Flanigan’s Seafood Bar & Grill

Horrible experience tonight, the kitchen can not get it together. I mean after waiting over 30 min for the entrees the fries were hard and cold, asked for new ones and ended up canceling them after another 15 min of waiting and still not getting them. The waitress was great and we knew it was not her fault, sad thing the manager never came to our table to address the problems we were having. I think we will find a new place to eat as we are usually here 3 times a week. Very disappointed in tonight’s experience

Worst possible customer service. My wife asked for a side of basil for her Italian meal and was refused because it wasn’t part of the recipe. They put basil on other dishes and we would gladly pay an up charge but none of that mattered. The manager and the corporate office both stood behind this ridiculous policy. The corporate office replied to my email with «do not ask us to modify, substitute or alter our menu.» If their recipes were that great, people wouldn’t ask for changes. Also, they didn’t have any problem leaving things off my meal. Wasn’t that an alteration? I asked if they would alter their recipes to accommodate allergies. Their answer was the same.

The food here is always great. They also have pitcher specials Wednesday and drink specials also. Great place to watch sports also.

Good food and drinks. Big fan of Flanigans. Never have had a bad experience at any location. This location receives a 4 because the ambiance is a little off compared to other locations. But the service is great and food is always solid.

Flanigans has delicious food and drinks! The service isn’t top notch but it’s still worth the time and money spent. I’ve tried almost everything on the menu but still continue to love the blackened dolphin sandwich. I’m not sure what they do with that dolphin buts it’s mouthwatering every single time I have it. Their bbq sauce is so delicious! I don’t even put ketchup on my fries; I just use the bbq sauce instead. I do wish they would change their seating arrangements. Anytime you come with more than 4 people you end up sitting awkwardly in small tables. Anyways, big props to the bartenders! There drinks are astounding!

Very bad experience for my first time, they give me the wrong dressing for my salad, and a plus they give me the main entrée wrong also, made me wait almost one hour for my food, hope not all the chains are the same, the manager was a nice person wasnt his fault, the staff needs more trainning.

We love the environment ! Very close to our home and I feel like it’s always open. There are great specials like order a pitcher of beer and get free nachos. Rib night is great and servers are always on point.

One of my favorite spots but I’ve only been to this location two (2) times… Both times the location was packed with people. it is a rather small location and they have terrible parking. Both times I asked for first available seating so my wait wasn’t long as the other guests were waiting for Booths. The food is good as with every Fanigan’s that I been to. The only down side was, the 4−7pm Happy Hour is only at the bar. The 10-​until Happy Hour is anywhere seating.

Great service!!! The food was excellent even happier that the weekend has happy hour! Excellent. Experience

I ordered two TO GO dinners from this restaurant over the phone. Only to find out after we ordered, Flanigan’s charges 10% additional just for ordering the meal. We were picking up the order. Not being delivered. Ridiculous! Needless to say, the order was cancelled. No thanks!

Me and my family usually enjoy Flanigan’s and hence visit one of their locations at least once a month.
Now as for this location… no idea wth is going on, but not only was the service subpar when compared to other Flanigan’s locations we’ve visited, but the food we were served was burnt and tasteless. I actually got a stomach ache that evening as did my daughter. This never happened at any of the other locations we’ve visited, suffice to say we won’t be visiting this one again. Sad too, since we live 5 blocks away. Guess we’ll just have to drive a couple miles to the next one on Pines Blvd.

Went there this evening to celebrate my birthday with my close friends. Service was great, food was excellent. I always get the lemon chicken pastawhich was fantastic. My wife got a dinner steak specialand a free drink. My friends are got different meals and everything came out good. Very enjoyable night.

