The Home Depot

I come to this Home Depot often… I grew up in a home where you fix and build things yourself, and now living in LA I’ve come to appreciate HD that much more. However, my experiences at this Home Depot as of late have left much to be desired. Normally I can go in, ask for a certain product (if I can’t find it myself, which happens) and get pointed to a staff member who lives in that aisle and can tell me just about everything I want to know. Let me detail my last experience here:
Walk into Home Depot for the third time this week, looking for a specific item.
Online, yesterday, it showed 0 in stock.
Day before, 1.
Day before that, 0.
Today: 9. Ok so they must have it! Right?!?
According to orange apron’d employee 1 – 3, there’s no way they’d have that in stock with a «go ask another person in appliances, maybe they moved them» response.
Granted, understand, I gave them the most simple of stories: «I’ve been coming in a couple times and have struck out looking for this item when it says 1 or 2 in stock online. I came in today, it shows you received 9 of them. I went to where it should be on the shelf, it’s not there, can you help me find it or should I place an order online so when they do find it the product can be pulled for me?»
Employee 4 (sweet lady, actually willing to help): «lets go look»
Employee 5: interrupts employee 4 «there’s no way we have that, we sold out. And if we do have that, they haven’t unpacked the shipment yet»
E4: «I’ll go look»
E5 has continued at this point to explain that those are sitting in a box somewhere and they can’t unpack that because that staff isn’t here today. So when I asked «can I place an order online so when you do unpack it, I can get it pulled for me»
E5: «no, they’ll see the order, go look. And when they realize it’s not there, they’ll cancel the order and you’ll have to do it again after we unpacked the product.»
I’m now pretty frustrated with the fact that this dude literally just doesn’t want to walk less than 100 ft to just maybe go look?
So, I do what any frustrated customer does and ask for manager… because why not right? Idk why we always think managers can do more, they probably can’t, but what can it hurt.
A manager, a department head, E5, E1, and two more random employees show up to watch the manager go:
«Hi. What’s the sku?»
I then, stupidly, explain the issue again… probably should’ve just nodded and fumbled for my phone to get the sku…
I read off the sku.
Manager: «oh yea, we have 8 now, looks like someone purchased one»
All Employees and myself: *blank stare*
Manager to DH: «let’s make a will call for him, when they find it we’ll call him»
DH: «but we can’t do that, we can’t hold one»
Manager: «you’re a DH, figure it out, find it for him»
DH: «…ok ok I’ll do that that for you man»
E5 interjects his explanation of how no staff is here to do that
Manager then corrects him and goes «‘more people are coming in, we unpacking that shipment right now»
All of the sudden… E4 shows up with the bracket and says to E5: «it was sitting back there, I looked and there it was in receiving»
Which means. No one put it away, and I wasn’t crazy.
To E4 and your friend, two ladies that magically found it: thank you. You’re a compliment to really customer service.
To manager: thank you for inspiring your employees to help people
To everyone else, I offer this advice:
I promise you, your day will go by faster the more you work. It’s brilliant. Try it. Try to help people. And when all of the sudden it’s 5pm and you wonder where the day has gone; you’re welcome.

Home Depot… you can do it, we can wast your time making you run all over the store because instead of saying we don’t know where something is we will either send you down a random isle or say we don’t have it so we don’t have to deal with you. Only two things make me rage, being stuck in city traffic and going to Home Depot to deal with losers who take no pride in their work and just walk around in orange aprons all day. May as well be sitting in a box because that would be more helpful. At least it could act as a step ladder.
Most useless, in attentive, un-​knowledgeable staff on earth! May as well hire no staff. Worst Home Depot ever ! It’s a trickle down I’m sure. No training And low intelligence hires

just want thank The Home Depots’ staff and manager Angel and Jim Brown at the Chehalis, WA store for their exceptional customer service in my flooring order. You guys are the BEST!!!
Lisa Jasper

