Louis Vuitton Hollywood & Highland

I love the service at this store. All the employees have been great. The manager Michael is super nice as well. This is definitely my favorite LV store because of the friendly staff

Of all the LV store this is my least favorite… it’s too small, low inventory and the sales associates are just ok. My preferred store is Century City.

Go to another branch. The customer service here, thumbs down. They really show how much they care, in person or phone.

I brought in a «vintage» purse for repairs to the lock. I fully expected to pay for the repairs. Not only did Louis Vuitton replace the entire lock, but they shipped it to my home in a brand new dust bag. All of this was done at NO CHARGE. :-) The staff at the Louis Vuitton store at Highland and Hollywood were top notch. A true credit to the Louis Vuitton brand, especially the manager, Azusa. I would highly recommend this particular shop if you are in the market for a handbag that will last you a lifetime and where you will always receive A+ customer service.

Keeping this review brief and simple for this particular Louis Vuitton branch. This location gets a pretty good amount of foot traffic — great touristy location!
I visited this LV branch to hopefully buy a present for a dear friend, the store is very nice, coinciding with all the LV’s I’ve been to, this store kept it’s classy, clean and luxe feel although small compared to other LV’s and has fewer men’s items than the Beverly Hills store. After looking around to see what they have and waiting for someone to assist me to find out what they have in the bi-fold’s — I didn’t get any assistance.
I totally get it that they are busy that day having so many tourist that came in together with me, I just wished someone from their staff spared a minute or a few seconds and bothered to ask «if they could be of assistance» or «we will be with you in a bit» …unfortunately that did not happen, I personally would not shell out a good chunk of dough for an item I have not inspected, seen up close or touched –especially if I am to gift it to someone. Lost sale. Next time, I’m going a bit further west to the Flagship.
I still like LV though, just not coming back to this branch.

I visited here to exchange a clutch I had purchased the day before in Santa Monica. Because it was after the morning rush hour, it was easier than normal getting in and out of the area & garage (normally, I would totally avoid this area; too much traffic and too many tourists).
I did have to wait a few minutes before a clerk was available, but once she was available, she was very friendly and helpful and offered me something to drink.
I noted to her how the clutch I had purchased the day before was far too heavy (because it had a chain for a strap, which also dug into your shoulder). I was very happy that she showed me a clutch that the Santa Monica store did not have; it was perfect. She made the exchange despite there appearing to be a scratch on the other clutch (I must have purchased it that way because I only had it one night and didn’t use it).
I was in and out of the store in 15 minutes and found exactly what I was looking for.

This place has been the spot for my Louis Vuitton. I always felt comfortable here, the staff have been really nice with me. Love it!

Although I didn’t buy anything the last time as I was just passing through, Jamie helped us and she was extremely nice, friendly, super sweet and helpful. Actually everyone in the store was very nice.

worst brand worst costomer service worst store manager, easy to buy and hard to return or refun or store credit, even u have available receipt and within 30 days and there is no damage on it, they say can’t retrn when you used it a week. This is my third handbag no more purchase from LV. Thanks save my M.

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WORST LV customer service;
I been a customer for over five years. I love my LV bags but unfortunately last one I bought was BAD QUALITY. I tried to get an exchange/​or fix n they refused (wanted to charge me over $ 2000.) to fix a damage I didn’t even do. They had no excuse not to try to helps after I spend over
$ 4000.00 in this bag and I had my receipt. They lost a very good client.

My friend came here to buy a gift for herself. The associate kept following us consistently and just stared at us the whole time. I had to constantly tell her if we could just browse for a bit. My friend even wanted to see a display bag, and the same associate came by and yelled,“Don’t touch the display!” She didn’t even explain and walked away. Every purse we looked at, she kept fixing them as we walked away. When we asked a question, she would walk away as we tried to guess on our own. She kept pressing us if we’re gonna purchase something too. At the end, my friend did purchase her item, but the associate had a rude facial expression, and her behavior was so repulsive. She discouraged us from returning and I won’t refer any friends or family here. The associate did not at all represent LV in any professional manner. Very discouraging.

