Aloha Pacific Federal Credit Union

When I moved to the islands three yrs ago, I decided to quit Bank of America and join a local credit union. After a lot of searching and reading reviews I chose APFCU. Since being with APFCU I have had about ⁵⁰⁄₅₀ good to bad experiences here. I really like Kristoria’s service. She’s always friendly and helpful, and that’s what reminded me to do this review today. Hats off to her!
Positives: Tellers are friendly and attempt to be helpful, atmosphere is nice, it is clean…
Negatives: Service is slow. Like, really slow… especially on Friday, pretty much all day. I’ve waited for 30min to make a deposit here on a Friday. They need more tellers working behind the scenes in order to move lines faster. Speaking of deposits, it is a serious failure if the system that the ATM doesn’t accept cash deposits. Wth? It is very inconvenient and has been the reason for most of my line waiting. It would be awesome if APFCU could do something to fix it. When I inquired inside, I was told that they used to accept bills, but they were messing deposits up/​not counting right. I get that, but if that’s the case you need to upgrade, not downgrade. The parking lot is a joke, very small and difficult to get into/​out of. Online services are basic, no deposits via phone. Basically the «perks» I assumed I would get for banking locally don’t exist. It’s a bummer, but not crucial to keep my service.
Bottom line, I wouldn’t recommend them to a friend, but would suggest they go with one of the local banks with better service/​services. This place is mediocre at best, but not bad enough to switch once you’ve joined.

Parking is limited. That strange teller system needs more instructions for new customers. They sell cheap movie tickets… but only if you are a member. They are my shared branch. The teller was friendly and helpful. I wish we had a window system at work.

Awesome Experience!!! I was recommended to Aloha Pacific Federal Credit Union by the good folks at Sweep Strategies! I wanted to open an account but found myself short on time, not to worry!!! Tanny Waters got my account opened quickly and easily!!! I would highly recommend Aloha Pacific Federal Credit Union!!!

I first started coming to Aloha Pacific as part of the shared branching because it was closer for me and the later hours. Then I started to see what they offer their members i later joined the family. I also like it to because they have a branch on the 9^th island or las vegas! To easy to get more cash without any fees.
I am sad to hear that as of 4÷30÷14 the hawaii kai branch will be closing it’s doors for good.

I went in today for the first time but it was a shared branch of my usual bank. Very friendly receptionist she showed me what to do at the automated tellers machine! Will be back, very easy and just down the street from my home! Love the location!

I went to the ATM at this location because they’re a shared branch with First Entertainment Credit Union to withdraw cash and I freaked out when the ATM only dispensed $ 20 out of the $ 300 I requested because the machine malfunctioned. I walked in and the ladies working were so friendly and helpful. They helped call the help center and my credit union to assist.
After getting everything situation, I proceeded to the tellers and wow it’s crazy here, all the tellers are monitors lol! Was my first time ever seeing this. There’s a telephone/​video for you to communicate with a teller and a slot for you to transfer any documents between you too. Kinda cool!

5+ stars. Excellent service, staff very friendly and helpful. Had a problem with logon to their computer system and access to my statements after post office stopped forwarding mail. Teller alerted me to the post office problem and manager Shanese helped set up logon and made sure everything was working properly. Good hours, open late and on Saturday. Close to freeway offramp and onramp minimizes drive times. Everything you’d want in a credit union.

My go to branch of APFCU. Although I love this credit union, most of the locations aren’t good for me because I live near Punahou. This is my go to branch because they’re located near an off ramp and on ramp from the highway.
Pros — The staff is really nice! I’m not sure what her name is, but this one younger Japanese girl always treats me great! Customer service can make or break a spot and this place provides excellent customer service.
Cons — Parking is tight and limited. I’ve never seen this place packed though. The area can get congested because a lot of people are in the area to eat at one of the many restaurants near by and to do yoga.
The Hours are great too btw!
M-​F — 9:30 to 6:30
Sat — 9:30 to 2:30
Sun — Closed
Would I go back? Yes
Would I recommend it to anyone else? Yes

The best thing about this branch is most definitely the fact that they’re OPEN TIL 6:30 PM during the week! Pretty much unheard of for a bank.
I’ve never had to wait very long, and the tellers are friendly. Parking is available right near the entrance.
Grab a complimentary cup of coffee or hot chocolate, and your visit is complete! :)

Although I do not have an account with them, they are a credit union shared branch. I go here a lot because it’s the closest to my job, and they have later hours than my credit union.
Hours:
Open M-​F 9:30 to 6:30
Sat 9:30 to 2:30, closed holidays
Staff is friendly, and may be to strange to those of you that haven’t had a telephone/​video teller before. I was a little confused the first time I came here, but they will happily assist you. I see that they have a Keurig, but I feel bad about using it.
The bank is small, and the parking lot is small, but everyone is usually in
and out.

This location is most convenient to my job but as with other Kaimuki businesses, parking is a bit sparse although they do have about 6 spaces in their lot. Like all other branches they have the awesome amenities like Keurig (although their selection is limited to just decaf and a regular… I did score butter toffee flavor today though!), coin change machine and the tellers-​through video screen. Beware, this branch is frrrreeeezing cold! Wear your jacket inside!