Verizon

i have recently started going to this Verizon store and see Hasnain everytime. Very friendly and helpful. he spend 1 hour to expalin me everything. i would recommend him to evryone! thank you God for having a great guy like him around!

Stopped in for my upgrade, and service DEFINITELY IS WAY BETTER than any other Verizon location. Eric is very helpful and explained everything to me bout the new iPhone 6 as well as all the promotions. Very happy to have stopped in today! I will DEFINITELY be returning to THIS location in the near future for my upgrades and any help I need. :)

Stopped in to quickly replace my iPhone charger today. Thought I’d have someone also check my phone speaker that has been sounding off. A man at the door greeted me, took my name, and let me know there was a 25 – 30 minute wait. I asked where the chargers were, and he vaguely pointed to the back of the store, said there should be some there, and if not, more in the back. When I could not locate them, I let him know I was unable to wait, and just wanted to purchase the charger, could he please show me where it was. He did not move from the door, and just said I’d still have to wait 30 minutes to make my purchase. I asked if there wasn’t a cashier or anyone that could ring me up quickly (there was an employee standing at one of the registers, and he was still just standing by the door taking people’s names) but he said no. I am in the service industry, and I found it unbelievable that a customer that would definitely be making a purchase would have to wait to do so… I’ve never experienced this at any other Verizon store; my customer service experiences in the past are some of the reasons I am 7 years loyal to Verizon. His lack of customer service made me leave the store. Later that evening I stopped at the Schaumburg location on Higgins. There was also a wait, but this man at the front taking names asked me what I needed, retrieved the charger for me, rang me up, and sent me on my way. That is definitely the location I will be returning to in the future.

Needs more staff ! I waited there for an hour for help !!

My Fiancée and I came in to upgrade our phones. We had to wait awhile because we happened to go on the day the Iphone 6 came out. Once the associate came to help us, we let him know that we had the unlimited data package and we wanted to know if we used our upgrade if we would lose that. He said yes and then went to check our data usage.
He found out that we use a ton of data and basically told us that if we used our upgrade we would have to go with one of their packages and the most data they could offer us was 6GB. That was not nearly enough. He told us if we went with this our phone bill would be $ 300-​$ 400 a month. He told us not to do that and just go online and buy our phones.
We are very grateful that we didn’t try to get sold things that would be stupid for us. Very helpful associate,. he made our day.

I had a stellar experience when I went and got my new iPhone 6 the day it came out. The staff was organized, friendly, and incredibly accommodating. Since we had to wait in line, they offered us bottled water and coffee from Dunkin Donuts. Since it was release day, we were only allowed to enter the store when there was a free associate, and while we waited they kept us organized with a list to ensure we all got what we wanted.
Everyone I encountered truly provided amazing customer service. Yes, they tried to sell me additional things but I didn’t find them to be too pushy. It was all good natured and I really enjoyed my experience.

Came in to buy the new iPhone 6 asked to use there bathroom they got rude and told me they had to escort me they never took me to the bathroom, than we’re very rude and unproffesional in the process of the new phone with the edge program, very pushy sales I’m switching to sprint

I have been a Verizon customer for years and have visited several stores throughout the years. I made a visit to this tore because I had a question about a product I was interested in purchasing. I was greeted prior to entering the store with the door being opened by one of the sales employees; immediately I was asked how they could help me! Christian, the Manager who assisted me, was very helpful and knowledgeable about the product (jawbone up) which I did purchase; I had several questions and at times don’t consider myself to be tech savvy; however Christian was very patient and didn’t seem to be «bothered» by my numerous questions, he also took the time to be sure I was comfortable with the operation of the device; prior to me leaving the store.
I am eligible for an upgrade on my current phone and have been dreading going in to search for what I want; however I will definitely return to this location as the level of customer service I received here was AWESOME!

Had a problem with a phone I got from Bestbuy 6 months ago, went to this store to have it looked at because it was closer and a corporate store. First time, this girl looked at it and did a factory reset to see if it will fix it. She was nice and asked me to text her if the problem happens again. It did after a day so I let her know and she said to come in for a replacement and talk to a manager since she won’t be in that day. I went back two days later and there was a manager named Christian. He had this snotty attitude to begin with but whatever, I’ll just get my replacement processed and go. Had to wait around for 10 mins because he was doing something on the computer. I was having a problem with the internal memory media scanning (LG Intuition). He proceeded to tell me that it could be a corrupt external memory card. I told him this phone doesn’t have a SD slot (first sign of incompetence). Then I told him what had happened and about the factory reset and the error message I was getting. He went to his computer and searched to see if any known problems were in the bulletin and spent around 30 mins searching through GOOGLE (which I have done at home previously without success). After 30 mins of him searching on the internet, I finally got tired of the wait and told him to just get me a replacement because this was a repeat visit and was told to come in for a replacement, not just sit around while he googled the problem. He said OK then looked into the computer more then told me because I bought my phone from BB I had to go there to have it serviced. I told him it’s VW phone under VW contract. So now you’re telling me this after 40 minutes messing around?
I went to BB days later and they said no, VW should take care of it and they never had a customer come back to BB for VW phone sold under VW contract. I went to another VW store (luckily there was another VW corporate store in the mall) and the manager told me she would do a replacement. I asked her about what Christian said and she said that’s not the case and she’s not sure why he said that.
As a manager he probably knows this and just wanted to give me a runaround.
Do not go to this store for any reasons.

Nice store and location, but the attitudes are too snotty for me in this store. The funny part is that the rest of South Barrington is not like this, though they have the money to be. My wife and I found that all of our Verizon needs can be taken care in Target. That is good enough for me!

The customer service here was below average at best. They do ask you what you need, but the attendant that serviced me just asked what I wanted. When I replied, «Car charger» he didn’t ask me any other questions. The body language and intonation he gave me was that he cared more about the sale than anything else. Probably won’t be back here.

Excellent customer service. I just switched to Verizon from T-​Mobile. My rep was fantastic and helped me out by not only giving me a discount on my new phone cover, but also researching my account against my employer and got me a 22% corporate discount I didn’t even know existed on both my calling plan and data package. Highly recommended! I will be doing all my business at this location.