LaPensee Plumbing, Pools & Air

I have been using LaPensee plumbing for at least 10 years and only started using their pool service 6 weeks ago. I reported a smell of gas coming from my pool heater this morning. LaPensee did not show up and finally I called my natural gas supplier to find the gas leak. I do not recommend them for their pool service as they are not reliable when you have an emergency.

Upon arrival at our Winter home in Florida on Anna Marie Island we noticed a serious pool deck crack that needed to be repaired or replaced. We contacted Tom La Pensee at La Pensee plumbing and pools for advice. After a very professional discussion of options with Tom, we choose to remove the old concrete deck and create a pool deck of pavers. In addition the pool itself was resurfaced via pebble tech technology, creating a brand new looking pool. If that wasn’t enough we reconstructed the pool screen house too. Our pool now looks brand new and we are enjoying the new upgrade very much.
All of the above was completed in a three week time due to the ability of Tom LaPensee in securing the skilled labor onto the job site on time and in the proper order. If we had tried to hire each contractor individually the job would have taken much longer.
Thank you Tom and staff for providing a five star first class job.
Jack and Trina Kelley
Emerald Lane

I called LaPensee Plumbing to set up an appointment to fix a broken dishwasher. The woman that answered the phone was cheerful and helpful. When the technician showed up to my house he was prompt and professional. They fixed the dishwasher within minutes and best of all, the price was very reasonable.

I’ve used LaPensee twice for home plumbing work. The service guys have both been great, so no knock on them. But the hourly fees LaPensee charges ($ 89 per hour with an on the top Service call charge of $ 78) are overpriced, and forget about the charges for materials and parts.
They claim they mark up parts at 40%, but I just got off the phone with someone in billing and caught them giving me two different numbers for their «costs» when they purchase parts. The first actual number was a markup of 90% and when they called back to confirm their billing amounts, their «markup cost» went down to 40%. Convenient.
My advice: if you use them (I won’t) keep track of the time they arrive and when they leave and have an assortment of plumbing fittings to ask them to use. Do some research online for your project and buy a few things yourself. Check your bill carefully and ask for the price they pay for each part they are billing you for. These guys will charge you whatever they can get away with. Good luck.