Red Robin Gourmet Burgers

One of the best restaurants in South Barrington, and Hoffman Estates with great food and service as well.

Just perfect all around either from take out or eating at the restaurant — customer service & food is wonderful!

Came for lunch recently and really liked the set-​up and atmosphere of this particular location. Our waitress was… nice…but I don’t think she smiled at all… maybe once? It was not that busy, yet our service was really slow and lacking. Our food was great! We each got different chicken sandwiches and pretzel bites as an appetizer. The sides really aren’t «bottomless» when you’re server never comes around to ask you if you’d like more of your side. We also sat for quite some time without any refills on our drinks. Luckily neither one of us ordered anything spicy. I’m giving it 4 stars because of the atmosphere and food and the fact that everyone else we encountered during our visit was friendly. I’m trying to give our server the benefit of the doubt since everyone has bad days. We’ll go back… just hopefully with a different server or at least better service… and maybe a smile!

Been to this and other locations a few times in the past but I figured I’d write a review after my experience here with my in-​laws last weekend.
The good:
— Bottomless steak fries!
— Onion tower appetizer! YUM.
— So many burgers to choose from.
— Extensive selection of drinks for a burger place.
The not-​so-​good:
— Crazy loud. Just. too loud in here.
— Long wait. Why are there even this many people eating here on a Saturday night? Red Robin isn’t anything special.
— Tables too close together. When we were finished eating, we had to fold our tables up to have enough room to stand up and leave without bumping into the group dining next to us. Soooo awkward.
— Electronic ordering/​paying devices. Some might find this useful but I found it kind of impersonal… Our waitress didn’t make many appearances. It’s also dangerous! We had an eight-​year-​old at our table that accidentally ordered and paid for a game. We never played it but it was put on the bill. Not cool.
— The bill for a table of eight was $ 150+ for each to get a burger, a drink (or two), and all to share an appetizer. NOT worth it, in my opinion.
— I ordered the bacon, egg, and cheese burger. It sounded amazing but my expectations exceeded the burger. It was good, but not amazing.
2.5 stars. Rounding up to 3. Meh. It was OK.

Great selection of Angus beef burgers on ciabatta bread. Nice bar selections on draft. Staff are friendly and helpful. Nice place for families and couples or to meet friends. Very clean and well run. Will definitely return.

Came in on a Sunday afternoon, we were literally the only customers at the bar. You would this would mean good service right? Unfortunately it was quite the opposite. After we got our orders placed, I had to ask several times for a refill on my drink. Again, my drink sat empty while the bartender would rather eat excess milkshake with a spoon from a customer order… right in the open. The food came, burger was good, about the same you’d expect from the newer burger chains like five guys. Asking for a refill on fries sounded like I was asking them for a kidney. They forgot the first time and finally brought it after the second request. Not sure if the service would be better if the place is busy or not.

About a 2 – 2.5: While in the area, a group of us came to Red Robin for a semi-​quick lunch. The menu, just like other RR locations, offers a variety of burgers, wraps, sandwiches, and even soup and salads. I had the Red Robin Gourmet Cheeseburger with a side of their steak fries; the burger itself was just okay, but of wrong temperature; the sesame-​topped bun was more on the dry/​stale end T_​_​_​T The fries seem to be on the smaller scale, and not as thick and large as I remember them being. Our server, who seemed nice, was totally MIA, and so we had to wave down another employee that was passing us by for extra napkins and condiments. The food seemed to take much longer than the usual, and we were never checked upon to see if we needed anything else. Even trying to get the check was such a hassle! T_​_​_​_​T The area seemed to lack of dining options, but I recommend in driving a bit further out for eats!
+inaccurate orders T_​_​_​T
+MIA service T_​_​_​T

It’s got good iced tea, burgers and wraps. It’s good for the kids, the downside is that the service can be hit or miss. Sometimes it’s great and sometimes it’s not. Overall, we enjoy coming here and know that the whole family will find something he or she will eat.

I want to say I have been to this location enough times to give an honest review. The food is always very good, fresh and a consistant quality. Wait times are always pretty long on the weekends, so we prefer to go during the week to get out burger fix. The staff is always friendly, so I will keep coming back. I appreciate that the location is close to my home as well.

I’ve always had a good experience and good food from this location and I work right across the street so I’ve been here multiple times. We mostly order carry out for lunch and the food has always been good and they’re on time.
I recently went there to dine in for lunch because I had some extra time but I was alone so I just sat at the bar. It was slow in there at that time because it was late afternoon so the waiters were just chill and very friendly it was really nice.
I got my favorite burger the Whiskey River Bbq burger with the peach tea, so good!
The bartender Sara was super cool. We had good conversation and she was very professional and helped make my experience better. I’ll definitely be back many more times!

This was the worst red robin I have been to. The service was sucky and it was not even busy… we ordered the bottomless root beer float and were only given two scoops of ice cream the entire time… Never asked if we wanted more… but filled the soda part back up… That’s odd to me. Burgers we luke warm and dry… Just a really bad experience. I have to say I was really surprised. I will not be coming back.

Typical chain burger with flair… If you want a consistently good burger this is the place all over the country I’m sure it’s the same. The wait staff vary at locations usually pretty decent. If you stick with the burgers you can’t go wrong, spend a little more and get their Angus it’s worth it.

