Chicago Marriott Northwest

Very clean. Nice Hotel. Except, expect the bar to close earlier than what they tell you at the front desk. No free WIFI, (9.95 per day charge). And, vending machines are poorly stocked.

Rooms are dated with the exception of the updated bathrooms. The water bottle in my room was opened and I arrived late at night (midnight) and they not would not bring up replacement bottles.

My son and I stayed at this hotel with the rest of the teams in our club organization for a tournament in the area. EVERYTHING was perfect but for the billing — — Even though our stay was fully paid for with a Marriott gift card in advance, and the front desk stated that they would not bill for incidentals, my debit card was charged for the entire. Now, the staff at the front desk, Molly, Jennifer and Jordan were very nice and very apologetic and tried everything they could think of to rectify the situation. Although the were not able to fix the matter at the time, my account was straightened out and things were taken care of to my satisfaction. In addition, rooms and other facilities at the hotel are first rate.

Decent hotel from a full-​service Marriott standpoint. The renovated bathrooms are really a stand-​out in this far-​flung suburban hotel. The rest of the furnishings could use an update to match the very contemporary bathrooms, but I’m sure that will come in time.
If I could ask for one improvement it would be from the front desk staff. One person in particular was less than helpful when I checked in. I stay at Marriott’s frequently and prefer a particular type of room: King bed, high floor away from the elevator. Now, in life we don’t always get what we want. 1 out 3 would be acceptable, 0 for 3 is not. Then when I asked her to add my Marriott Rewards number to the reservation she almost refused, cut me off mid-​sentence twice and was just plain rude. It didn’t make for a good start to my stay when I had been on the road all day.
I’m making lemonade out of lemons and staying out of my room as much as possible (our company is holding meetings here for three days). Sitting here writing this review listening to the elevators go up and down through the wall in my room with double beds on a low floor makes me want to get out of here.

Second time to eat here. This was easy. What a great restaurant. No need to leave the Marriott and risk disappointment. I had the bone in ribeye and it was perfect. Folks, I eat a lot of steak and if you’re in the mood for a great steak this is the place. They use a tasty rub and I ordered mine medium rare + and it was perfect.
Chief Jonathan and his crew are great
They also have a large selection of bourbon at the bar as well as some good local craft beers. The bartenders are very nice and provide excellent service.
Enjoy

Great service from the moment you walk in. The entire staff goes out of their way to make feel welcome.

One doesn’t expect luxury accommodations at a Marriott, but there is a minimal standard of consistency this location flunks completely.
I stayed here over Labor Day weekend for a wedding. The rates are very high considering this is in a far-​flung suburb.
Breakfast is dismal and we didn’t try after the first day. Rock-​hard waffles, stiff scrambled eggs, potatoes field in rancid oil, stale fruit. One of the breakfast muffins seemed to have spots of mold on it.
The standard of cleaning in the rooms is also substandard — sheets and allegedly clean towels had questionable smears on them.
As usual with Marriott’s purportedly premium brands, Internet access is an added-​cost option. Hurray for cellular 4G!
The only saving grace is the personnel are pleasant, just not very competent.

I nearly gave this place 2 stars but the facilities are so nice I felt compelled to give 3 stars.
Lists are fun, right? Let’s make some lists!
Pros:
— Clean and well lit facilities.
— Decent workout room with lots if cardio, TVs and free weights.
— They supply pre-​wrapped headphones, towels, water and fruit in the workout room.
— Nice conference/​seminar rooms.
— Decent food for room service or conferences.
— Employees are all friendly.
Cons:
— Poor signage in regards to the main entrance.
— Their «shuttle service» is some random dudes in their personal vehicles. No markings on the vehicles or anything. One of the vehicles had engine and warning lights lit up on the dash… yaaay for safety… and lists. Did I mention they left me standing outside in 20 degree weather for nearly an hour?
— Improper billing. I was on a business trip and the reservation was made via my employer so even though my debit card should only have been for incidentals they ended up charging the entire stay to my card. When I brought this up upon checking out they couldn’t find any of the original credit card info. Oh, did I mention they also charged me for my coworkers room even though my card had nothing to do with their room? Did I mention that yet?
— WIFI is decent but $ 10 a day per room.
If you need to stay in this area it’s not a bad place to stay if you have your own transportation and are paying for your own stay.
Not a fan.