Advantage Chevrolet of Hodgkins

I was relieved that the problem (bad fuel pump) was fixed and covered under the warranty, but I am dissapointed with the service. I had to pay $ 148 for a diagnostic that I never received because the first time I brought the car in the problem could not be found because the check engine light was cleared. I was told I would not be credited the amount I paid even if I brought the car back and the problem was found to be under warranty which I did and which it was. On top of that I was initially told the diagnostics was $ 135 but when I went to pick up the car the first time when the problem was not discovered I was charged $ 148. I was never told about the ‘EPA’ fee by the service rep Rick at the time I dropped my car off. That was very disappointing on top of the frustration that the problem did not get found the first time. I brought the car back about 5 – 6 days after my initial visit when i experienced the issue yet again. This time thankfuly the problem was resolved but I did not get my money returned to me, I was told they can’t do that because they already had ‘time’ in it. I am sure the dealership will be compensated from the manufacturer as I was told that when I first brought my car in that there would be no charge if the problem was covered under warranty which it was, but had to pay $ 148 anyway because the problem wasn’t found the first time I had the car there.

5÷16÷2016 — I came to this dealership by recommendation thinking that I WAS GOING TO GET a great car and deal. I definitely thought wrong. We came in for a newer body Impala. Our sales associate showed us one but the thing is that it had 24 000 miles on it already. No thank you. He then showed us a Malibu. I loved the 2016 Malibu, even though it already had 1,000 miles on it already. We initially got approved for a lease but I did not have time to bring my social security car back so we ended up getting a loan, in which we didn’t mind. Call me silly but yes we signed up for a 5 year loan for 600 a month. Well, to make matters worse not only did we sign up to pay 600 a month for a car that already had 1000 miles on it, after we were about to leave the sales associate said that the check engine light was going to flicker on and off. WOW, so you tell us this after we sign the paperwork? So I ask him for the second key. He said we have to come back for that after we get the check engine light fixed. So now, 600 $ car note, has 1,000 miles already, check engine light on, no second key and Now I have to come back on a Saturday to get it checked out! WTF! Desean (spelling) Bell knew better. I feel like they were just trying to get rid of that car to anyone. Maybe it was one of the rentals they had and now trying to sell. IDK
5÷28÷2016 — So fast forward to that Saturday, we get the car checked out and it was an electrical problem. Go figure. They had to order the part which makes me have to come back ANOTHER SATURDAY! The sales manager, Mike or Mark (whatever), was NO help at ALL! He kept trying to reassure us that it was something small. That is not the point! The point is that your team sold us a defective car and you are trying to make it seem like its okay to unnecessarily spent our Saturdays here in which we shouldn’t of been in the 1^st place! All he cared about was getting back to his bbq. Oh and when I asked about the key they said that it wasn’t there. SMH. SO a Saturday wasted.
I hated that I had to call GM for these situations that shouldn’t of happened in the 1^st place. Then all of a sudden Desean lets me know that the key will be in. (this is 2 weeks later) and the director Krystal reached out to me. She was the only one that at least tried to make this situation better. I wish I would of bought the car from her but whatever.
6÷11÷2016 — Ended up getting my car fixed everything I thought would be A ok until I checked to see if this car had a spare tire (my friend has a 2016 cruze and hers didn’t come with one) and to my surprise (or not based in the situation) the tire was used. What did we ever do to anyone to have this experience? I cant even get mad anymore. I cant do these Saturdays. I just know that I will never recommend this place unless you are working with Krystal the Director or Jim the Service manager who is great by the way. This whole experience has been a nightmare.

This place has the worst service department customer service! Can’t believe how rude the 2 men in charge are ! Lenn and Felipe. Obviously reading the Unilocal comments the problem is not the dealership it’s their service department… How sad that 2 people have such a negative impact on a strong business!!! I will never be back to this advantage Chevy building unless they do something about Their customer service! Clean house and get kind respectful people working here. Not ones that laugh and smirk in your face! How rude can people really be! Crappy service = crappy business !! Take my advice and go elsewhere! Not worth the stress!!!

