a slice of the staff’s pizza!
Overall, it was a Great experience! I don’t know what happened to some of the earlier Unilocaler’s, Perhaps there may have been a change in sales people or management, but I definitely think this an awesome dealership. I have owned other high end brands (Lexus and Mercedes) in the past and would put King Infiniti up against any of them.

This is a HORRIBLE dealership. We had numerous instances with our old Infiniti where maintenance had no idea what to do! They’re Infiniti!
We decided to trade in our old one for a newer used one. Spoke to Bob Kawakami about a week before we were able to drive the vehicle and move forward. Went back with an appointment. While we were there, we made an offer. We went back and forth and back and forth, even though we distinctly said we wanted to avoid that. Another couple comes in while we’re there, decides they want the car too and the salesmen and management decided to pit us against each other. I’ve never seen anything like it! They even wrote on our offer paperwork «two couples trying to cut a deal on this car.» They came back and said «looks like we just sold this car.» REALLY? Absolutely unethical, unprofessional and downright immoral. The salesman (Bob) was not articulate (you could barely understand what he was saying at times), had no dynamic personality in any way, and just didn’t seem to care about us at all. This was the most horrible experience we’ve had in 24 years aside from Larry Miller Toyota in Phoenix, AZ.
Shame on you Infiniti — your brand is much better than this dealership!
Michelle Trimmell, RA, MBA

Heres an update, everything has been smooth so far recently with this dealership, I brought my G37 in to get the alarm fixed cause it was going off randomly, they fixed it under warranty and also got my transmission re flashed. I really love the fact that they gave me a brand new Q50 to drive as a loaner while they work on my car, it was amazing to drive i think I’ll get one here in the future.
All in all I’m satisfied so far with the service I’m getting here enough to want to stick with this brand for life, especially with the Kings Touch! You can’t beat that!

I can’t say anything about leasing or buying a new infiniti for I have no experience with it BUT do not buy their used car.
Hubby and I stumbled into the dealership and met a guy named wel… Guy. He’s very calm, seems but also came off very nonchalant. like if you want to buy it, buy it. If not, then don’t. Didn’t seem like he was too eager to make money. Well anywho, we told him we were looking for a 2^nd car with a limit of $ 9, 000. He said he had an old lexus that was recently traded in. Blah blah, few weeks later (after the car went through the inspection) he jnvited us back to check it out. Husband liked it a lot so we did go ahead and bought with an UNDERSTANDING THAT THE CAR WAS IN GOOD CONDITION. He went off about how he would never sell us a bad car because he doesn’t want to make the dealership a bad reputation of doing so, and we believed him.
Well, I’m sitting here frustrated and pissed off as hell knowing the fact that we now have to cough up $ 1500 for a new timing belt, water pump and something else I forget the name. Told the mechanics that we JUST bought the car. He’s response? «They didn’t check before they sold it to you?» Apprently not :(
New car. Used car. Leasing a car. Whatever your motive is, you won’t find honesty in this dealership.

Our salesperson was great, tons of patience, I love the vehicles and their service department is awesome.
The problem happened when I traded in my leased G37 and leased a Q50. I traded in the G37 on 11÷21÷13 and the dealer was supposed to pay off the remainder of the lease. Two months later Infiniti financial notifies me that I am almost 60 days late on my payment for the G37 that I no longer have and if payment is not made by the 60 days that it will be reported to the credit bureau. I called the finance manager to find out why the transition wasn’t made on the G37. It’s been over a week and after many unreturned phone calls to the finance manager as well as the general manager, the 60 day deadline has come and gone.
I spoke to Infiniti financial and they are investigating why the dealer never filed the paperwork.
I understand that mistakes are made sometimes but what I cannot tolerate is when managers don’t own up to their mistakes or return phone calls to their customers and try to fix the problem they caused.
Now I have to go through the hassle of making sure Infiniti financial takes the 60 days late payment off of my credit record.
I

Wish they told me a newer version of the G sedan (Q50) was coming out two years after I bought my car bc I would’ve leased my G and bought the Q when it came out; ultimately meaning more business for my salesman and a guaranteed sale of the new car. I asked several times if a new model was coming out soon but they kept telling me no. Oh well.
Pros :
Infiniti always has a loaner car when I take mine to get serviced (Better than Acura that offers a shuttle).
Cons:
Customer service.
Receptionist … needs some work.
I asked the parts guy if an older model rain visor would fit my cars year model and he barely even acknowledged me. Maybe because I wasn’t buying an Infiniti rain visor? Idk the guys at Lexus are way more chill and easy to talk to.
And after my car got serviced from other dealerships (acura, lexus) I always had it cleaned inside and out but a couple times Infiniti left it as is. — not really a big thing but its nice to come back to a clean car.
Overall,
the only excellent customer service I’ve received here was from the service manager. I forgot his name but he listened to all my issues I was having with my car and accommodated me accordingly.
Idk if I would buy another Infiniti when mine is paid off in a couple years. But I don’t think it would be my first choice.

«Piece of cake to get you in, rocket science to get you out.»
If you ever think about leasing your vehicle, with thoughts of changing cars on the regular, try to stay away from Infiniti. Starting from informing you to drop off your vehicle at Nissan in Kalihi, which had nothing to do with the drop off… just a waste of time. Then it took about 2 hours to actual return the car, when the inspection was all done at the residence the morning of.
Not to mention the receptionist has no clue where to direct calls, or direct walk-​ins… And complains to coworkers of how «busy and crazy» she has been for however long answering calls, while there were clientS in the waiting area. I’ve been a receptionist once, and maybe it’s a different scene, but I don’t think it’s anywhere close to being professional…
Really disappointing.