Dooney & Bourke

Negative stars if possible. I love the color white. Mom is always against the color. But do I listen. So I got a bag from here. Well it turned yellow. And I have lots of white bags. I store them, keep them nice and clean. But this bag turned yellow. Apparently I’m not the only one. I looked online and many of the same bags turned yellow. I think they were willing to refund half the money or something. Forget that. You had my information, you could have contacted me to let me know about my bag that was stored in the closet that I probably used twice.
Thanks for nothing.
Other than that. This store has some great sales during the Christmas season which lured me in and I got suckered for this bag.
Happy shopping!!! :)

I love purses.
I walk into this store every time I go to Ala Moana.
I love rewards and free stuff (who doesn’t)
I sign up for all the «vip» or email «stuff» to get offers and coupons.
Knowing this, I will move on to my review.
Went early in the AM on a Saturday to my first VIP event at D&B. Now, I did take the time to RSVP so they had my name on their «list» and was going for the intention of having snacks and getting my «free gift» if you bring the invite. I really didn’t expect anything cause I know how crazy people are and there was a limited number of free gift — which turned out to be a gift card for future purchases. With the VIP event, all purchases that day were 25% off but of course, knowing that I can’t buy everything I want, I really intended on «just looking»
When I got there a little after 10AM I expected a line out the door (which there was) but I also didn’t expect to only have 15 people ahead of me outside to get into the store. I was expecting like at least 30+. To my happy surprise, I was still early enough to get the free gift card, and also entered to win a drawing for a $ 300 gift card (the monthly drawing) and another for a D&B wristlet. Now that it’s been almost 3 weeks I’m sure that I didn’t get my name drawn but whatever, was still cool.
I made some friends of other purse lovers, helped a lady decide on a bag, found some awesome items that I will not mention cause they will be christmas presents, drank cider, ate cookies, looked at everything… I also ended up purchasing a canvas tote. I’m also a big fan of tote bags that I can use for work, groceries, beach, whatever.
The store was busy, actually quite packed but there was someone at the door greeting and letting us in, someone checking the list and giving the gifts, 2 people at the ONE register (now that is something I will touch on later), and I saw about 3 other sales people getting customers items, checking for things in other colors/​styles, refilling the snacks and still doing it with a smile on their faces. Surprisingly the shelves were still nice, bags were not thrown around… it was very neat and orderly, especially knowing how crazy some people get when shopping. It was such a relief to know you didn’t have to fight with anyone for a item although you did want to hang onto something once you found it.
Now, for a large event/​sale like this, to only have one cash register was a little crazy. I’m sure there would have been space to make a remote c/​o location or a process to help expedite the check out. Granted both ladies were nice, carefully folding items and wrapping them in the drawstring bags, answering questions, grabbing last minute items… but really, ONE register? Maybe not have more than that on normal days but it would have definitely helped the line move along. I think I was in the line for about 45mins to an hour… at least.
All in all, I enjoy the products, the quality of the purses and other items. Service was great and everyone was super friendly. Definitely will go back… like I said — I walk in at least once every time I go to Ala Moana. Just for fun.

Awful. RUDE. CONDESCENDING! I received a purse as a gift from my aunt. Since it wasn’t my style, I brought it to the store to exchange. Rather than provide service and assist me with the exchange which I would expect of a high end retail store, they said without a receipt they couldn’t even exchange it. The bag had all its tags & still they stated they couldn’t look it up to see if it was actually purchased. Then implying that either me or my Aunt may have stolen it?! They give me a phone number & tell me to call it, not even doing it themselves, and state that I can send it for trade in for half the value and that I have to pay for shipping as well as a $ 7.50 fee for trading it in. What a load of crap! If this is the type of service a luxury brand thinks they can get away with then I’d say in this economy, good bye Dooney & Bourke. I won’t ever buy your products and I will be sure to let everyone else know how poorly you treat your customers.

maybe it depends on what SA are there but I have been in that store at least half a dozen times and noone EVER said hello to me or asked if I needed help. Sometime last year I was looking to buy one of their handbags and had to ask one of the young female SAs for help. The only thing she did is handed handbags back and forth, with sullen look on her face. No talking, no offering any suggestions or advice (as I was considering between two different sizes, I would have welcomed her input but that didn’t happen). I seriously don’t get it-​I am not from Hawaii and I have never encountered such sullen, disinterested, unknowledgeable SAs on the mainland. EVER. I worked in retail for number of years so I know how it goes and clearly employee training in lot of luxury retailers stinks and they need to do something about it ASAP. Dooney, if you are reading this, if this was one of my employees I would have told her to shape up or ship out and if she didn’t want her job, the door is THAT way

Ok PEEPS this is not going to be a good review!!! I gave this a TWO star which I should have given a ONE but I am NICE :)
I walked in the store and no one greeted me or asked if I needed help!!! WTF??? Oh, HE** to the NO!!! I walked the whole store looking. looking, touching. I was like, do I look BROKE? Needless to say I had my GUCCI bag maybe they thought I was a trader LOL!!! well I walked back and forth a couple times and nothing. Needless to say, the service was BAD and that is the cleanest word I could use. But the Wahiawa girl came out when I was leaving which I feel bad for saying, but OH WELL. as I was leaving I said, I guess they think I don’t have money to spend in this STARTER I wannna have nice bag store!!! I guess I have to take my business elsewhere!!! I know, that was not too bad of a thing to say. LOL!
I went to LOUIS VUITTON and bought a bag and walked back to Dooney and said, poor children… You could have made some money off of me!!! BWAHAHAHAHAHA!!! well, minus the BWAHAHAHAHAHA!!!

great customer service — I went in there & just said «I’m looking for a wallet» & this lady showed me all the wallets in the different colors & styles! then after my purchase, FREE CHOCOLATE! :) mmm… plus the line isn’t expensive but still good quality

Sure I am a fan of the brand and do have several D & B’ s in my purse collection, but the store is just alright. It’s pretty small– long & narrow. The setup is ok– some purses are on display racks, others are in cases (guessing the higher the price), like in the department stores. The sales people are nice and friendly. The markdowns, if any, are in the very back of the store. Whenever I looked, the prices weren’t that impressive, but then again, it was the alto collection (the highest price fine leather line). The store is usually empty (ok, maybe another customer) whenever we’re there. Sometimes I just like to look at the styles and colors; sometimes the availability is different in other areas. I browse whenever we’re at Macy’s or Dillard’s– it’s a habit that I cannot break. Yes, it is confirmed I am a designer bag enthusiast (‘addict’ just seems a little extreme).

Oh the thrill of Dooney & Bourke! I am truly a designer purse junkie, so I LOVE these types of stores!
I fell in love with this store when I was in high school and the ‘it” bags came out! You know, the multi-​colored treated cotton bags that had the heart accents? Anyway, I couldn’t afford a Murakami Louis Vuitton, so this was the next best thing!
I purchased this bag in early 2000 and only used it once. I wore it with a black top and some of the fabric coloring rubbed off on the bag! I was appalled and thought I was doomed. Well after about a year (don’t ask me why I waited that long), I decided to bring it into the store to see if I could do anything about it. They were SO nice and said they would replace it for me at no additional cost! They noticed how new it was despite the marking, and I brought my receipt as well.
For excellent customer service, and wonderful product, you MUST shop here!
Two thumbs up: Dooney!