A Downtown Dental Group

FINANCIAL DISCRIMINATION; I received a follow up call from Julia at Dr. Miyasaki office to set an appointment for my dental procedure. We completed the appointment setting and closing of our telephone conversation Julia informed that my co pay is $ 800.00. Two weeks prior to my appointment I received another call from Julia to confirm my appointment and to collect my co pay of $ 800.00 prior to my appoointment. I asked Julia if its ok that I’ll pay at time of service. Julia said, that will be okay but the dentist Dr. Miyasaki would like me to put down half of my co pay now and pay the remaining upon check in. Again, I asked Julia I will pay upon check in, she agreed. A week later, I received a text messages from Dr. Miyasaki «confirming appointment, reply C for confirm.» I replied C. Two days later, I received a phone call from Doreen at Dr. Miyasaki office, demanded that either I pay half or full amount of my co pay in order to keep my appointment. I told Doreen that I will pay upon check in. Doreen refused and insisted that I must pay or she would cancel my appointment. Doreen elaborated that it is Dr. Miyasaki policy that all patients must pay their co pay in two weeks in advance prior to their appointment. Paying upon check in does not work for Dr. Miyasaki as patients often cancel or no show. I informed Dorren that I understood but I can’t leave work to pay my co pay. My appointment is in two days if I can pay upon arrival. Doreen refused and stated that she cancelled my appointment. Two days later, I showed up to my appointment, Julia was happy to see me, but than Doreen looked at me and said, «I canceled your appointment so reshedule and pay your co pay now» I asked Julia for my records, of 8 yrs…

I went in for a cleaning and I don’t remember the Hygienist name. I do that she sleeps on a Tempurpedic and she surfs. She was awesome. Made sure I was doing ok. I really don’t like going to the Dentist. This whole office is Awesome.

I have known Dr. Wilfred Miyasaki and his staff for the past 11 years. I was disappointed to read the review by Chae M. that posted on June 8, 2014. Dr. Miyasaki and his staff have sponsored «Dentists With A Heart» for many years now. They conduct this event as volunteers for those in need of dental services. They are not rude employees and provide quality service to all patients that visit their office. Dr. Miyasaki and his staff are to be commended for a job well done and I sincerely hope that the «Dentists With A Heart» Program continues for many more years.

Late Post: In February 2014 I came in as I was interested in their «Dentists with a Heart» in which they were offering free dental care on Valentines Day. There were two young really nice ladies who assisted me. However, I wasnt able to get dental care because appointments/​slots were booked for the rest of the day. This was my 1^st time as I just recently lost my dental coverage & was excited about getting complimentary dental care. I seen the advertisement for «Dentists with a Heart» on my KHON news app. It said that they were offering care from 8am-​2pm. I came in at about 10:30am and was surprised when the nice ladies told me that they weren’t taking anymore clients as the schedule was booked for the rest of the day. I asked a few questions as I was curious & wanted to learn more info about «Dentists with a Heart». The ladies suggested that I could speak to one of the dentists about my questions. They told me that I could call or wait to see if a dentist would be avail soon as they were on lunch break. So, I decided to wait. I told the ladies that I’d wait for about 30mins & if no one was avail I’d leave and call-​in another day. I took a seat in the waiting area (I was the only one in the waiting area). A few moments later an older lady walked in and gave a friendly hello to the front desk ladies & to me. A moment later I notice the older lady talking with another lady & she kept glancing over at me. The older lady then walked over to me and with a rude attitude told me that I had to leave as their schedule was already booked for the day. I told her that I just had some questions & that the ladies at the front dest told me I could wait to speak to a dentist. The older lady was extreamly rude & told me that the dentist didnt have time to speak with me & that I should leave. She was really hyper & kept pointing to the door telling me to leave. She then said If I really wanted to speak to a dentist then I could wait/​sit outside on the sidewalk (Im like WTF). She treated me as if I were some nusance homeless person. In my defense, I was clean & dressed nicely (Not homeless at all). This made me so angry & disturbed I decided to leave. I thanked the front desk for their help & then I told the older lady that her customer service skills were poor & attidude was disgusting.
By the way, the older lady with the rude, disgusting attitude looked to be about mid 60’s –early 70’s, about 5′ 2″ tall, short shoulder legnth black hair & wears glasses. In fact, she’s in one of the photo’s listed at the top of this page. She’s in a group photo holding a banner «Dentists with a Heart» she wearing all black to the far right.
Yup! I just pointed her rude a** out!!!

So I don’t know who you are and I am not a client of yours. Please stop sending me your newsletters!!! If you bought a list please tell me where you got it so I can remove my name and address from it.

I Hate Hate Hate dentists!!! But the staff and the Dr here are super patient and sweet. I truly appreciate their patience with my fears!

Dr. Miyasaki and staff always puts you at ease and assures that you are comfortable and relaxed through what could be a frightful experience for many. His procedures are always fast, painless and carefully thought out. I highly recommend Dr. Wilfred Miyasaki.

I find that my visits are always pleasant, the office and staff is always friendly, helpful and accommodating. Dr. Miyasaki is a excellent dentist who fully explains all of my options. I would fully recommend him and his office. J Courtney

Unilocal 31 days Challenge: 11 of 31
I have been going to Dr. Miyasaki’s office since I moved to Hawaii. He has always been very kind and the reception staff is super friendly. I am writing this review for my recent cleaning experience. I called last minute, and they gave me Verna as my dental hygienist. She had never worked on me before, so I was a little wary because I have sensitive gums. She meticulously looked at my chart to make sure she had all things in order including examining my previous x-​rays, and then started on my cleaning. She started by polishing my teeth first; typically, the polishing is done last, but it totally makes sense to polish them first. She then applied a topical numbing cream to make the experience more comfortable. I was thinking, «uh-​oh» this is not going to be good. The whole experience was pain free, and my teeth were the cleanest they have ever been after a typical cleaning. Verna made them sparkle. Dental hygienists usually send me on my merry way to the front desk to make my next appointment, but Verna scheduled my next appointment as I am sitting there. Check out was a breeze. Great customer service all around.

The staff was very personable and helpful as soon as I walked in the door. The Dental assistant was excellent. I felt so much relief knowing that I was going to be given the best care. I have a Dental Phobia and my anxiety was diminished immediately. Dr. Miyasaki is an angel. Professional, calm, understanding. I am SO happy I found him. I am recommending him to Everyone I know.

Friendly and helpful staff… excellent job in preventive maintenance. Highly recommended for Sedation Dentistry…

Amazing! I got my veneers from Dr Miyasaki a couple years ago. He has managed to make them look perfect and so natural looking.
Dr Miyasaki also does regular dentistry. Even for the amount of years he has been practicing he manages t keep with the new technology trends.