Petco

I had a very bad experience here getting my dogs nails clipped and filed. It was a waste of money and I had to fix them myself. Never went back.

I tried finding this address with Google Maps, and it took me down South Main Street, several miles away, not even in view of the store. I called the store to ask for directions. This place is hard to find unless you are a regular in Holly Springs because it is deep at the back of a shopping center access road, without a line of sight to the main road, and Google Maps has no idea where it is. I drove about 35 minutes to get here, so getting to a nonexistent destination kind of fried me.
When I called the store, they seemed nonplussed that Google Maps did not provide good directions to their store. They were aware of it, but evidently the management does not care enough to get their store location corrected with Google Maps.
Tried to CHECK IN while standing in the store and in the parking lot, and Unilocal thinks the store is 3 or so miles away. Irritating.
Prices on the specialty dog food seem higher than what I’m used to seeing at Petsmart. Foods seem to have been marked up before they were advertised at a sale price of 15% off the specialty dog foods.
I visited on a weekday afternoon, and there were very few customers in the store. I passed 3 employees several times while I was hunting around for my brand. No offer of help.
As I am rolling to the register, someone asks if I’m finding everything okay, finally.
Upon checkout, I also told the cashier about the difficulty locating the store, and suggested they ask the management to get it corrected. Blah unconcern, again.
Now that I can actually FIND this store, I’ll probably be back just once a month to get the dog food I’ve chosen for its ingredients list, but I’ll buy my doggie goodies online if I can avoid a trip here.

Until Petco opened here in Holly Springs I had never been to one. I found the place to be clean and well organized. I have interacted with various members of staff and they generally have seemed enthusiastic about their jobs, and knowledgeable about pet care and products. Needless to say I haven’t been back to Petsmart since this place opened.

I’d never been to a Petco before this one opened. I was a little disappointed that even though it wasn’t busy and I saw several employees walking around, no one greeted me or asked me if I needed help (and I did need help which was pretty clear, but to be honest, I felt a little ignored). We got what we needed (no thanks to the the associates on the floor) and the super sweet cashier redeemed the whole experience for us. She signed us up for a Petco card which saved us a few bucks and she was so friendly. We’ll definitely be back but I won’t expect any help until we make it to the register…