GoWireless Verizon Premium Retailer

Grant, you’re the greatest! If not for you I would have hated my new iPhone. Thank you very much for correcting the big mistake that another Verizon location did when setting up my new phone. I believe you went the extra mile. And to think you didn’t even make the initial sale. I’m sold on your excellent customer service and you can be sure all future phone purchases will be made with you. Thank you. A happy customer.

Brandon was the most help I’ve ever had purchasing a new phone. He answered every question I asked in good detail but not too long winded. I feel like he went above and beyond to help me and I will only ever go here for any Verizon needs I have! Thanks again Brandon!

My boyfriend and I got our iPhones here and Grant and Brandon were very helpful. I was able to keep my number from T-​Mobile on Verizon with no problems. They put on my screen protector on for me and were really nice. Highly recommended!

Went to the Verizon shop in the Hawaii Kai Town Center tonight (12÷2÷15) to get info on replacing/​repairing a damaged phone. We were assisted by Grant. He was very helpful and patient with us. We ended up upgrading the damaged phone. Grant stayed overtime to help us set up the new phone, showed us the new features of the phone, and told us how to contact him should we need additional help. Grant went above and beyond to assist us. Highly recommend you see Grant if you’re looking to upgrade or replace your phone.

I went there and was greeted by a nice customer service rep. I just wanted to pay my cell bill in cash. He replied there is going to be a $ 3 charge for cash but free if paid by credit card. Never heard of anything so stupid. I though cash would be preferred since credit card companies charge merchant a fee. I just paid cash and left. But beware not to use cash.

Ever since Steve left the Hawaii Kai location, service at that store is a zero star. A few months ago I called the store before their hours of operation and left a message on the message recorder to have someone contact me. After two hours (during operations) no one contact me. I drove to the store that is 3 miles away from my home. I observed the rep Amelia was literally just staring out into the parking lot. My car was parked directly in front of the store entrance. I asked Amelia why she hadn’t returned my call, she replied she was very busy. She did not ask me for my name which makes me feel that she didn’t know that I was the person that had called and left a message. Throughout the day, she did not call me. I contacted Steve at the Kailua store and he said that he would contact her supervisor.
Lo and behold, it happened again on Friday (yesterday). I called at 10:23 a.m. and left a message on the recorder for someone to contact me. You guessed it, no one did. I called back at 6:56 p.m. and to my surprise, Amelia answered the phone. I asked her why wasn’t my call returned, she bluntly stated that «she was very busy»!!
Who needs that kind of response and lack of concern to a customers needs.
My son bought a phone from her at the store and she was of no help in setting up the phone. She told him to contact Verizon for assistance.

Went there to pay my cell phone bill from Verizon. I wanted to pay for it by cash but the rep said there’s a three dollar fee for cash. What kind of business charges extra for pay cash? Never heard of anything so stupid.

I’m here on second iPhone 6 delivery day after launch and there is ONE person working! Been waiting 3 hrs to pay and pick up my 6+. I’ve lost count of how many people have entered the store, waited a few minutes and left. Yikes! Definitely NOT the way I would run my indirect Verizon business!

Thank you for your excellent customer service Hawaii Kai location! Stephan helped me sign up for new service. I signed up for 3 lines, and traded in my old tmobil phones for a discount. Stephan helped me with follow up questions, which I had many, answered my calls and emails immediately. The store is very convenient and clean.

DO NOT GO THERE, DO NOT BUY THEIR INSURANCE IT’S A COMPLETE RIP OFF!
Like another reviewer said they are not Verizon and when you have a problem you cannot get help from the true Verizon store. They sold me an insurance with a company called «Protect Cell». These people are thieves! Protect Cell made me pay what they call an «administrative fee» of $ 125 to replace my dysfunctional Galaxy note (I didn’t break it, the phone is disfunctional but it’s over 1 year old). With insurance a true Verizon store would replace it for nothing.
Also, under this extremely expensive insurance I was told they would buy my phone back when I was eligible for a new one. Now they are telling me the offer is void because it broke!

If you are a Verizon customer, save yourself the hassle and don’t even give this place your business. This is an authorized Verizon dealer, but not an actual Verizon-​company STORE and their shady sales-​people completely and blatantly lied about my phone-​upgrades and change of contracts. I was eligible to finally receive my $ 100 phone upgrade credit and was so excited to get my new iPhone. The sales-​girl made up a story about how my new plan wouldn’t activated until I got my phone (in about a week) and also how my credit of $ 100 would be applied to on my first bill. The first bill comes in, and NO credit and an actual data overage because the plan that was «supposed» to go into effect never did. My old plan had unlimited data, and according to the liar, once I activated my NEW phone, the data plan would change to the new one.
Second sales-​person who lied about answering any billing questions said it might take awhile for the credit to be applied to the actual bill. He couldn’t see the bill, though, citing we’d have to call Verizon directly.
Call Verizon and they stated I was ineligible for the upgrade discount because I didn’t purchase it through Verizon directly. These sales-​people are only in it to make their sales, at the expense of the customer. They are liars and have horrible customer service. This place is awful.
DISLIKE!

Take your business elsewhere! I recently stopped by (Saturday ¹¹⁄₁₀ at 1130am) to either order the iPhone 5 or buy the Galaxy 3. When I walked in, several customers were standing around, waiting to be helped by the two women working. Despite the flow of business, both sales associates seemed to move in slow motion and give no indication that they intended to help. I watched as several other guests became annoyed and left without being helped until there was one couple being helped and me there waiting after them. I overheard the couple who were being serviced complaining that no one had contacted them when the phone they ordered and prepaid for arrived in store. The two sales women laughed this off as if it was just a silly mistake that happens all the time. While the women helping this couple worked at snail pace, the other associate giggled on a phone call for over ten minutes about hitting the beach on her break and the weather, while I and another woman who arrived after me stood waiting to be helped. While the other woman became impatient and tried to interrupt the sales associate’s phone call, I watched as she rolled her eyes and eventually ended her call only to service the woman who had arrived after me (which was obvious to both associates). I walked out without being acknowledged in the 20 minutes I waited in the small location and will now be heading to Kailua’s location to make my purchase. Don’t waste your time on a location that cares nothing for customer service. Save yourself the hassle and try Kahala or Kailua.

I came here to try to fix my mom’s Verizon Droid X phone that kept rebooting every few seconds. There is only one worker, and when i arrived he was helping someone else. He greeted me and told me he’d be with me shortly. I said no problem and checked out all the new phones while i waited. After about 10 minutes he was able to assist me. I told him what was wrong with the phone and after several attempts (20mins), he was unable to fix it. so he gave me a number to call to get it swapped out — its still under warranty. I appreciated his time and follow through even though he knew he was not going to make sale off of me. That’s good customer service.

This store is under new management and the service I received while upgrading my phone to the Incredible 2 is extraordinary!!! The new employees were eager to help me with all my questions, and believe me I had a thousand since this was my first smartphone! My friend actually purchased a phone from bud when he worked at the store and he was right the store definitely needed a change. Well it got it! I got a better deal than I would have at any other store and some free stuff thrown in!!!

Oof. The employee’s know-​it-​all attitude got in the way of him doing his job well. His refusal to acknowledge that he might not know something was pretty frustrating.
I was in here with a friend who was trying to solve two problems, both of which I was able to look up for him on my iPhone before the employee could give him an OFFICIAL answer. Oh and BTW, some of the information that he gave my friend previous to my official answer? He completely made up!
I’m a firm believer in being able to say, «I don’t know, let’s find out!» You have computers connected to the internet, and google IS your friend.
Staff needs to check their ego at the door and come to work willing to help people.