I had initially written a review back in March after my parents purchased a vehicle for me from here (See Below). A few days after the original review was posted, we received a call from the dealership (they called my cellphone and asked to speak to my mom, strange). I handed the phone to my mom and she spoke to the gentleman. When she got off the phone she explained that the he had said that the dealership hadn’t filed our financing forms yet, but that they had seen my review and were concerned. They said that if we were so unhappy with the vehicle to return it to them, except we weren’t unhappy with the vehicle, we were unhappy with the process and tactics they used. He told my mom that if I didn’t take down my review that they weren’t going to put our financing paperwork through and thus would need to return the vehicle. I’m pretty sure you can’t threaten a patron like that, but according to my dad my parents had signed something saying we wouldn’t take any legal action against the dealership for any reason, so looks like our next step will be to contact the Better Business Bureau. Not to mention that last month there was an issue with my car, that required it needing to go into the dealership and have the water pump and thermostat replaced, now I’m no car expert but if a car needs parts replaced within about a month of being purchased, something is amiss. Luckily the service department was very nice and got the car in and out quickly and we haven’t had any problems since. So now that all the paperwork is finalized and the car is finally ours, I thought it was time to voice exactly how we feel about this place, without the fear of our deal not being upheld by the sellers.
P. S. I really wish it was possible to give 0 stars, but I do think 1 is fair since the service department was wonderful, and has helped the dealership redeem itself, but only on a minuscule level.
**Original Review**
They need to change their name to TAKE ADVANTAGE CHEVROLET!!! This place is filled with nothing but absolute crooks and they don’t care!!! We go in to look at a car listed for $ 10,471 on their website. We test drive it and everything seems in order. Then the salesman offers to certify the vehicle, for $ 2,800. We say we need to go home and talk it over and we will be back to talk things over further. Before I even leave the dealership the salesman texts me the out the door price of $ 14,637.50, which made our hearts stop seeing as we walked in looking at someone in the less than $ 11K range. I wasn’t able to go back as I had to work so my parents went in. We said no to the certification as we can get a better warranty for cheaper elsewhere, so the price became $ 11,700. That was still way over our price range, but they wouldn’t budge even a dollar!!! My parents ended up in the financing office and had agreed on a payment, the financing guy even told my mom about a better warranty, that he made sound like was included in the current price. Come to find out they took complete advantage of us! We were told it would be 60 month financing but turns out it’s 72 month financing and the final price of the car is $ 15K…THE CAR ISN’T EVEN WORTH THAT MUCH ACCORDING TO KBB!!! Not to mention that unlike most dealerships that offer free car washes just for buying from them, we were offered NO incentives because we didn’t certify the car, just a bunch of pushy crooks!!! They don’t care about their patrons, only about making a sale. I’m sorry I ever though this was a nice place to buy a car.
THIS PLACE SUCKS!!! AVOID ADVANTAGE CHEVROLET AT ALL COSTS!!! THEY ARE USING UNLAWFUL BUSINESS PRACTICES AND THEY DESERVE TO BE SHUT DOWN!!! NEVER EVER AGAIN WILL WE RETURN TO «TAKE ADVANTAGE CHEVROLET»!!!

This car dealer advertises a price on Internet and when you get there they told us that we don’t qualify for over 80 percent off them this is a deceptive practice. They are dishonest and con artist run from this place or just don’t even waste your time. I have bought over 29 cars in my life and dealer tops my list of crooks.

Since purchasing my vehicle at the end of March, I have been into the dealership for service a handful of times for multiple different issues. First a rotter, next the tire, another issue was a dead battery all within a week of purchase. I have since been in for issues with the transmission (which were only taken seriously when I explained that I had codes from a transmission specialist) as well as sensor issues that have not been found with your 90+ point inspections. My continued disappointment with this dealership and the service provided on all occasions has inundated my life thoroughly.
DaShawn was FABULOUS!!! I stopped in to look at a used Equinox, and was provided with a great deal that fit my budget and got better financing than I thought. Who could ask for more? Shawn provided everything I needed and was attentive and understanding to my situation. Thank you for everything!!!

