Steak ‘n Shake

We hadn’t been to a Steak ‘n Shake in a long time and we won’t go back to this one! We waited quite a few minutes to be seated although there was only one family waiting ahead of us. (It was obvious that they were under-​staffed.) Someone finally took our order and when our burgers came, they were cold and very dry – fries were also cold. The shakes arrived so late that our food was gone. The waiter apologized and said we wouldn’t be charged for the shakes, which we appreciated.
The food was just plain awful!

This is the first time I’ve been back to this Steak ‘n Shake in a couple of years because the last time I was there, the floors were so dirty that we felt disgusting. Also, the service was painfully slow — waiting over 30 minutes for our order.
Well, after a couple of years, it seems the barely anything has changed. The floors were so gross I am actually planning to clean the bottom of my RUNNING SHOES!
Also, we waited about 25 minutes for our food. And it wasn’t even cooked right. I ordered the Frisco Melt. One piece of bread was barely toasted.
Just so to know I’m not going overboard here’s a picture of the floor under our table. I don’t even know what he little mucous-​like pile is, and I really don’t want to find out.

Well I cannot review the food which is a shame Saturday we were seated three tables in front of us which is fine. Waitress handed us the menus said she would be back .
Never came back !!!
15 mins went but I watched her and a manger spent a lot of time by the drink station.
Well guess what we weren’t the only one a different waitress shift change I guess came over and asked if we had called saying we hadn’t been helped.
Yes one of the tables called in asking for help. The first table just got their drinks as she was asking and the she said oh wait let me clock in and then left after we said we have been here for 15 mins no help and were not the only one. And she left !!!
Then our original waitress who dropped of drinks to a table that had been waiting awhile before us came back asked if we called and the left to go help the table that came in after us and had the nerve as we left to say sorry guys.
Never mind the two tables ahead of us that still hadn’t gotten a drink order in she went back to the older couple.
There were people waiting to be seated my wife talked to the manger and she was only concerned if we called in my wife said no but your waitress aren’t doing the basic job the other waitress who left to clock in said oh I can help you know and my wife said go help the two tables that still haven’t been helped my husband already left and guess what no one was concerned
If you want service call in from the restaurant they will look for you other than that don’t Bihar

Going to a steak and shake can be hit or miss… First time I’ve ever had their breakfast! The skillet was on point and was very tasty. It took a little bit to get my food but I was drinking coffee anyways so over all it was a good morning!

The waitress we had was very nice. The food took about 45 minutes to get there and the place was not busy. I also ordered a shake to go and after 15 minutes of waiting for a milk shake we just decided to cancel it and leave. They asked if I still wanted it after I told them to remove it from my bill. I politely declined and just left. I wouldn’t come back to this location.

+ I never associated friendly service with a Steak n’ Shake because of past experiences but, so far, this location has great servers. I remember myfirst time there, I could tell the waitress was having a horrible night but she kept her chin up and did amazing considering the circumstances. She was still friendly and attentive. We were impressed. :)
+ Plenty of food options
— The restaurant could be kept cleaner the ladies restroom could use better attention.

I guess this Steak and Shake must feel they have too many paying customers because today they sure treated me like they could have cared less if I ever came back, and no I will not be returning here. I pulled up to the drive thru and ordered a burger combo meal and a shake. When I was about half way home it dawned on me that I had forgot to tell them which condiments I wanted on my burger and figured oh well I guess I’m stuck with mustard, ketchup and pickles and maybe onions instead of what I wanted but forgot to ask for on my burger. When I got home I opened the burger to pick off any onions if they’d been put on my burger and I couldn’t believe my eyes. Either through laziness or wanting to save the company a few cents they didn’t put anything on the double cheeseburger except one slice of cheese and that was it. Then when you throw in the fact that the bun was soaked through with grease and I was not a happy camper. When I say grease soaked I mean it was soaked with so much grease that you can see the grease discoloring about 20% of the top of the bun. Pretty gross!
Common sense would dictate that if a customer orders a burger and does not specify what they want on it you at least put the basics, as in mustard, ketchup and pickles, on the burger or you ask while they’re ordering and say sir would you like any condiments on your burger. There’s no way they can seriously believe that most people who don’t specify the condiments on a burger really want a burger with nothing at all on it except for the excessive amount of grease you serve on your burgers and buns. So thanks for the grease soaked bun and the burger with no condiments at all on it. Granted I don’t stop in here that often so they’ll never miss my business, but if they do this to all of their customers they may find themselves out looking for a new job when this place is closed due to customers refusing to return for another round of crappy service and grease soaked hamburger buns.
I assume they are pretty proud of their shakes since they’re mentioned in the restaurants name, but I can tell you that while they are OK they certainly are not any better than what you’d get at any other fast food restaurant.
Congrats on losing a customer because you were either too lazy to ask what condiments I wanted on my burger or maybe by not asking you were trying to save your employer probably something like a whopping 3 or 4 cents worth of condiments.

