Comcast Service Center

It is hard for a company to improve when they have the only game in town. I needed to replace my box and tried to get help over the phone. After being on hold for 45 minutes, the operator was nice enough but informed me to go to the center for faster service. There were so many people waiting for service that I had to wait outside and watch the number board. When I finally made it inside, I felt like I was on a Seinfield episode, The Soup Nazi, the agent just looked at me and did not speak. I explained my problem and he still just looked at me. After an awkward pause, he got up and went to the back and brought out a box. He never cracked a smile or really make eye contact after that. I think the profits of this company must not be shared with the entry level employees and they realize how much money Comcast makes. The problem is that these employees are the face of the company. As long as Comcast has no competition this behavior will continue. I guess I could terminate my relationship and then they will deliver better service. YEA RIGHT!

The worst company ever please check your bills they outright steal from people they are thieves with a license

Slow lazy did I say slow?! 4 ppl behind the desk 3 working. The other one is watching TV. REALLY?! They’re customer service whether on the phone or in person is the poorest of any company I have to pay.

Horrible service I walked in there was no direction as to who was going to be helped next. When I asked an associate what to do she was walking away into a room and completely ignored me.

I used to hate Comcast so I went to ATT and realized what expensive and lousy service really is. I was impressed that when I called Comcast for new service they followed up and showed up right on time as promised. I have been back with Comcast for over 4 years for phone and internet for work and have had NO problems at all. Thankfully very very reliable.

Comcast is an absolutely scam! I don’t mind paying for services that ACTUALLY WORK! It’s expensive, cable and internet services come in and out and you will get charged $ 40 – 70 for technicians to come and «fix» the issue; problem with that, the issue is never resolved, smh. They change the «contract» on you if you move to a different county, increasing your «monthly» bill (which I have yet to see) without your consent or even courtesy notice!!! Expect different charges and fees on your bill, long wait time (or simply being disconnected) trying to reach customer service on the phone and little results going in person to any Comcast store.

here I am 10hrs, that’s right 10 hrs. later and I’ve just been dropped for the 6^th. time today after talking to without exaggerating 21 customer service reps. Early this morning my phone was disconnected during an upgrade. Half could not figure out what was wrong and would send me to an division that had nothing to do with my situation or they would place me on hold till the line would dump, or the famous hello how can I help you person pops on again thus starting the nightmare all over again .As I type this the surreal on hold music is still, after 10 hours droning into my brain, I, m having visions, towers, satellites, must destroy the monster, destroy the monster…

I’m paying a monthly premium for their horrible, unstable business class internet service. Unfortunately there is nothing else available in my area. Oh, and try calling customer service and get anyone to talk to you

Wish I could give no stars! the worst company! Last night the cable goes out at 7:50pm, we check both TV’s also find out internet is also out. Call comcast’s so called customer service, I’m told they have a wait time of 15 minutes and if I choose to leave a message they will call me back. Yea right, like that will ever happen! After 37 minutes of sitting on hold I get an agent that is totally clueless and reading from a script about how she can send a signal to see if that will reset it. I told her that’s not going to reset the internet and if I’ve been on hold for 37 minutes it might be an outage, can you check before you start sending signals. She checks to find out, YES, there is an outage in our area! But good news, it will be back up tonight by 11:30pm. Oh Great! The Stanley Cup playoffs are on at 8:00 and will be over by 11:30. So to make a long story short, We didn’t get to see the Chicago Blackhawks win the Stanley Cup because comcast SUCKS!

Comcast is the best example of a poorly run company filled with robots. A big fat zero for resolving issues and dealing with customer service.

If I could give 0 stars I would. Comcast are nazis. Their customer service sucks, their services sucks, they overcharge. Company is run by turds. Fuck comcast! I dream of Google Fiber.

The worst company I have ever dealt with in my life. They charged me twice for phone and when I called they tried to tell me it is a one time charge for phone use. I told them I already pay for phone and have been for several years. They try to overcharge you all the time and when you ask what charge is for they cannot explain. Terrible company and I will change as soon as they stop monopolizing phone cable and internet. TERRIBLE

Visited the nearby comcast center and they were efficient. Got in took my number (#03) and they were on number #97 took them about 5 minutes and Patrick’s service was exceptional.
Let me add that the location is pretty tricky to find. The Comcast center is tucked behind the cvs pharmacy. Easiest way to get there in my opinion is if your going north bound on 46^th ave pass Sheridan street then make a right and go behind the cvs pharmacy. The center is a few steps away from the parking lot on the east side of the cvs building.

Comcast is an evil company. Comcast’s «Customer Service» is an oxymoron. Be sure to always check your monthly bills, and avoid auto-​pay if possible. If you don’t, you will be unpleasantly surprised when they raise the fees of your services and not notifing you before the prices went up.
Oh and their equipment rental fees are a scam. If you pay their rental fees every months for less than a year, you could have bought your own equipment. And of course they will not tell you that you can totally buy your own equipment instead of renting theirs.
Last but not least, always check what equipment they attached to your account. If you see any equipment listed in your account and you don’t have them, be sure to tell them to do an investigation, or else they will charge you the full equipment purchase price when you cancel your account.
Overall, Comcast is an evil, deceitful and dishonest company. Avoid them at all costs!

