AT&T

AT & T is so messed up!!! When they suspect that you are going to drop your plan and you request for your unlock code so you can switch carriers, they give you the worst «runaround» ever! This company are a bunch of crooks! I’ve been paying almost $ 300 a month and at mobile will save me over $ 100 for the same benefits. I suggest everyone to look at your options because AT&T sucks!!! Customer service on the phone lines suck as they make that also so hard to contact!

Jonathan Laylo was extremely helpful while discussing my concerns, regarding my account over the phone. Not only did he provide a solution, but he offered several options, allowing me to choose which was the best fit for me and my current situation. His customer service skills are impeccable and he exemplifies everything an ATT retail sales consultant should (product knowledge, patience, attentiveness, etc). Jonathan provided an overall positive experience and I highly recommend you seek his assistance for any questions or concerns. He demonstrates an eagerness to help and will do whatever he can to satisfy a customers needs.

So yesturday I was shopping around for a simple prepaid phone plan, cheap phone, unlimited talk & text, cheap service & a number with repedative numbers.
Mobi was our first stop because thats the line my other half already has but with the horrible customer service we recieved? I really didnt want to invest anymore time, let alone money into the place.
So I called around… AT&T & Verizon are the only places willing to work with me as far as the repedative number is concerned BUT AT&Ts phone was cheaper then Verizon so I decided to come in & open an account.
As soon as we walked thru the door, a rep was quick to ask us what we were here for today. He was extremely patient, helpful, fast, personable & professional. We took a look at the prepaid phones they had, made our selection, sat at a table & waited for him to put our info in on the iPad. It was super covientant & we didnt even have to wait in a line. So after putting in our info, we were able to take a look at the generated numbers that we were able to look over & choose which one suited our needs. He turned the phone on, did a test run & thats all she wrote. I was able to ask all the questions & concerns that I had & he answered them confidently.
It was a successful visit with amazing customer service. THANK YOU JUSTIN! & the AT&T crew at this location. YOU WERE GREAT!

Shitty customer service and shitty reception. Hidden fees that come out of nowhere. Oh and if you terminate, make sure you TERMINATE, or else they keep on tacking on those payments. I’d rather go to another AT&T store than this one.

So much better than the AT&T Ala Moana, this branch staff are so helpful specially the managers. I was able to changed my plan from Android tablet to iPad mini2 which is so amazing…
I would difinitely go back to this place no more AT&T Ala Moana for me!

They suck on customer service!!! They will never give you discount no matter which sale’s you choose or you are sign too. Tump down.

Went in to check on possible upgrade or how to fix my phone.
Made an appointment on the app and they took me in as soon as I got there.
Unfortunately I was not able to upgrade without paying an outrageous price. I did get a chance to check my bill and make changes so I can save a bit more money which helps in the long run.
Daniel was the associate that helped me and was straight forward and helpful. He wasn’t trying to get me to get something I didn’t need. Great customer service from him.

My family and I always go to this AT&T for all of our phone needs. Even though there is usually a queue of customers waiting, this just shows that people are willing to wait to get serviced and helped! And the wait is usually not very long at all, maybe like 15 – 20 minutes max.
We’ve been long time customers of AT&T and the staff here is helpful and friendly. They helped me pre order the iPhone 6s and I received it within days! I also was able to get an iPad Air for $ 99 because I upgraded my phone. Let’s just say it felt like Christmas to me! I was also able to get some money back for turning in my old iPhone to be applied towards the bill. I haven’t been to many other AT&T store locations, but this one is my favorite.

The guys here are great! They gave us snacks and water as we waited and everyone was so professional. The managers here are top notch and truly want to help you any way they can. It’s so nice to go to this kind of service. I highly recommend this location!

Love love love this AT&T location!!! This is the AT&T location that I frequent the most. Came here with my FOB mom on a Monday night at 7PM and the store was nice and empty. Her iPhone 4 has been acting up and we were looking to upgrade her phone. Cierra gladly assisted us. I’ve been confused about the AT&T Next program for awhile, and Cierra knowledgably broke down the pros and cons with me. She was so patient while she waited for me to translate all the info to my mom in Chinese. She also suggested some promotions from Mother’s Day that were pretty enticing. Since we were on the fence about which phone to pick for my mom, Cierra inquired about my mom’s old phone and what was wrong with it. After a few minutes of messing around with my mom’s phone, she fixed the problem!!! (phone just required a hard reset, which I never tried –_​_​_​_​-​) Cierra kindly gave some tips to my mom about her phone, which I thought was great. Not many workers in customer service would do this knowing that my mom doesn’t speak English well. Cierra was also very understanding when we decided to postpone the phone upgrade. I felt like Cierra was trying to give us the best service at AT&T, as opposed to trying to push us to buy their phones. Will definitely be back to this location when our phone upgrades are needed.
TIPS:
— on weekdays this location is pretty empty
— large parking lot behind the building
— ask about past promotions that they’re still honoring (doesn’t hurt to ask)

I read the previous reviews and I must say that the service really depends on which representative helps you. I’ve gone to this store a few times in the past for myself and to help my good friend with her phone issues and have never had a problem with service.
We went in today for a phone plan issue that my niece had and thankfully the manager/​supervisor Jason helped us (I specifically asked to talk to a manager or supervisor). Jason was professional, patient, explained everything clearly so we could understand and basically gave us excellent service.
Good luck on your next visit there.

