First Hawaiian Bank

They won’t honor my Durable Power of Attorney and they are trying to take over my moms Trust even though her Trust has been amended and restated. See pics I posted of the Receipt of the Hardcopy Durable Power of Attorney. Astounding illegal, unethical practices. If you’re an attorney who litigates on non-​compliance,
bank fraud or elder abuse, hit me up. Never make FHB a Successor Trustee.

I seriously passed by this FHB a zillion times… and only now I noticed it because I used the Unilocal app to tell me the closest FHB branch and it led me here. It was perfect because the Kahala branch was a bit of a stretch and so was the Kapahulu one. This location worked for me at that moment. The tellers were really nice. They had that local aloha feel. The feeling you know they enjoy their job. I’m glad the app helped me find this location!

This FHB is very convenient for me. Usually no long lines to wait in, also very friendly customer service.
The only thing I dont like is the parking. Most times its hard to find parking and its a very busy area with lots of food places which isnt a bad thing but the parking can suck sometimes.

My neighborhood bank. Closer to my house than Kahala Mall’s branch. Most of my transactions here are through the ATM, but I straggle along inside to make some in-​person transactions from time to time. The tellers are friendly, so that’s a plus. I found some people at other non-​FHB branches that talk nice to you, but have a scowl on their faces. Usually after lunch hour, when they know the end of the work day is near and they just want to get out of there and on their way home.
My home branch is technically Kahala, but I consider this one home too. No bad experiences here, just a great bank to have my $$ in. I had to cancel my Hawaiian Airlines Visa CC here, since I don’t use the card anymore, and I had a few mainland airline CC’s anyways. The person who helped me made it a seemless process, with just a document to sign off closing the account. Awesome!

This is my neighborhood bank. The service has always been good and the lines are short, but the inside of the bank is quite dreary.
Parking in the neighborhood can be tight; I usually park in the muncipal lot behind BC Burrito rather than the lot directly behind the bank.

My husband and I go here either to put some funds in my account, which I don’t really use except for small purchases, or to do his business banking for work. My husband used to come here like every other day at least to do his banking for work. Now he has an errand boy at his whim so he doesn’t need to. However, both him and I talk about how no one at FHB even acknowledges you exist. They are pretty much drones and don’t care about you in the least. Granted I opened my account at Manoa but I really don’t remember anything about my new accounts person there.
So on occasion, he’s had to do his boss’s deposit or mine. Even though he’s been going there for four years, they don’t even know his name and they take forever even if he hangs out in the business banking line. They’ve called him my name or his boss’s name sometimes… not even bothering to ask what his was. I think he said one girl did and she was the only one who knew his name. But seriously, they don’t even look up when you are at the teller window and they don’t even ask you if you want your balance. For the longest time (they finally changed it), they had your ENTIRE account number on your receipt. Talk about scary situation if your receipt ever got lost. IDENTITY THEFT.
Anyway, all in all, a bad experience 99% of the time… my HS classmate works here… she’s the only reason I’d give two stars. Otherwise I’d be more than happy to give only one.