This location is awfuuuuuuuuul!!! This review is intended for Sylvia the store manager and Jamie at the return counter. I purchased 400.00 worth of handles and they wouldn’t return my money, cash or credit. He was so rude and so not concerned that I was frustrated given that they weren’t refunding me my money. He kept rolling his eyes and being so dismissive and saying «you can call this number.» I was so a annoyed but I called anyways, but the other lady on the line kept telling me I’m not giving him a receipt and that’s why, but he was holding the receipt in his hand. So I asked if he can just tell her that he has he receipt and is scanning it… but he wouldn’t. It was just the most bizarre situation, in all my life I have never had someone so disrespectful and so dismissive when trying to figure out why I am not getting my money back. After asking 4 times he gets his manager who is even worst than he was.
All in all Lowes just got a customer for life. I don’t think anyone will read or care about this, but if there is some kind of regards to customer care; take note that Sylvia and Jamie are by far the worst two people I have encountered in their respective positions. Maybe they should be bagging things or in a position that doesn’t require then to be respectful or have any type of common sense.
So disappointed. Bad day for Home Depot great day for Lowes. Don’t bother with this place

I have been going to this location for years.
Park on the roof.

I find the service here perfectly acceptable for its location and popularity. Sometimes, the service is even excellent. Byron, the king of the power saw, did a great job cutting out shelves for me with minimal waste and remarkable calm. I hate this parking lot with a passion. Reduce your stress/​potential door dings and go to the roof. Suggestion to the business: buy into some of those solar programs soliciting out front and get yourself some panels for the roof. Power + shade =
Customer service win.

This Home Depot either should get more employees or shut down.
There is never anyone who can answer a phone in less then 10 minutes
I was on hold for 20 minutes and then disconnected.
I wish I ordered my shades anywhere else

I spend thousands of dollars on cabinets, doors and other building material at North Hollywood Home Depot.
Store cabinet designer refused to come and see my little kitchen and said they have other people who take measurements and his the designer «an architect». Measurements were taken several times. Each time was wrong. Poor communication between the cabinet designer and other staff. He also sold me my appliances based on the kitchen design he made. And there is a problem there as well now that we just found out!
Cabinets came … Wrong measurements again !!! When the designer finally came to see what he had done. He still was as arrogant as before and not apologetic at all for what he had done .
They ordered cabinets again to fix everything and left all the cabinets at my condo !!! All the work in my condo had to be stopped because there is no room at all !!!
This is just part of my cabinet story !
Doors ordered… Simple simple interior doors… Measurements again were wrong. We asked them just by looking at the measurements taken to re do it. They refused and said it was right !!!
They person who sold the doors to us tried to rip us off by giving us a ridiculous price for installation.
Doors were delivered and again measurements wrong !!!
Staff have treated us rudely. We have endured so much pain and suffered so much in the past couple of months. Nothing has been fixed and they are moving very slow in helping us! Management is more concerned to protect their unreliable staff than helping costumes who spent thousands of dollars at their store.
This is just part and a short story of what is going on right now …
Update: now it’s a week of May 9^th!
Cabinets were to be installed on Friday and Monday ! Installation again had to be left incomplete because of further mistakes by the cabinet «designer». Also after all we have gone through, again they forgot to deliver inside of the cabinet they had to re order do to measurement mistakes!
Our designer over and over again told us that our cabinets include sink !!! We have yet to see the sink ! Called yesterday and spoke to the designer and he first told me that no you didn’t purchase a sink and 15 minutes later calls me says yes it is included in your design! Get a call from counter top measuring department and they are asking me about the sink !!!
I have not heard back from the store regarding the doors that I paid in full!!!
Don’t make a mistake and shop at Home Depot !!! Not for big projects like kitchen !!! They contract with unreliable people and train their staff very poorly !!!

We went in looking for some wood and brackets to put some shelves in our kitchen. We asked for guidance on which bracket size was the best for what we wanted to do and Lawrence offered to take us to a different aisle where they had a bunch of actual kitchen shelves (which we hadn’t seen) and he also walked with us to get the right screws for the wood that we were using. He was SUPER helpful and went the extra mile. I’ll definitely be coming back!