Love this place. It’s my favorite hang out. I really enjoy long lines. The terrible customer service was the best part of my visit. The décor was also just fabulous.

The service (internet and cable) are excellent, HOWEVER, Customer Service is HORRIBLE at best. We called ones to have the signal reset because for some reason it was slower than normal which was very weird. The lady on the phone told us she could upgrade us to HD tv for 10 bucks a month. This has led to $ 27 dollars in extra fees (connectors, cables) also we were added phone service we never activated but we always got charged for. We also got charged for an installation fee that we installed ourselves. One of our TV’s which was working perfectly until we switched to HD had a line not wiring, we spend 45 min with a guy over the phone that could not figure out why it was happening. HE DECIDED to send someone over, next thing we know, they charged is 39.95 for the «visit» cause all the guy did was change a cable. When we called to dispute voice charge and «installation fee» Customer Service rep said they removed the charge and told me how much to pay. I paid what he told me and the next month I received an email telling me i did not pay my bill in full. 3 calls later to Customer service, the issue is still not resolved.
They tell you $ 10 for hd, bit they pile up fees on top like crazy. If you don’t have patience move on to another company. i CAN’T believe that a company this big is so disrespectful, liars, and unreliable. COMPLETELY disappointed.
btw, we also went to this store in person and they told us to call 1800 COMCAST because they are not allowed to do anything with bills. and when we went to pick up the installing kits we had to tell the girl 3 times why we were there because while we were talking with her she was more worried about changing the channel on the tv hanging in the seating area… DISRESPECTFUL ALL AROUND

Comcast Technical Support Line
Main Line —
Activations — 855−652−3446
SB6121 — Added to Account on — March 31, 2013
Removed from account on — September 21, 2014
Replaced with the — SB6141
SB6141 — Added to Account on — September 21, 2014

Ticket — No Internet /​Slow Speed
Field Tech came out on Tuesday September 23 — Node issues — did not fix but escalated to energinering possible capacity issues. Line guys will be out within 24 hrs
Techs Name — Zack — 954−774−9855
Called Sep 24 — at 6:48 am — Spoke with Jean — Jacksonville FL — 9 043 747 600 — Mail box ex 1 276 319
Called Sep 24 — at 4:30 pm — Spoke with Zack (Field Tech) — Report that about over 100 people in my area having the same things they have been receiving lots of calls in this area about the issue. Doesn’t know exactly yet but will up date and he states there are people actively working on it
Called AT&T Uverse $ 56 per month for 18/1.5 Plan — No Contract — Was told should be activated in 3 hrs
Spoke with AT&T Phone tech on Sep 24 at 5:36 was told after 8 pm
To register —
Canceled AT&T uverse on September 26
September 27 (Sat) — Field Tech Came out — claimed i was getting pro speeds — Showed up 2 hrs late
originally scheduled between 3 and 5 pm did get here till 7:30 pm —
September 29 (Mon) — Called To have Tech Re-​visit — Packet loss and slow speed no speed .5 and 10 up
September 30 (Tues) — Field Tech Scheduled between 8 and 10 am —
Field Tech Showed up at 9:45 am —
Berry — 954−774−9804 — escalated it to the line guys told me they should be out about 2pm he works till 7pm
September 30 at 6:13 spoke with sup escalated ticket.
Ticket — 25 017 523 — will get callback in 24hrs from 6:20 pm
October 1 Wednesday was called about ticket ending in 513 ticket was called at 9:25 am
Frances called place ticket again between
8:00 am to 10 am for October 2
Called at 4:42 pm spoke with sup
Created ticket Cr 39997xxxx
John told me possible two field techs and sup field tech
Came out again finally 4 techs later.

Comcast has made changes to my account twice now without my consent and then tries to lie their way out of it. I have spoken with an attorney regarding a class action lawsuit. The wheels are spinning and will make sure everyone knows how to hop aboard to get your money back from this crooked company.

Terrible customer service. Gave us a 2hr window on a Saturday night (7to9).Showed up a hour late for that. Then because the customer service rep didn’t speak English the tech showed up with the wrong information. So we waited 3hrs for them to show up and say they couldn’t help. Also found out if we wanted the service we would have to pay more money. Fantastically awesome. NOT! Taking our money elsewhere.

Ugh, take a number on a little ripped off piece of paper just like the Deli at Publix except there’s no thinly sliced sandwich delights waiting for you or free samples when they call your number.
Customer service should be mutually exclusive words with this location. Though after spending some time here, I really don’t blame the Comcast employees.
I have never heard so many reasons why people’s cable should be turned back on. This is a reality show in the making, some guy telling the Comcast dude that he can’t go home and tell his kids there will be no TV tonight, and some other guy cutting in line because his request will only take a few seconds, yet another saying that he paid cash so why isn’t his cable back on? Then another guy saying he didn’t order that movie called Holly does Hollywood, or Forrest Hump, or Lord Of The G-​Strings, or White Men Can’t Hump or Free Will Humping and that pay per view event.
I’d give this place one star but the entertainment value of the conversations I heard were pretty comical and made my wait a little more tolerable, so why didn’t I video this?