Hawaii Kai Shuttle Koko Head Taxi

We ordered A shuttle for 430 in the morning and Koko Head taxi did a great job. The driver was actually 15 minutes early. Bernie loaded our numerous bags for us and got us there safely and on time.

Do not use this company! We made reservations for a 5:45am pickup a week ahead of time and they did not come to pick us up and forgot about our reservation! We called the company a few times to see what was going on and kept being told someone would call us back. We were traveling to the Mainland with a toddler and ended up having to drive ourselves to the airport and pay for a week’s parking at the airport, defeating the whole purpose of making the shuttle arrangement in the first place. At 6:15am, the driver called back and said the company did not dispatch the information to him and he was in Ala Moana (we were in Hawaii Kai) and didn’t offer any options and just said he wouldn’t be coming. When I called back a week later to complain, the person I spoke with (Alan) said that he worked it out with the driver and this rarely happens– we never received an apology or anything. It’s not the driver you have to work it out with, its the customer! This company came as a recommendation from a friend, but I will never use this shuttle company again and want to let others beware of their poor service and lack of customer service.