WARNING TO ALL: DO NOT COME HERE!!!
This is by far the worst LV I’ve ever been to. They need to fire everyone and rehire a new team.
The people here make you feel like shit when you visit. No respect whatsoever.
They treat you like a 2-​year old child and follow your EVERY move.
They don’t let you touch and look at any bags. You need to ask for permission…
Also, their store credit policy is a joke! You can’t gift it or let someone else use it.
My brother had a credit that I wanted to use with my mom and they wouldn’t accept it…
Seriously, wtf?!
If this is in fact policy, it should be printed on store receipt.

Parking: There is a lot, just go to Starbucks and get a drink and validate your ticket.
This store is very stingy. My cousin bought my mom an LV purse and she wanted to exchange it for another purse since she didn’t like the style. The purse was only taken out of the box twice and they did a 360, well not even 360 since two people looked through it so 720 inspection of the purse. The date of purchase and exchange was maybe less than 5 days. But luckily I didn’t have any issues with exchanging the purse. The couple behind us was dinged for a smudge inside the purse and couldn’t return it. I guess I can understand the strict policy but makes buying purses for friends antsy.
We just wanted to look around the store but good god the guy kept following us around. I told him that we just wanted to look around and he backed off a bit but stuck to us like glue. I guess they get a bit of commission maybe? Not quite sure. But we decided to get the purse at a different time since we didn’t want to make a rash decision seeing how anal they are with the return/​exchange policy. Right after I said that, they gave us the complete cold shoulder. I was surprised how quick the customer service changed after I said those words. I just wanted to know how much that purse cost and whether there were other colors. He just ignored my questions. I just left. Maybe the one in Beverly Hills is better.

ok I’ve gotta say… considering this was my first LV purchase, and I’m not much of a materialistic gal, this has been a rewarding experience. I’ve had my eye on the Neverfull MM in Damier Ebene for a while now and considered ordering online, but after thinking it through and factoring shipping and handling costs, I decided to make an in-​store visit. I know LV has a stuffy rep from its SAs but at this particular location, I was immediately greeted by a kind and down to earth SA who then introduced me to the guy who’d be handling my transaction. The guy SA was a bit rigid at first, kinda had that trademark LV chip, but once the transaction was complete, he dutifully escorted me towards the entrance and took a bow. For a split sec I felt like some high profile celeb lol he was even kind enough to let me ‘try’ on the bag in front of one of their many mirrors throughout the store.
The SAs in general were successful in establishing rapport and ensuring my comfort level was left intact. My purchase came complete with the LV box + ribbon, the authenticity card with the SA’s business card, the storage bag and finally the shopping bag. The whole experience took maybe 20 mins or so and I was in and out no problem.
Paying with exact change was worth it in itself since it’s an investment on my part and I’m glad i was able to invest in a positive experience the first time around. I went on a Saturday at around 2 in case anyone is wondering. Love my new (and first!) LV bag!

BUYERS BEWARE:
This store will do their best to NOT honor returns/​exchanges. I bought an $ 1800 bag to give as a gift from here. At the time of purchase, I asked for a purse from the back because I didn’t want the floor display since some parts of the leather weren’t mint. I was denied because they said THEY ONLY SELL FLOOR DISPLAYS. They told me they only carry one of every thing.
So I obliged, it’s leather and it will have minor imperfections. Nothing major. Fine.
12 days later I went back to exchange since my gf wanted another model. When I asked for the exchange, the associate took the purse to the back to inspect and returned 10 min later to inform me that the bag was not acceptable because it could not be resold.
I couldn’t believe it. The bag was never used. It was just taken out to look at and put back into the box.
They pointed at some ridiculous markings that ALL leather will have. They said it was a big «scratch.» And therefore could not be resold.
KELLY VALDEZ who is the store manager needs to be inspected by LV because she’s running a shady operation. A bold face liar. She says they only sell flawless purses. Really? I told her to look around the store and asked how these purses can be flawless when dozens of people are handling them every day?! I mean if you really wanted to, you can pick out a flaw in any of their purses. Anyhow, she had no response and kept repeating herself. «This bag us un-​sellable.» Unbelievable experience. I could tell Kelly was being dishonest. She was not even trying to find resolution. She just wanted me out of the store.
I called LV cs and they basically said they have to back their stores decision.
So WORD OF CAUTION, don’t buy from here. But if you MUST buy from this store or any LV store, make sure your purse is FLAWLESS or don’t accept it. They know their stuff isn’t flawless, but they’ll still sell it as if it is. And if you want to exchange it, you will be out of luck.
After this experience, LV bags just look so cheap to me. And my gf feels the same way.

