AT&T

I just got out from this location.
I have a business account with AT&T.
I’ve been standing there for 15 min and nobody even wrote down my name or say hello.
There were only 2 at&t sales associate.
I’ll go to another location

Ordered a new phone online went to this store to pick it up only took me 10 minutes to sync everything with the phone. The store employee where polite great customer service and out the door great service quick just the way I like it

The joke of a manager at this store had some serious lessons to learn about being a manager. If your willing to lose a $ 450 sale over waiving a restocking fee for a SO OBVIOUSLY defective phone, your not management material. What’s that saying? you can’t put lipstick on a pig and call it a lady, well that goes well here, you can’t put the queen on McDonald’s in an ATT management position and call her a manager. She isn’t.

Costumer service excellent I delt with tia she is an amazing patient person they kept telling me I had to give nothing down just make payments then they said no and then she called them and they told her for me to do it online and they said nothing down and when I went to check out they told me I had to give a down payment again I called main office they refuse to help Mike Rekin a supervisor said he was Goin to help and he hang up on me. another supervisor told me the manager at that store could write it of when I went in the store with him on the phone he hang up. the rip people off the wanted 300 down and a two year contract 100 a month I was Goin to pay 2300 for the never I went to tmoble they are the best

Great customer service! I came to the location 15 min before closing. Customer service representative was super helpful! He answered all my questions and helped me with everything I needed. I am extremely happy! Thank you, guys!

Don’t even ask them about their home service! Read on;
I went here to inquire about home services with thoughts of switching over from Concast. I repeatedly told them that I’m only shopping at this time to be certain if they are the right choice for me. I asked if I were to choose AT&T, when could it be installed. That’s when all my personal information was needed. I repeated that I’m only shopping and asking about installation. They insisted that all this information was needed to find installation times in my area. So I gave my address, phone, and drivers license number. I thought I’d be safe not giving my social security information. Wrong! Later that day I was notified that AT&T hit my credit information. I never signed or authorized anything regarding their services and they checked my credit! It gets better, yesterday I received a bill with a scheduled appointment! I can’t believe how inquiring about their services meant that I’m now a customer. Also, be certain to read and understand the fine print. This is why I stuck with Concast!

I love this store, there are always plenty of reps and they are very efficient. They are way better than the store in Aventura.

This AT&T store is very conveniently located for me, so I’m happy about that. In the internet age this isn’t much I can’t do directly from the website, but occasionally I find myself forced to come into this store.
As I mentioned, there aren’t many reasons a person needs to come into the store anymore, so the wait time here is short. I remember visiting AT&T stores back in the day and putting my name on a list and waiting and waiting… now I’m seen immediately.
In the last 6 months I’ve visited this store 3 times. All three times were quick and I received excellent service, although the last 2 times I felt the staff was a little uneducated about some things. Any of the technical questions I asked were unable to be answered. No biggie as again, the internet exists, and I am pretty successful at googling, but it’s sad to see a staff that is uneducated regarding the advanced features of their own products and services

The people that work in the store are very rude and have no idea what they are talking about. When asking questions to the representatives in the store no one had any solutions or idea as to what I needed help with. And then when I tried calling the store back later to ask questions they all the sudden knew the answers and were very rude once again. When hanging up the representative hung up the phone and didn’t even say thank you or goodbye or anything. Horrible customer service I recommend going anywhere else!

I joined Unilocal to write this review; that’s how shocked I was by the responses I got from the staff at the AT&T store on Sheridan and 33^rd Avenue in Hollywood, FL.
My parents gave me a case for my iPhone 3GS for my birthday. It wasn’t the kind of case I wanted, so I went into the store tonight to exchange it for another kind. The woman who helped me looked cluelessly at me for a moment, muttered that she thought it was «impossible» and sought help from another associate named Jamie. He confirmed her answer: it is not possible to return an in-​package case to the AT&T retail store without a reciept.
I explained to him that, when I worked for Apple, we did this sort of thing all the time. I added that I had returned items similarly to Wal-​Mart and Target… he didn’t seem impressed. He said that, «with no way to tie the case to a transaction, it’s up to one person, the Manager.»
So I spoke with the manager, a woman named Ana. She backed the other two up, saying that there was no way they would take back the case. I said, «I don’t want a refund; I just want to exchange it for another case.» She didn’t care. I explained that we did this sort of thing at Apple all the time. No dice.
I then added, «Let’s be clear. I am flabbergasted that this is your policy and I will never, ever purchase another accessory in your store. You really should make a phone call on this one and pass it up the line to your district manager.»
Ana said that she would do so then tried to explain the policy again.
I interrupted her. «Please don’t explain,» I said. «I don’t care why this is the rule. From where I’m standing, it sounds like AT&T cares a lot more about your needs vis a vis inventory managment than it does about my experience. That seems backwards. Pass that along, too.»
She said she would.
Sheesh.