I had a great experience with purchasing new phones from ATT at this particular location. Cierra Kinoshita was very nice and had great explanations with everything that I was looking at. I was very happy to have gotten my mother and stepdad new IPhone 6’s and myself a Samsung Note Edge. I have to say I switched from Verizon because of the cost and the coverage lapse in the Alewa Heights area. All in all I will be visiting Cierra for everything I need as far as cell phone. Service was so great that even one of the managers went to the PC store to get the Samsung Edge that I wanted. I also, purchased a Samsung Gear watch because of the features it had, comparing it to my peeble steel as we speak. So far I like it. All in all, great experience.

Yesterday (2−24−15) I visited the store with my coworker. She had her own issue and I had mine. I had been in the store about 4 months ago to inquire about my billing and why my bill was $ 125 plus per month for one iPhone 5 and an iPad. The guy (don’t remember his name) said «oh, you’re on a really old plan (indicating that I was old?) so he promised that things had changed and that if I switched to the new plan my total would decrease to $ 70. After him scribbling on a paper (it literally looked like a child’s artwork) the different options, which were completely illegible, I switched. My bill on the next month was indeed, $ 67.00. That was a no brainer. The next month I needed to upgrade the camera feature on my phone so I went to the Apple Store and bought an iPhone 6+. Apple told me that my bill would have a one-​time charge of $ 40, but when I asked about any other increases, they said no, none. The next month my bill was nearly $ 200.00! I got AT&T on the phone and they said that I was charged $ 40 twice, once for the new phone and once for changing the plan for the iPad… WTH? After much back and forth, she realized my value of being a long-​time customer so she waived $ 40 off the bill. The next month my bill was $ 105.00, which, in the long run, was still less than the original amount of $ 125.00 considering I had upgraded my phone.
In these past two weeks I received 11 text messages from AT&T that I had exceeded my data limit. I thought WTH? I never received these before and «thought» I had an unlimited data plan… which I did on the old plan that the 4-​month ago guy didn’t clarify went away when I switched to his «miracle» plan… Jerk! I am now being charged $ 15. per 1 GB of data and with 5 of these messages stating that they added 1 new GB at $ 15 per pop, that’s an additional $ 75.00 Did I say WTH?
«Kelly» the new guy from yesterday was less than enthusiastic about helping me. Besides him looking at my name on the screen and pacing back and forth for a few minutes before calling me, I think I’d have gotten more help from a gecko on a rock than he offered. I asked him what was using so much data and he looked at the iPad but didn’t specify what specifically was the data hog. He expected me to know… so I looked at the numbers after he added them up and he said «well, that’s half a meg right there». I asked him about the extra charges for the data use and he said he couldn’t access that. I would have to call customer service… WTH? I thought the store people WERE customer service.
When I told him about buying the new iPhone at Apple, he said «if I had bought the phone from AT&T the details about billing would have been explained.» He mentioned something about $ 25. and then $ 40. which made me question that if I bought the phone from him the cost would have been less and he clarified «no, we would have just explained»… I came prepared by printing and bringing the last three statements of 14 pages each. He didn’t even look at them. I think he was just lazy and didn’t want to help. The only thing he did was write 611 down on my paper along with a toll free number… What a waste of gas, ink, paper and time in going to this store.

So does anyone care to tell me why the workers here are always a hit or miss? On some occasions I have had excellent customer service. Other days not so much.
Since I hate my local apple store [which is ala moana – see my apple store review on why I refuse to step foot in there,] I went to AT&T hoping to get my phone upgrade. Because ‘somebody’ cough* threw my phone against the wall in a fit of rage… but that’s a whole other can of worms I don’t want to revisit. Moving on!
Today, I encountered probably the most unanimated character I’ve ever met, let’s call him «I don’t know» because he did NOT introduce himself. He did open the door for me upon entering, which was very gentlemanly of him I’ll give him that. But! The entire experience with him was just drab. He spoke so quietly I could barely hear him… but not wanting to be rude, I just dealt with it.
In addition, he was sporting two double sleeve tattooed arms and a brand spakin’ new shiner on his eye. Yep, I swear. This dude probably got punched in the club last night or somethin’ coz that thing was not pretty. I mean. I get it things happen, you have a personal life outside of work, but it just didn’t seem very professional to me, but what do I know right?
Side note: Just some advice to guys, if you got into a fight over the weekend, go borrow some of your girlfriends make up please! Especially if you work in customer service.
Reflecting on the experience, this guy should have just called in sick or something. He clearly did not want to be there and I didn’t want him to be helping me. In the end, I did not even end up getting my phone upgrade [due to an unrelated reason]. I’ll probably continue to come here because its convenient (perks of honolulu right? sigh) but lets hope this review gets the attention of some higher ups so that proper training can be done to avoid more experiences like mine.