So I Visited this location yesterday evening and I must say I’m extremely disappointed. I have visited the Flanigan in Hialeah and East Hollywood on multiple occasions for many years and never received bad service. This is the first time visiting Flanigans at this location and it will be my last time.
We arrived and we had to wait about 15 minutes which was in a timely manner. No complain there. Thereafter, we were greeted by Brea the Waitress within a timely manner but it was immediately clear that her attitude is very standoffish and unpleasant.
We were seated at this establishment around 8:20 in the evening and I requested a margarita and my friend requested one as well. The waitress asked for ID which we handed to her and but then my friend was told that his ID can’t be accepted because it has a crease on it. My friend happens to be in his late 30’s along with everyone else at the table. His ID just happens to have wear and tear from being in his wallet just like all his other credit cards & identification cards. I found this very odd and never received an explanation as to why it can’t be accepted.
His Id wasn’t folded or split in half just had a crease from wear and tear.
I have been ID many times for the last 15 years and never encountered a situation as what happened last night. I decided not to drink or eat while at this location because i was turned off by my friend being denied a drink. Furthermore, the waitress just lacked people skills. I would think that is the best skill to have as a waitress. She built no rapport whatsoever with us and just lacked customer service skills. I completely felt unwanted there and that is why i refused to eat or drink while there. My cousin chose to eat because he is a huge fan of Flanigans and wanted to visit one before flying back to North Carolina, but he too was turned off by the service and the nuisances.
Furthermore, i walked outside with my friend as we waited for my cousin to pay the bill inside and we find the manager who appears to be in his mid or late 20’s making out with his girlfriend. I thought about questioning the whole ID thing but decided against it because i concluded that this location is run by incompetent people.

We go to Flanigans about twice a year, the food is typical bar food. We can always expect a good Mahi Sandwich though. On today’s visit, we were looking for a late lunch. So around 2:30 — 3:00pm we walked in and stood at an empty hostess stand for nearly 5 minutes waiting for someone to seat us. Finally a girl appeared and sat us in the dining room.
Then we waited for a server. We waited and waited and waited. We saw servers come and go, come and go. No one came to our table. What is going on??? Hubby walked up to the hostess and asked who the heck our server was supposed to be because the two servers walking around were ignoring us! Finally Sam, our female server, came running right over and took great care of us the rest of the meal. Albeit, the food was a bit slow coming from the kitchen. But obviously the hostess didn’t notify Sam that she had a new table to attend to in the dining room.
We’ll be back in another 6 to 8 months when we’re in the mood for Onion Tumbleweeds. And keep our fingers crossed for better communication between the staff.

Had to wait much longer than estimated and then the waitress (she might have been new) took almost an additional 15 minutes to greet us and was obviously stressed out. The saving grace was the food came out quickly and was great. Will go back but probably not during their busier hours.

Good olé Flannys. Ive been to quite a few of these and they are all good. the food is on point — we like to share the Joes Meal Deal (Full Rack) whenever possible. the chicken wings are some of my favorite in town and the tumbleweed onions are soooooooooooooooooooooo so good!
Dammit. now i want to go to Flanigans

The food was ok; cocktails average; customer service the worst ever. Servers not knowledge and manager Ed is the rudest most disrespectful person in «management» I’ve ever encountered. If he continues as manager, this Flannigans location is sure to loose a lot of business. I will never patronize this restaurant again. My family and I will spend our money where we are respected and talked to with decency.
I have been a loyal customer to flannigans for years, but this experience has left me with no desire to return again.
I will definitely contact the corporate office regarding my visit.

I order take out service tonight, entire staff excellent phone skills, they even made a correction to a location that was closer to me. Have gone to many different specialty hamburger joints, we find Flanigans to have a great size charred burger at a excellent price. «one of the best». Thank you !

Our basketball team decided to go after our victory to this location since is the closest by. we had a great time and a good experience. everybody just spend $ 20 each and we had beers and chicken wings and some extra food
I love this place and I will continue to visit it. the waiter that took care of us was very courteous on time always asked us what we needed and she was prompt on every request.

Whenever I go home for the weekend, a stop of Flanigan’s is always a must. My mouth starts watering for ribs at the mere mention of Flanigan’s. The portions are generous, and they are open late, so there’s always time to fit a visit in.
My family has been coming here for years, and I think we’ve had pretty much everything on the menu by now. A must order for me is always the smoked fish dip to start, and then a half rack of ribs with a side of dirty rice. And maybe an extra side of garlic rolls (no judgment!). We also usually get an order of the chicken stickers or dolphin fingers for the table.
The prime rib special is also a good choice, but so much food! A side, a salad, and garlic rolls make a nice complete meal. I believe this special is only served for dinner on certain nights, but I cannot remember for sure. I usually have leftovers and enjoy the prime rib cold the next day for lunch.
You can’t wrong with a fresh dolphin sandwich or a burger either. Basically, you can’t really go wrong with anything on the menu. It’s a fun casual atmosphere, especially if the Heat or Dolphins are playing. This is a great local chain to enjoy a meal and the local team.