Aloha Vip Tours

My mother-​in-​law booked through Costco and had a horrible experience with this company. First, they were late picking her up and taking her to the airport. The same day, they called her to confirm a ride to a luau. She asked if they were going to pick us up at the hotel and the woman she was talking to said yes. When it was time for said ride, no one showed up. When we called the company to ask if someone was on the way, the driver told her that they had already left the convention center and there was no way for us to get to the luau unless we took an hour car ride. The person she talked to was extremely rude and unhelpful.

TERRIBLE COMPANY!!! SAVE YOURSELF FROM A HEADACHE! I booked a dolphin snorkel through united vacations. Aloha VIP then called me 5 months before our vacation to reschedule the snorkel to one day before, which was totally reasonable and fine with me. 5 months later we are in Hawaii, so I called them about 10 times to confirm my snorkel tour. They hardly ever pick up the phone. They tell me that they had me down for the original day it was scheduled for. I then had to call my other tour company to reschedule a tour I had booked for that day. The day of my snorkel tour with Aloha VIP, the shuttle never showed up. I called them about 15 times without any response. When they finally picked up, they told me that it was schedule for the following day. They obviously don’t know what they are doing. They are terribly disorganized and they kept calling me ma’am, when my name is ERIC!!! ZERO STARS! Go with HtoursHawaii. They have been amazing!

I booked thru Costco and I can’t believe they chose such an unprofessional shuttle service. They had my last name spelled wrong on pickup– which mind you is only 4 letters so it’s not like it’s difficult. Getting the shuttle boarded took FOREVER. Then they tried to sell us on their other tours– no thanks. For pickup they got us 3 hours before my flight left so I got to hang out at the crappy airport.

We had a scheduled pickup at 5:30am. After 15 minutes we started calling Roberts Hawaii and Aloha VIP. The shuttle arrived 30 minutes late. After waking up so early with our kids, a late pickup is definitely not appreciated. Aloha VIP should not be using Roberts Hawaii and neither should Costco travel. The driver didn’t even want to put our bags in the truck and asked if our large bags were carry on. Then he cracked a joke about needing eyeglasses since he thought the pickup was 5:50am. Not impressed.

Not sure why others have seem to have had such terrible experiences. Everything we set up with Aloha through Costco Travel worked out seamlessly. Our flight was significantly delayed, and Kahala was still there waiting for us upon our eventual arrival. We were transported to our hotel with no problems. We also had a Pearl Harbor and Honolulu city tour booked, which was lovely. «Cousin» Dorothy, our guide, was sweet and knowledgeable. The pearl harbor experience left a bit of a bad taste in my mouth, not because of Aloha VIP but because of extreme rudeness of other tourists (loud chatter and picture taking at Arizona memorial despite specifically being asked to refrain during a period that should have been for somber reflection and reverence)… but Aloha itself was a class act throughout. We had one transportation hiccup which was resolved easily and courteously.

My sister and her roommate booked a package (with shuttle service and lei greeting) thru Costco travels. They called the office at the airport to let them know that their flight was going to be delayed for two hours. When they arrived, nobody showed up. They never got the lei and the shuttle service. I should’ve told my sister to book with a different account since I used to work at the airport.

No stars… we come to Hawaii to see Pearl Harbor, didn’t happen. When it came to the day we were told our name was not on the list. Had to wait to speak with an agent … Worst customer service waited for over an hour to hear something back. Not even a sorry… Do not use this agency

No stars!!! Customer service is terrible. I spent an hour on hold. Called multi times. As soon as they picked up the phone, the woman said please hold and I was transferred to elevator music. They were unable to locate my return reservation even though I was told the previous day that they were looking at my reservation right in front of them. I guess the girl was lying to me. And then one of the times I called, I told the man that I needed to get my issue resolved, and he actually hung up on me! So, I called and canceled my reservations altogether. This is a very unprofessional shuttle company. Thank God I did not rely on them for my transportation needs for my upcoming trip. I’m going with King shuttle service instead.

If I could give this place zero stars I would. They picked me up from the airport. Got that right. They get a star. Now for picking me up from hotel to go to the airport was a whole different issue! When they picked me up they gave me my itinerary and it clearly stated hotel pickup 11:45am My flight was 2:45. On the day if pickup from hotel I waited 15 mins. No shuttle, so I called them. They had me scheduled to be picked up at 3pm! Long story short I had to pay $ 50 for a cab. Never ever go with them. Trust that they will be hearing from me. My trip to Hawaii was great and they ruined the last day. HAte them. They blamed Roberts Hawaii shuttle. They will also be hearing from me.

Kathleen’s comments couldn’t be further from the truth

Big shout out to Airport Waikiki Shuttle for coming to our rescue when Aloha VIP didn’t show up at the Honolulu Airport to take us to our hotel as reserved through United Vacations. We called ahead of time that day to confirm our arrival time and rendezvous point, were supposed to be met at the airport with flower leis, and nothing. The Aloha VIP counter was empty, no one answered the phone, no one at United Vacations answered to assist, and no one called us asking where we were. One of the Airport Waikiki Shuttle agents said the Aloha VIP greeters sometimes just leave and don’t wait for arriving passengers.
I left a message with Aloha VIP customer service regarding the problem and asked for a return call to set up return transfers. A United Vacations agent called me two days later asking that I call Aloha VIP to set up return transfers (!), so I had to call again. It was as if I had never contacted the company before. An agent managed to have flower leis delivered to our hotel, but I would recommend having a contingency plan if your travel package lists this company as your transport to and from your hotel/​airport. When Aloha VIP was late for the transfer back to the airport, the hotel baggage handler asked whether we had paid in advance. When we said «yes», he grimaced, adding that Aloha VIP and Reliable are notorious for ditching customers if the money has already changed hands.
YUCK!