Ulta

I can’t believe all the bad reviews about the staff being unfriendly! I shop here regularly and I’ve always found the employees to be very nice and helpful. I will agree that occasionally the floor isn’t very well stocked, however staff is willing to check the back for you, and ⁹⁄₁₀ times they’ll come back with what you need.
If you’re not already a rewards member, make sure you sign up to receive emails/​flyers! A trip here can get expensive, fast, so coming in knowing their promotions ahead of time will save you some money. I mostly use NYX makeup and it often goes on sale buy one get one 50% off, so I always wait for that deal to stock up. For my hair I use Redken and every so often they have the jumbo size bottles on sale (I think the last time it was $ 15.99 for the jumbo size, which is normally the prize of the small size). They also send out 20% off coupons fairly often which I reserve for Dermablend tattoo coverup, or if I just need to stock up in between the other promotions. Being in tune with their sales is key to making your trip less pricey.
I originally started coming here for their salon services, and while as of late I’ve been cutting my own hair, they’re the only people I trust. Whether you need a cut or color, any of their salon professionals can make you look great. The only down side is that the salon isn’t separate from people shopping really, only the sinks for when they wash your hair, which isn’t that big of a deal.

Honestly I’m really surprised by some of the negative reviews regarding the staff at this location. I come in this store often and for the most part have had very positive experiences with the sales staff. I have found them to be very friendly, professional and helpful. I agree with the comments about the shelves not being stocked regularly with product. Quite a few times I’ve come in to this store looking for a certain item and they are out-​of-​stock. I come back 2 weeks later and the item still isn’t restocked. The rewards program is very good here. Saved some $$$.

I came here yesterday for the first time and it will be my last. Never recieved a hello or thank you for coming plus i made a purchase. Wanted to use my points but the cashier didnt know how to redeem

I absolutely love Danielle! She is a magician when it comes to hair, each time I go in and see her she leaves my hair looking even more amazing than the last time! If anyone is skeptical about doing anything to their hair, go talk to Danielle, she will take really good care of you! Couldn’t ask for a better hair dresser!

Lack of great customer service here.
Employees don’t acknowledge customers when they walk in and rarely when they shop.
Some employees are moody. Convenient location.

This store is a hot mess. Every time I come here I become more and more disappointed. Convenience wise it is great for me but now I will start to take the drive out to further locations for many reasons. This store is disgusting, unorganized and extremely messy. Every time I visit this Ulta my products are either out of stock or thrown in a different isle. The shelves are dusty and everything is mis placed, there is dust bunnies and wads of hair scattered amongst the floors. Such a shame, not sure if it is under new management or what but this store never used to be like this. Gross.

The prestige section is always stocked but when you go over to the drugstore makeup section, well, you’re in for a real let down. It’s never stocked, it looks like a tornado hit the Nyx section. All I wanted was a cheaper contour palette and of course they said they were «out» after having to walk around the whole store just to find an employee. They didn’t even offer me any alternatives. I had to ask about their ulta brand bronzer kit. This ulta needs a lot of work. Twice I have walked out in frustration because no one offered to help me find what I needed. Once I was actually looking for something ended up walking away and the employee walked up to a woman that was standing next to me AFTER walking away to offer help. Bad service, the store looks bad, if you need to go to ulta I suggest the oak brook location! Or just go to sephora for high end stuff and if you’re looking for drugstore stuff go to Walgreens (unless it’s an ulta exclusive).

I went to the salon a few weeks ago for a Balyage and got an Ombré :(I booked the appointment online and the woman who did my hair was super nice, but there were a lot of services done on my hair that I didn’t know were being done and I was being charged for. I was supposed to pay $ 73 for a Balyage, which is a steal. But I ended up paying $ 120 because she said they had to do a treatment on my hair and use extra dye. How can you have a set price online of $ 73 and then change it to $ 97 and charge me $ 20 for a service I didn’t ask for or know was going to cost me. I tipped her well because she was very nice but it’s been 3 weeks and I’m still pretty sad about being a bleach blonde after going in for some natural highlights. I didn’t even notice until I got home that a lot of spots are blotchy in the layers underneath the top so I can’t part my hair any way without it looking like crap. I’m going to rock it for a few more weeks before I dump dye on it because I paid a lot of money just to go home and use a $ 10 box of dye to fix what Ulta did.

Apart from Sephora, Ulta is… or was the place to go. However, every single time I go, I am so disappointed. Partly because products are never in stock and second because a lot of sales reps, NOT ALL, are very rude and not willing to help. After receiving bad customer service at this location, I stopped going here and tried other locations. To my surprise, I received the same treatment. I am so hesitant to bring up the race card, but I do feel like I get look at and judged because of my color. It’s just a pattern that I have noticed.
I visited another location in the Loop and a sales rep made signs to another rep that he was keeping an eye on me. Literally, pointed at me and made signs that he was keeping an eye on me. I was professionally dressed because I was on my way to work, so I have no idea why this is happening… ridiculous.
So disappointed and absolutely losing faith in humanity.