Late last night my fella and I realized, «we forgot to eat dinner.» We were staying at the Lake Shore Resort in Saugatuck and had too much fun kayaking and watching the sunset to realize that we were starving. By the time we picked up on this nearly everything had closed. Or at least their kitchens anyway. So we hopped in the car and hoped we could find something in Holland that could fill us up.
Presented were our options – Denny’s, a number of fast food drive thrus, and Steak and Shake (technically also a fast food drive thru but perhaps a bit classier). I had fond memories of going to a S&S in SE Michigan with my friends during late summer nights driving around in high school so I pointed us in that direction. It was a solid call.
The space was clean and delightful in that faux-​retro kind of way, the food was good (we both had the double with cheese fries and split an Oreo shake) and CHEAP (we walked out with both of us nice and full for under $ 15) and I got to bore my beau with tales of my youth and other Steak and Shake locations. Nostalgia always makes me a little soft when awarding stars.
If you’re in a pickle or just looking for something fast and cheap this place is a solid option. My fella went in with very low expectations on dining that night and walked out saying, «that was actually pretty effing great.» So there ya go.

Every time I come to Michigan I have to stop and get a shake. They’re so good! Plus during the week from 2 – 5 they are half price, so even better! I signed up for their email deals and I got my fiancé a burger and fries and both of us shakes for less than $ 4!

I went through the drive through with a simple order of a #1 combo with NO CHEESE. Well, the guy who took the order heard me right because the receipt says no cheese, but much to my surprise when I got home, the burger had cheese on it, and it was also WAY over cooked. The fries were also cold and stale. This is disappointing because whenever I go to steak and shake, I am accustomed to receiving great food at great quality.

Had a great experience tonight. Steak and Shake usually employs entry level wait staff. The waitress tonight was on point. Cook did a great job. Food was excellent.
Thanks guys.

Today’s trip to steak n shake WAS SO DIFFERENT. There was a huge difference eating here around lunch time than in the ungodly hours of the night.
Shakes are always on point, it was even better than the last time. Not sure why, but it was. We ordered the same exact thing too. I think what really made the experience greater was the customer service. We came back because we were in the area and my boyfriend is obsessed with spicy stuff and he was just craving the peppers they had. Fun fact, you can actually purchase the peppers. Shout out to Kaitlyn for doing a marvelous job.
The only reason I’m not giving it a full five stars is because right when I ordered I decided to look at the table top menus and I saw stuff I would’ve ordered there. I’m guessing it’s not done because these items are «for a limited time only» but an insert or a «hey we’ve got new stuff to try» would’ve been cool.

In typical fashion (for this branch) they forgot part of our drive-​thru order. My wife went inside and the manager happened to be working the counter. My wife tells her that they forgot the fries and the manager starts to argue with her saying «there’s no way you ordered them because we would have put them down right away». I actually happened to be on the phone with her at the time and can say for a fact that whe did order them as I listened to the entire order. Now, I will say we didn’t get charged for them, so my wife tells the manager no big deal, I just want to get some fries then. The manager takes her card, gets 2 steps from the counter, turns around, tosses her card back at her and say «you know what, you can just leave». Talk about a severe lack of professionalism, this woman should be fired immediately.
I can say, I’m not overly surprised though. My family likes Steak n’ Shake but the Holland location is certainly not on par with the rest. Service is always slow, they will undoubtedly forget half of your drive through order and aside from 3 – 4 of the usual staff, most are rude.
I say avoid this place like the plague. We certainly will never go back.

What’s sad is that I worked here back in the late 90’s when I was in high school. It was great back then and was always packed. I’ve been there a few times for dine-​in and noticed it was dirty and the wait staff was rude and nowhere to be seen. The food takes forever to come out when I can see it sitting in the window getting cold. I’ve also used the drive-​thru and it takes forever to get the food. It comes out cold and usually wrong after waiting for over 15 minutes in my vehicle. So not worth it.

TERRIBLE. After my subpar dining experience, the workers at the front of the store made me wait 20 MINUTES while they spent their time talking to their friends and fellow co-​workers. It was incredibly rude and unacceptable. Once the waitress served us, she also just left. Didn’t offer re-​fills or anything…

TERRIBLE. Took 15 minutes for waitress to come take orders after we were seated. We ordered food and drinks at the same time. Took an additional 20 min after that to bring five waters. Our food came 40 minutes after ordering and it was cold. Isn’t this supposedly made-​to-​order? Very disappointed. Restaurant not even busy.

I’ve never been disappointed at any Steak ‘n Shake I’ve been to, and this one continues that streak. Perfect service, the people were incredibly friendly and helpful even with the non-​English speakers in our party. The server was funny and thoughtful, anticipating our needs, and quick to bring us things before we even had to ask. After our order was in the manager stopped by to say hello and talked with us and the table next to us for a bit, incredibly friendly guy who was genuinely interested in our experience and making it a good one. After a long day, it was nice to sit back and sip a shake and eat a burger somewhere clean and friendly.

This place has really been constantly improving ever since the new management. The big guy that runs this place is awesome!

I hope our experience here was not the norm for this Steak N Shake. We love Steak N Shake for a quick and usually dependable meal. They were training, the kitchen was filthy (wish we hadn’t seen this as we paid), our order was wrong and our waitress was a little confused. Plus the French fries were not hot and that is a sin!

This is one of the better steak and shakes, the service was fast and friendly and the food was as always good. We where able to even get half priced shakes from 2 – 4 happy hours every day. The restaurant it self was also fairly clean. I was very happy with our choice.