American Savings Bank – Kapahulu Branch

There are times when I have a stay vacation in Waikiki and I tend to go out walking near the Ala Wai canal and eventually find my way walking towards Kapahulu Avenue. During the early morning or evening walks I would always come across the American Savings Bank on Kapahulu Avenue.
I have used the automated teller machine several times to withdraw some spending cash. Most of the times my spending money is for food establishments near by that don’t accept plastic cards as payments.
The location of this branch is within walking distance to gas stations, food establishments, as well as other banks. At least I know on where to go if I ever need some extra moolahs when I am around Kapahulu Avenue.

It’s hard to get a one star but this placed definitely earned it. I wish that I could give them no stars but the parking attendant is nice so one star is well deserving. The people who work here don’t know what they are doing, have poor record keeping and communication internally.
We came here the first time to make changes to my account to update info and Mink’s signature. There were no representatives present on the right of the branch as you enter where they have the desks. Only tellers were present so one of the tellers helped us. She had errors and trouble processing our request. This took a lot longer than expected. When she asked for help from her coworker, her coworker didn’t do much but roll her eyes. She didn’t help at all. When our teller said we were finally good, we left and went to all our banks to update our info.
Shortly after, we receive a call saying we needed to come back because they forgot a form. The rep that helped us implied that we were wrong for seeing a teller to process this request. If the correct people were working and available then we wouldn’t have had this problem! We did what we needed to and the rep said she needed a copy of one of Mink’s documents. I told them I’ll try come between meetings to furnish it later that day. Luckily I was able to come back but the rep was busy so she asked her coworker to make a copy of the document. They said I was good so I left.
Today, I received a call again! They don’t have the form, no notes of what happened and need us to come back again to complete the form and I need to sign again. WTF?!? You mean after 3 times coming here, I still have to waste my time to come back again to take care of something that should have been taken care of the first time we came? No other bank had to call us back and gave us any issues with a simple change.
Not only is the staff incompetent, the manager talks with a fake nice tone which you can hear in her voice. She sounded like she didn’t want to deal with this issue or me. You’re a manager, you get paid to deal with crap that happens and irate people because your team messed up! Deal with it or don’t work there! ASB should really talk with her. The parking lot attendant would have done better than her, seriously. All she had to do was fix the problem and be sincere.
This branch is very disappointing. ASB as a whole is great but don’t come due to poor customer service and the staff doesn’t know what they are doing. From this experience, this is the first time I’m considering filing a formal complaint to corporate and other entities…

I like this stand alone building with its tall ceiling and spaciousness. The air conditioning, calm atmosphere, and natural lighting add to my feeling of security. There are many parking spaces and no other businesses sharing the lot.
Luckily I had opened an account during one of their promotional times. I had some unused free checks that are helping me out now during my time of need…
I read the reviews and tips about the tellers. I had the pleasure of meeting Shirley two times and she was all that and more! I got a chance to show her her name on Unilocal & she was sincerely thrilled! She really is a sweet, helpful person — go meet her yourself! She was efficient & knowledgeable! I hope I get her again!

Love this branch. The drive thru ATM makes my banking perfectly convenient and time saving.

ASB has been my bank since college and I have no reason to leave now. Friendly tellers and a variety of services keep me coming back.