The guys at AT&T was a big help to me they help me set up my iPhone six and I give a big thanks to Saul for all of his patients to me he is a Genius so thanks again

My day went from miserable to hilarious. I had a really good time while Jessie was helping me get a new phone, change my number, and work on my contract. We had such a good time her manager had to come over and join us.
Thanks Jessie!

Of all the cell phone service providers, I’ve always had the best experiences with customer service from AT&T. This particular location was no exception to the usual stellar service I’m provided. The gentleman who helped me today was engaging, kind, knowledgable and extremely helpful. I was preordering the iPhone 6 and I was outta there in 10 mins top. As my dude Lionel Richie would say, it was easy like Sunday Morning.
Thanks for a wonderful experience, AT&T staff! The plans & service may not be the greatest in comparison to its competitors with significantly lower rates, but I’m okay with paying a little extra for a company that consistently prides itself on good people skills, accessibility and zero hassle.

I’ve been to this AT&T store twice and both times the sales ppl are like vultures at the front door. It can really be a turn off when first entering the store.
Luckily for them I have been with ATT for a while now so it’s not like they have to try and win me over as a new customer.
Matt helped us the first time and we requested him today as we went in to talk about our options for the new iPhone 6.
Matt was patient, explained all our options, gave us estimates for the different options and helped us save some good $$! We were doing our own calculations at home but when we went in, he totally knew his stuff and totally had us rethink what we wanted. We were originally only going to get 1 new iPhone but I was so excited about all the savings I decided to get the new 6 for myself as well!
Matt wasn’t pushy, was down to earth and just real. I like dealing with people like that, no fake stuff. He even asked us what companies we worked for because certain companies can get discounts. That’s looking out right there. Never had any sales person ask me that so I can get discounts. That’s good people right there. Oh and he didn’t try and make any promises he can’t keep or don’t know about (like the estimated arrival date of our iPhones).
Parking for this store is shared with the Storage place, the AC is cold, if you have to wait a while for Matt, head down to Blue Tree Café and pick up something cold to drink.

Before I begin, I’m going to preface my review by saying I’m not saying that AT&T is the best wireless provider (nor am I saying it is the worse). Nor am I saying they have the best plan or anything along those lines. My review is simply of this particular location that I have recently had to frequent as a long-​standing and very satisfied AT&T customer.
…was there enough implying that I am a pretty happy AT&T customer? No? ok… well, I tried.
I’ve rarely had the need to go to an actual store in this modern era of online shopping and servicing. I mean come on? Why would you even bother when you can change your plan online at the click of your mouse? Well… I have a very old plan that I don’t want to mess up so I opted to just go to the store to make changes.
The lines can be a wait, so you can book an appointment ahead at
. I didn’t and the wait times have varied. One time it was a straight walk-​in, another 10 minutes, and yet another 35 minutes. So it really depends. The store is pretty big so you can peruse the new phones and such, but there is some seating… however can be pretty limited and tiring when you are waiting for a while. Play the guessing game. They have a board with the people in front of you and guess who is sitting where… Stand near the guy you think is at the top of the list and when they get up to work with the staff, slide right in and take their seat.
The staff are very knowledgeable and while they are ultimately there to sell you product, I never felt pressured. They describe what they think is best for you based on what you are using and what you share with them and can find some solutions that might save you money. I really felt comfortable and built a level of trust with the guys I have worked with there.
All in all, I have to say I was quite impressed with the service. Hopefully the same can be said for their other locations, but in the mean time, I’ll stick to the Kapiolani location.

I was here to return two damaged tablets that I ordered through AT&T which they shipped using FedEx. Upon delivery, I opened the boxes and discovered that one tablet was fully destroyed and both tablets were missing the accessory keyboard.
Customer care instructed me to take both devices in their boxes to the nearest AT&T store to have them take it back and help with ordering new ones.
I arrived and spoke to two employees there. One of them was an associate whose name is Kelley and this guy is useless, showed no care to my concerns and never said anything. The manager, Michael Davis was somewhat helpful up until the point where he commented that ATT is not responsible for damaged devices during shipment and that I, the customer needs to initiate a claim with FedEx. Bullshit.
Nonetheless, I left after waiting two hours for nothing. They obviously didn’t know what to do, it’s horrible sending your customers away with broken devices.
I later called another AT&T location and tweeted @attcustomercare, they confirmed that they should have handled my devices and taken them back.
Michael Davis has still yet to contact me, as he promised to do so. I followed through with my word by emailing him my contact information and scanned copies of my invoice and packing slips.
After visiting this AT&T store, I refuse to return to this location due to their unprofessional service and lack of training to help their customers.
Two stars for the lack of proper service. However, Jenn via Twitter; thank you!