This is not one of the better Ulta stores. Within the past year, this store continues to go downhill more and more with each visit. I received a free birthday mascara, and every time I went in, they never had it stocked. I ended up missing out on the promotion. I also have made quite a few stops in for a specific Red Carpet manicure product– a product that is a necessary part of the gel nail polish process– and they never have it stocked. The girls who work there are always nice, but the store can use some more attention. Some aisles seem very picked though, on a quite often basis. Love this store, just wish this one was more like the rest.

Good selection of products in many price ranges from Wet ‘n Wild to Stila, and I’ve always been able to find what I need. I have never had a problem with staff members. I love their Ulta brand cosmetics. The eyeshadows especially are divine, and such a good deal (look out for combos/​sales for even better deals!) Store has a LOT in it, so sometimes finding what you need is a little tricky, and if the register is busy, it is a little difficult to get someone to help direct you.
I have never tried any salon services here– a little hesitant to with the other reviews and the fact that the salon is right up by the window, leaving you with less privacy while you get beautified.

Went for my second facial at Ulta — at first I didn’t realize they offered this type of salon service but I’m so happy they do!
Fedda, my esthetician is awesome — and when I left the salon, my skin felt like satin and I had a wonderful glow all day long! I went shopping afterwards (without makeup on mind you) and people were commenting on how great I looked. They had a promotion going on so the services were discounted from the regular price… I will be sure to watch for this special again — you can’t beat the quality of the facial and the service for this price.

I made an online purchase. I contacted Ulta because I never received my order even though the tracking said it was delivered. Ulta emailed me back saying I need to contact my credit card to dispute this problem.
This does not help me in anyway considering I paid for a product which I did not receive.
Terrible customer service. I will never purchase anything from this store nor will I recommend a friend.
Very unsatisfied customer.

This location doesn’t seem very busy. Maybe on the weekends they get a good crowd. Customer service is lacking, and if one of them does acknowledge you, they are unfriendly and uninterested in helping you. The other thing is, they don’t restock shelves very often. However, on the plus side, they offer great coupons!

If you don’t want carts from nearby stores in your store — you may want to post that somewhere.
Many moms don’t have time to shop in one store, haul back to their car to unload from the first stop, return the cart, probably have to carry at least one child, then stop at another store while their little ones are with them. When you don’t make it convenient, we just won’t shop there.
OR if there is a real concern about carts in your store — then a possible way to handle this situation next time would be to say to the customer «just so you know for next time — those types of carts aren’t allowed in our store». Or can you leave your cart right there and we will help you with your purchase…
Because it was not handled appropriately today I will not be returning to your store. I actually went home and found the products I needed on
— and for cheaper — so I guess in the end I win — and you lost a sale today and a loyal customer.

Great customer service at this location — everyone is so friendly and always willing to help. I come to here to buy prestige cosmetics and hair products. I’ve never had any of their salon services, but I hear they are great.
Urban Decay, Bare Essentials, SmashBox, Tarte, Stilla, Benefit — are just some of my favorites! You always get coupons in the mail, and you build up points by the amount of money you spend, which turns into money to use in the future.
Great place to visit around the holidays, they have great gift sets on makeup!

I love Ulta. But this location always seems crowded and understaffed when I go.
At least it is neat and organized. Great coupons on website is a huge plus!
My one stop shop for make up, but I prefer other locations to this one.

Love Ulta!

The only reason I gave Ulta a ³⁄₅ stars is because my best friend works there and she makes my experience there awesome! Otherwise, it deserves a measley two of five.
However, whenever she doesn’t work there, the other employees are very catty and rude. I can’t stand going in there all the time because they’re rude to me. There is one girl in particular that I dislike. I had some sort of fragrance coupon, but what ended up happening is that this girl didn’t even tell me that the coupon didn’t apply to fragrances over $ 30, after she rung up my purchases (I admit, I should’ve read the fine print, but this could’ve been handled better).
Their selection is mediocre. This particular Ulta doesn’t has no Lancome products, which makes me sad because I’d love to try out their products. Their selection of drugstore products is fair, they usually have the drugstore products I’m looking for when I go in. I also notice that they don’t re-​stock shelves as vigorously as they should. Many times I’ve walked in and out because they didn’t have a particular makeup shade that I wanted. This has been true with OPI Shatter nail polish, in particular; they said they were sold out, and had been «sold out» for several weeks before getting a new shipment and consequently selling out of that shipment too.
This Ulta has a salon on premises. I’ve had my hair cut there before, and usually they will give me a spectacular haircut the first time, then an okay haircut the next time, and continue to get worse and worse. I’ve also had my brows waxed there and have gotten pretty nice results.
Overall, this Ulta is just an average store. If you need to only get a drugstore product, just go to the drugstore. However, if you need a high-​end product, make the trek to Sephora.

I am always pretty disappointed with this location for the same reason every time. They are ALWAYS out of stock on their high-​end make-​up. It never fails that I find an Urban Decay or Smashbox eye or lip pallet that I like on display, and when I ask if they have any more I always get the same answer: NO, and we don’t know when or if we will be getting more. These products are always left out and never reordered. I’ve come in two weeks later to purchase the same product and it’s still not there and I get the same answer.
It’s just very disappointing and I have to say that this problem never happens at Sephora. I find myself driving the extra miles to a Sephora so that I can get what I came for on the first visit.