Today I had worst customer service ever. It’s Monday afternoon. Looks like those workers are absolutely not know their job. One assistant (Alex) came by and I asked him to pull something from shelf. He said he need a machine and left. 10 min later I found him and he said that that wasn’t his department and a I need to ask for help from assistant in next ail. Assistant in next ail did the same think. Left to get a machine and never came back. Then I went to customer service desk. They call another assistant. He came 5 min later. When he came to the ail he get machine that not tall enough to reach what I need. Then he go in back and get machine that will work. But instead of get the item he left again and came back in 5 again then finally did it. I spend over 40 min to get this one item. Very unprofessional.

The 2016 Unilocal 500, Review #156:
Home Depot is always expected to be a 4 or 5 star experience. I came in to browse for tile flooring and ended up giving birth to weekend project dreaming A.D.D.
I spoke with a few different employees and overall I had a great experience here.
Not much else to say.

Horrible! I was on the phone for 15 minutes! Waiting a half hour in the store! Just to buy staples for a staple gun. These people are incompetent, it was ridiculous. What a waste of my time.

Customer service is unbelievable! This is as good as it gets! At each corner of the store, we found a friendly associate direct my friend and I to the aisle we needed to find the necessary components to fix a standard closet. After we picked each of the items and we were at the register but, the computer system shut down. The sales associate spent over 20 minutes ringing up the process of payment. She did realize it was an inconvenience and placed a discount on our bill. Thank goodness for terrific customer service.
You don’t need to park on the street, great parking lot area. In the heart of a city, it is nice to see a Home Depot!

Danny is very helpful and friendly. I needed help finding some chairs and he not only found them but helped me load them in my truck. He went above and beyond to help me. He made my experience a great one. Thank you for making our out of town trip to the Home Depot awesome.

These guys. This location. Suuuuucks. I ordered a dishwasher online. I measured the space and the height was 33 ¼″ — which is smaller than standard. I spent over an hour online as the dishwasher height is not listed on the first page of the product info. I ordered one and it was delivered. The installer said he could not install bc one side of the counter was ¼″ shorter. He took the dishwasher back. I researched and was told (not by Home Depot – they told me they didnt have a shorter one) that an ADA approved dishwasher would be 32 ½″ height. I looked that up on the Home Depot site and found several!!! The least-​expensive one they had was $ 150 more than the original I ordered… but if that’s what I needed, so be it. I ordered that one and had it delivered.
The installer shows up and says he cant remove the old dishwasher because the tile floor was put in after and that was the reason the first dishwasher wouldnt fit. He said he couldnt do it and left — he left the dishwasher as well.
I found someone to install, but if I couldve used the cheaper one in the first place, I would rather save $ 150 – especially since installing was now going to cost $ 260. So I called Home Depot’s customer service to return and exchange and they told me to call the online number and that they couldnt help me.
I called the online dept and they told me they dont take returns on appliances!!! WTF!!! Flat out refused! I asked for a manager, was on hold for 20 minutes and was told by the original person I was speaking to (Laura) that the manager said no. I said «I want to speak to the manager.» She said, «I just did.» What??? I said, «no. I want to speak to the manager, not you.» She put me on hold again, and then I spoke with Cody. He told me the store, THIS store, said they dont take returns. I explained the situation and he said he agrees with me, but the store manager said no. He tried again and the told me the person who could make the call whether to accept or not wont be in until Saturday (two days from now). WTF! Simple exchange! And it’s not like I am not still giving them business.
And this is besides the fact that I can never get helped out when I come in the store either.