So I surprised my beautiful wife of 10 years by taking her to this LV for her birthday. Her jaw dropped (priceless) when I walked her to the front of the store with our 2 daughters and yelled «Happy Birthday!!!»…she replied, «No​.NO​.No. honey. it’s too much». I practically had to drag her into the store and still in shocked, she just said «I just wanna look». «No, you pick a bag, any bag you want» (hoping that she won’t go crazy and go beyond my secret budget).
We walked around a bit and were greeted by Winston and what a nice guy he was. This was going to be my wife’s first LV and he happily showed us just about every bag we pointed to. He made helpful suggestions and even brought a lady co-​worker to help with decisions. After about 20 mins of between two bags, she finally made her decision and Winston was patience throughout the whole process.
All in all, the experience of buying a designer bag with the sales professionalism made our day, especially my wife. (No, she did not go over my budget… wheeew)

Came in to this location to purchase a Damier Duffle and matching wallet. The first associate who helped me was cool, delightful and very helpful; made the process easy and quick.
Fast forward 5 days later, a button on the duffle bag snapped off as I was carrying it through the airport. =(
Took it back to LV on Hollywood/​Highland and was helped by a male asian associate and told that I needed to come back the next day to have a «repair specialist» view the duffle. I let him know that was unacceptable and that the issue was obviously a quality issue with their product. (No customer should not have to suffer due to a quality issue with their products; especially for the price being paid) He then told me he would take the bag back and have it shipped out to their repair facility in Ontario, CA. Apparently this would take 3 – 4 weeks. Completely ridiculous customer service by that guy. I walked out of the store feeling unsatisified and frustrated.
After some additional thought, I came back 30 minutes later and met with another associate (Estibaliz P). It appears that the male individual who helped me before had already left to go home.
Estibaliz was extremely understanding and accomodating. She reviewed the bag with me and decided that due to the circumstances of the bag being less than a week old, she would just do an exchange for a new duffle. In addition, she suggested having the tag engraved with my initials. Totally awesome!!!
I was a bit disappointed and frustrated that the previous male sales associate had me jump through hoops to have my duffle bag replaced, but in the end, I’m glad I ran into Estibaliz to help me.
I’m definitely glad I found Estibaliz P. Will definitely be calling ahead and heading straight to her for all future purchases.

This LV location seems to be a tourist trap, but the customer service here is excellent. It is the nearest LV store to my office, and the sales associates are always friendly. The first time I visited the store, the saleslady was patient with my many requests to see several handbags and wallets. After my first purchase here, I return to make more purchases for friends overseas and browse every now and then. I find the service to always be cordial.
It’s actually better for me to walk or take the subway because the parking sucks donkeys’ balls.

I came in this empty store and all you see is 3 sales associate (all women) chit chatting in the corner and not acknowledging my presence. I already know what I want when I walked in the store. So I don’t need to browse. I just need help. I had to tell them I need help then one of them took a while to even get to me. A old lady helped me and I didn’t like her service much. She is a bit clueless and super slow. Also, she doesn’t know how to box a gift! She made it ugly looking -.- So, their service is bad.
The location is very nice though since it is in Hollywood and highlands. Parking is always the same o. I had to drive all the way to the 5^th floor because it was full. Parking cost $ 2 for 2 hours with validation.