A Akamai Cab

I travel to Honolulu for medical trips frequently. I cannot say enough good things about the drivers at Akamai… they always treat me like ohana (family).

That same grumpy ass old man that I think the other Unilocaler is referring to is also the same grumpy ass old man driver.
He actually got pissed cause he couldn’t cut me off, he tried to cut in front of me even though I had the right of way. He assumed I was going to make a left turn since I was in the left lane, which also goes straight by the way. So thought he could speed up and cut in front of me since his lane has parked cars.
So he then has the audacity to pull up next to me, shouting at me like some old man lunatic and sticks his middle finger at me. «Akamai» taxi my ass.
So don’t even think twice about giving this fool a call for a taxi ride.
License plate #DW437

This review is for the person who answered the phone NOT the actual cab driver. The only reason I’m even giving them one star is because the cab driver was nice.
I called to ask for a cab and a guy named Carl answered. I asked him how long it would take for the cab to reach me and he goes «I don’t know we’re busy» and kept giving me attitude and sarcastic, unhelpful answers the entire time! This guy has ZERO customer service skills.
I used their cab service anyway because I had already made the call and was in a rush.
Akamai Cab you should not have a grumpy man with horrible customer service skills answering your phones. Find someone who actually values their customers and who doesn’t talk to them like trash. We’re the customers who are giving our hard earned money to you so that you can have a job!
I support local but I will never use Akamai cab again due to this horrible experience. I’d rather walk.
Carl (or at least that’s what he said his name was) should reconsider his career options. Customer service is not your cup of tea.

My boyfriend and I chose this cab company simply because it was in one of the tourist coupon books found on the streets.
We got a flat rate coupon of $ 25 from Waikiki to the airport. I know that a lot of other services feature this special price (Waikiki to airport flat $ 25 flat rate) but I can’t testify for those companies.
We called a cab to pick us up from the Courtyard Marriott for 10 AM, we got a confirmation call and the name of our driver. At 9:55 exactly, our driver Stanley pulled up and within half an hour we were at the Honolulu airport. Five stars for prompt arrival, speedy service, and a very friendly cab driver.