I have enjoyed Home Depot for many years — I most frequent the location at 5600 Sunset
Hollywood, CA. — a Lowes moved in two blocks from me and I have tried to like it, but doesn’t hold a candle to The Home Depot.
I am usually shopping the paint or hardware sections– TWICE NOW, Renee, the main man in Pain, t has popped up, asked if I needed help and then, stole the show!
Renee knows his way around a paint scene! — are you planning to paint, painting or having a mild drama or just left your wife over the Chartreuse green for the powder room? Renee does everything but wear a cape and mask — he IS superMAN.
Not only is Renee upbeat, knowledgeable of his product, but can recommend different treatments for different areas — if you have an old house, be sure to get new experience with trusted people… Renee will help you or refer you to someone who can.
When a guy gets excited about spray paint, either he’s sniffin’ the stuff or just happy to give good, solid advice. My time spent with Renee was awesome!
Home Depot has better policies, better pricing and, for the most part, exceptional customer service when compared to my Lowes two blocks away — I do believe customer service is about the leader as well as the location and environment — so depending on your locale…
Edith in Professional Sales helped set me up for the trade program, so I will see additional savings! — Go visit Renee and Edith and tell them Darren sent you!

Avoid this location at all costs. Asking the employees for anything is like pulling teeth. Nothing but attitude, eye rolls, and scoffs from the majority of people who work there. Don’t even bother.

This location couldn’t get a cashier to work the Pro Checkout register after 5. I had to push two full carts of lumber through self– checkout. Next time I’ll have a local lumber yard prep my pickup so I don’t have to set foot inside Home Depot.

I’ve been waiting at the empty paint desk for the last 20 minutes and no one has come to help despite other employees calling for help over the intercom. Sunset Blvd Home Depot needs to seriously step it’s game up.

I get out of my car and a guy approaches me to sell some gold necklace chains. They looked «pre owned.»

I had a great experience at this Home Depot tonight. I went in to this location for the first time as I recently moved to the area and had been helped by a very knowledgeable employee. I wish I remembered his name, but he was extremely patient with me, took his time with no rush and felt passionate about helping me figure out the right equipment I needed for my DIY project. I would definitely recommend this Home Depot.

I have to say I rarely write reviews, but this Home Depot is actually a gem. Yes, parking can be tough but today I dealt with Ivan Ramirez and he has made me a customer for life.
I had an issue with an appliance I had ordered online that had arrived dented and he went above and beyond the call of duty to make sure that I was satisfied. I’ve come to expect grizzled old salespeople at Home Depot but Ivan was young, hip and I hope is the face of 21^st Century Home Depot in terms of the direction the store is moving in.
I’ve always had good experiences with Home Depot and it has a sentimental place in my heart as a place that I go with my family but Ivan just brought it up a notch and has made sure that Home Depot has earned my business. I will now come to them first for any sort of appliance purchase. Ivan was simply that good. Home Depot you have a gem on your hands!
I also have to mention Dionna who was equally wonderful. Again, populating your stores with knowledgable friendly people like this is a secret for success. You will have my business again and again because of these two. They are simply the best!

This place is notoriously the worst Home Depot, this review is aimed at the horrible service from a checkout lady named Veronica, horrible attitude, unknowledgeable and very ready to waste your time over a 2 $ part. Way to go Home Depot, keep hiring unmotivated people like Veronica.

My recent visit involved their nursery to pick-​up succulents. They had abundance of selection and low price, better than the wholesale flower district in Downtown LA. We didn’t see one staff while we were in the nursery although we were there for about one hour. Luckily, we found everything we were looking for without needing any help. It was late at night, but still…
This location is huge and offers abundance of selection. During the daytime, you can easily find help. Level of knowledge varies, but most staff will help you find another staff who has the knowledge. Be patient as demand for customer service is high.
Nearest Metro Station: Red Line at Hollywood/​Western

I would suggest a different location if you need the The Home Depot. I’ve had a staff member who was very helpful on one occasion and I always appreciate the wide selection of merchandise. Unfortunately on most occasions the staff I’ve encountered throughout the store do their best to avoid reaching out to help the customer. The parking lot situation has become a very uncomfortable if not threatening experience. Last year I was approached close to the entrance and was asked by a slightly intoxicated man if I needed help, when I said no thank you, he threw a glass beer bottle at me. I hurried inside to get a security person, but the man at that point was not around. Worse yet was the attitude of the security person, who seemed unconcerned at best. I see since that time they have put more security guards in the lot. However, today I had to contend with a parking lot full of trash and aggressive men crowding the entrances and exits vying for the attention of drivers. They brazenly walk out in front of vehicles trying to exit and enter.
A very dangerous situation.
No thanks.