Server was very helpful! She noticed I did not get exactly what I wanted so she went and got me exactly what it was that I wanted and didn’t charge me for it. The help was great and the food is awesome.

I had an absolutely wonderful experience here yesterday, at the busiest of times: 5 PM on a Saturday. When we walked up to the building, it looked quite busy, but we were seated right away. Our waitress, Kate, was incredibly friendly and took no time in taking our orders. She was also able to recommend which kind of spicy burger my boyfriend should choose between. I ended up having the Whiskey River BBQ burger with sweet potato fries, and my boyfriend had the Big Ghost Tavern Burger with regular fries. I also had the freckled lemonade (which is ALWAYS delicious) and my boyfriend had their iced tea (which, for only 10 calories, was amazing. He let me try it.)
Everything was cooked perfectly, our waitress was very attentive, and the atmosphere was quite nice, even with how busy it was.
I will definitely be back.

You call this re branding and good service. My family came in and Jessica was the host which was totally rude. She should not work there. She doesn’t do her job to make sure the customers are enjoying their visit especially seeing if the floor is cleaned. It was so dirty that if the health person came in your facility would not pass! Also our waiter Tyler was not good at all. I’m sorry but I work in Customer service and I’m a GM for another company and this was by far the worst service ever! My love for red robin is not there anymore. I’m done with Red Robin! Your workers are there to work and make sure customers are happy and enjoying themselves. The two workers i mentioned looked like they didn’t even want to be there. Bravo for your horrible service. My family did not enjoy!

I had not been to a Red Robin in a few years and was pretty excited to go again. Food was good, Cold beers, tasty burgers and awesome onion rings. So why a 2, why else the service. Ive had worse service for sure, there was nothing disasterous that happened it was just the attitude of our server and the lack of care that put a damper on the visit. Our waitress didnt really check on us at all during the meal but she seemed busy so not really a big deal. After we finished we waited a while for a bill and ended up asking her for it as she was at bar about 6 feet from us. She seemed irritated and when we declined desert she gave a bit of an attitude. She dropped off the bill and we gave our card, when the bill came back we noticed that we had been given and charged for someone elses bill. We called her back to notify her and she snatched the bill and said ill get a manager with a lot of negativity and attitude, no apology. Manager came back and rushed through an explanation that they just corrected the charge and didnt double charge us then ran off. It wasnt really a big deal but would have been nice to get an apology or seen some sense of them caring.
Overall this won’t stop me from going to Red Robin but will give it a second thought before choosing this location.

Under construction and no signs posted to «pardon our dust». Drywall dust all over the booths that were near us, Floors were dirty and slimy, bathrooms were also dirty. It’s one thing to do remodeling and keep it clean and contained another to just not care — exposed wires hanging from the ceiling and drywall and nails everywhere. We had soda and onion rings with some white specks on it — we asked for a check and left… Manager said white specks was salt but who puts salt on onion rings???

There remodeling so enjoy eating with bare walls, cables all over and cold fries… No THX typical franchise BS…

Ok, so the first time we were here and it was good. Nice diner — friendly service, good atmosphere and great food. So this a good burger joint — we started with the tower of onion rings, 5 of us we were gobbling up those, almost all of us got 3. So it was good. Then we ordered burgers, I ordered the Burnin Love with grilled Chicken, it tasted really good and ordered garlic fries with that. Really awesome burger, heavy stuff.
I ordered the mudd pie for dessert — man this was a monster 5 in ice cream layer, which has major chocolate ice-​cream, then vanilla with cookie layer, then hard chocolate and then cookie base at bottom, and topped with whipped cream. This is definitely good enough for 3 people to share easily. Definitely try this if you are a sweet tooth and have one more person for company to finish it. Really good service overall.
Tip: With burger/​entrée, you can get unlimited steak fries or garlic/​sweet potato fries for an up-​charge.

Decided on dinner here one evening … we’ve been to a couple Red Robin locations in the past, and we happened to be in the area & I had a craving for their pretzel appetizer.
We ordered the pretzels and the wing/​chips combo for our apps. I noticed right away that the beer cheese with the pretzels was a little on the «old» side. It was starting to dry out & just didn’t seem right. But, since the pretzels were mainly for my daughter & I anyway (while my husband & son dined on the wings) — I didn’t care much because I only use a tiny bit of cheese on 1 or 2 pretzels and then I eat the rest of the pretzels plain.
A few minutes later a manager came by, and apologized for the cheese. Said they were in the process of making new cheese and that what came out was not up to their standards, and they were sorry and would bring out fresh soon.
It wasn’t a big deal and we finished the pretzels, so there wasn’t a need for more cheese — and the manager came back over later and told us he «took care of the pretzels for us» and apologized again. I thought that was awesome — we didn’t even complain in the first place — it just wasn’t a big deal — but they recognized something wasn’t up to par, and they went above & beyond rectifying it.
The rest of our food was tasty — and the new garlic fries are pretty good too (though, there is a 99-​cent upcharge, which they don’t exactly mention when they ask you what kind of fries you want to accompany your sandwich).
Overall, they did great.