David is amazing! I came in late, needing help with a special project, and he worked tirelessly to assist me with it, providing much-​needed expertise and muscle power. I’d had a few less-​than-​pleasurable experiences with this particular Home Depot before, but my interactions with David definitely restored my confidence in this store. I’m very glad he happened to be working that night! Thanks David!

Since Home Depot decided to remove my short but sweet negative review, they’ve now compelled me to go into detail.
Imagine a new sport– a form of Football, but in this game the defense has to avoid the player holding the ball. That’s what it feels like to go in here.
As a walk down the long field like aisles, I see the defense wearing orange walking toward me. They look up to see me and quickly dash the other way before eye contact can be made; running downfield to what I can only assume is a safe quiet place for them. Rounding each corner I’ll see one that I catch off guard. I’ll ask for help and they’ll pretend that they don’t hear me-​as their foot speed increases.
The few times I’m able to tag the other team, they say «sure I’ll get someone to help you, just wait here» After about 25 minutes, I’ll give up to tag another team member. This one will say they don’t know and can’t help me.
It’s quite clear… they people here hate their jobs and will do anything possible to avoid contact with you. I’ve been here about 5 times, and this last time is my last. Don’t do it folks– go anywhere else.

Very poor management !! This location is a DUMP — the entire parking lot is covered in trash at all times with trash blowing into the street. Very ghetto. SEE PHOTOS. I asked for the manager to discuss the problem on Saturday afternoon and the associate said the manager was not there — at their busiest time of day?
I have complained about this to a «manager» before. This is an accumulation of several weeks worth of trash, not one day. The entire parking lot should be cleaned every night.
Please find a new management team for this extremely busy and profitable location — the current team is incompetent. I am writing to HD after this.

+ Probably the Home Depot that closes the latest regularly (11pm).
+ This store is huge. You’ll probably find whatever you need here.
+ Lots of parking.
— I get that it was 10:55pm when we arrived, but my boyfriend was let in and I don’t really see why I’m not allowed to go inside to help him carry some collapsed boxes we’re purchasing, but alright.

I want to commend Mary in the tile department and store management. Home Depot has become my home away from home as I price shop and purchase items for my home renovation. I called 3 other Home Depots about putting in a custom order and the other locations said that they could not do it. I spoke with Mary and she told me it wouldn’t be a problem.
Recently, I called back to inquire about my order and while the customer service agent on the phone told me he couldn’t help me, the manager was quick to check on the order for me. This home renovation has taken some persistence.
I am so happy that Mary helped me with this custom order.
Tip: If the lot is full below there is parking on top of the Home Depot. Avoid weekends, go later at night during the week.

The dreaded Home Depot. The store you have to go to one million times every time you move, but don’t enjoy any moment of it. Okay — maybe some people enjoy it, but for me I feel like I can never find anything here. I always look for employees to help me locate something, but it’s never in and out like planned.
The reason I give them only 2 starts is because I have had keys made here a few times, and they never work. I use the original key and I can visually see the discrepancy in the new key. Luckily you can return them, but it’s such a pain. Also, the number of people hassling you at the entrance about helping you move or assemble something is a bit much. Lastly, the lines are long, and they’re low on staff.

This Home Depot is always crazy busy. If it’s not the customers it’s people outside looking for jobs.
This is the closest HD near me so I can’t really go anywhere else! This one is usually stocked well and if you can’t find what you are looking for then let customers service know. They will order it or see if it is in another location.
Parking is upstairs and if you can’t find any in front go upstairs there is a huge elevator.

I’ve had positive experiences here.
This is where I get my yearly Christmas tree, which is both cheap and pretty good quality. They have an outdoor area with the different types and sizes. They help load the tree on your car.
On several other occasions, I have found various items on the cheap that were not available elsewhere or are much more expensive elsewhere (ie. cheap square tables, packing boxes).
This most recent time, I went to return a package I had ordered online from
, and they had a table dedicated to online returns, which was awesome. It was fast and courteous. Just make sure you bring your email confirmation that has the bar code on it.
They have a large parking lot.

I just had some downtime in Hollywood and so I decided look-​up a Home Depot to return some items. The amount of day-​laborers hanging around every single entrance/​exit is astounding. It’s good sign that the economy is picking back up and there are jobs for the day-​laborers to do. I appreciate their entrepreneurial and enthusiastic attitude, it’s just dangerous when they’re almost spilling out to the street on Sunset and the middle of the driveway of Home Depot.
There was a problem with the return process. Even though I had the receipt which clearly showed my items to be returned, the cashier just couldn’t get the return to register. Good thing I used a credit card for that particular purchase and she managed to use the card to complete the return. Like what was the point of the receipt? :/​
As I was looking around in the garden center, I was solicited by an employee to sign up for the Home Depot credit card. No thanks.

A suggestion — you know how some stores have those small «help me find it» kiosks/​stations? I think some Target stores do that.
The Home Depot desperately needs that technology. Because it is pretty much impossible to find anything here. And it’s next to impossible to get anyone to help you because basically every customer in the store is wondering around just as lost as you.
Regardless, they’ll most likely have what you need. There is parking (although the lot is crowded and tricky to navigate with all the activity). And the prices are fair. When you DO manage to snag a sales associate they are for the most part helpful. But I’d pretty much rather go to the dentist than head here looking for something. OK, not exactly but almost…

I love DIY. Well, I love it in theory, but I always get in too deep, make a huge mess and can’t find my way out. But I love Home Depot, the thought of a new project, accomplishing something with my hands other than blow drying my hair or typing Unilocal reviews like this one here.
As far as Home Depot’s or any hardware place goes, this is a great one. I mean it’s a nice thing to be able to see such a great unobstructed view of the Hollywood sign and the Griffith Observatory on your walk from parking the car to the doors of Home Depot to get some shackle and destroy more things in your home.
There’s also a bathroom inside which is great for someone like me who has the bladder of a baby bird. As far as the departments I frequent, the painting department has great color options but I do always find their service to be slow as hell, but it’s usually because some asshole butts in front of me. They probably think I’m there with someone and don’t need help, that I’m not that handy, stereotypes, what can ya do!!!
The key making section is also a place I frequent since I always loose shit, keys being one of the first to go. I always find the key maker guy pretty friendly though he won’t ever make the key I have that says «Do Not Duplicate» but you can’t blame me for trying. By the way if you have a 2015 model car or probably any make or model in the last 5 years or so, getting a real car key duplicate can cost up to $ 200, WTF!!! Apparently there is a little chip in there that is added for extra security. At first I thought the guy was trying to scam me, but I Googled it and apparently it’s pretty on target.
Another added feature of this Home Depot is the labor. There are always tons of guys milling around outside Home Depot looking for day laborer jobs. We’ve used several at different times to help us move, since all our friends either hate us or are lazy as sin, weaker than my grandmother, or more likely all of the above. We’ve always gotten awesome help here and you can set your price before you pick them up, and then drop them off at the end of the day. We also always get them lunch while they help us; fast food is always a big favorite.
It’s a Home Depot, so not sure what or why people give this place bad reviews, it’s a hardware store not a resort spa or Hermes. My only complaint like I said before was the paint section where all the staff seems like they had just huffed glue or been shot with a tranquilizer dart to the neck.