Do not use the service center. I was quoted for service I didn’t need and the quote was 2k. Went down the street and had minor repair fixed for $ 175. Problem is gone and I saved $ 1825.
It’s a shame, I have purchased two new trucks from here in the last 4 years

About a month ago, I took a car that I was giving to a family member in for a recall repair and a few other minor issues. I needed a new key fob, the mirror glass on one of the side mirrors replaced, and the Tire Pressure Monitor in one wheel replaced.
They quoted me $ 250 just to replace the Tire Pressure Monitor, when I had just gotten a quote for $ 89 from a service shop down the street. The recall repairs, key fob, and mirror glass were completed without issue, but then I started getting constant emails from their dealership wanting me to take surveys, etc. Soon, I started getting calls on Sunday afternoons about my «recent service visit to Advantage Chevrolet». I’ve tried opting out of the emails and told the callers to take me off the list, but now I’m receiving letters in the mail informing me that Advantage Chevrolet is going to be sending me letters whenever they feel like it, because apparently they feel the need to harass customers after one service call.
I don’t even own the vehicle I took in for service that day anymore, and I told the tech that I was giving it away. I’m not sure how else to stop them from continuing to bombard me with communication for a vehicle I don’t even own.

So three days later the power steering problem has returned again for the third time now. Called and have an appointment for Monday. Lets see what spin we hear this time. Stop worrying so much about my trading up and fix the problem.

Deceptive business practices. Avoid this dealer!
How many people have heard of the «bait and switch»? Here is the story:
One of my employees saw on Autotrader a really good deal for a 2015 Honda CRZ Hybrid at Advantage Chevrolet of Hodgkins. Price was under $ 15k.
Now please keep in mind, My employee communicated with the dealer for almost a week to make sure the car was legit and didnt have any problems. At the time, she didnt know the person was just the internet representative. There was a Lien on the car, but the dealer said it was cleared and they had the title. So she told them she will buy the car a few days before she was to fly out. She requested a day off and flew from NYC to Chicago to buy this car.
She called on the day before to let them know she had booked the tickets for the next morning.
On the morning of the flight, she called the dealer approximately 5:30am EST. Dealer was closed since it was about 4:30am CST. She called again right before getting on the flight at about 9:30am EST (8:30 am CST) so they were still closed. She let them know she is getting on the flight and asked what the out the door price would be.
She lands in Chicago about 11:20 am CST.
She gets a voicemail from the rep, that tells her the Out the Door price is

She pays for Über to drive her to the dealer.
When she gets there, she is told the car was sold in earlier that morning!!!
She complained to them, but they didnt want to hear it. They offered her a Chevy Spark with a retail price of $ 13k and told her that they would be losing money on the car. First, how are they losing the money. The most expensive Spark is like 14k, it wasnt like they were going to give her $ 5k off that price. Secondly, thats generally called a bait and switch.- When you say you have a car there and its all of a sudden gone, sold, misplaced, and offer up another car that is not such a good deal but play it off as «we are losing money».
They knew she was coming, but their excuse was, «we dont hold cars for anyone, we can’t take a chance to lose 2 sales if you didnt show up».
Odd, because she called them the day before, and on the day of, twice to let them know. she was on the way. Also, couldn’t have told her on the voicemail it was sold instead of the Out the door price?
They refused to pay for her 1000 mile journey to buy this car. they offer her a ride to the airport. — Woopty damn doo!!!
They are clearly at fault. They should have had the courtesy to say to the other buyer «We have someone coming from NYC to buy this vehicle, but if they dont show up or if the deal falls through, you are more than welcome to come back a bit later in the afternoon»
She even asked if she could make the purchase or a deposit over the phone, but they refused. The rep said, you have to be here in the dealership to purchase it. That was more proof she was trying to buy it before flying in.
Who wants to have their time wasted like this? That’s why I am angry. My employee wasted a day, wasted flight money and wasted über ride money, only to have her heart broken.
She needed a reliable and affordable high MPG vehicle because so she can get to work.
Her current 2001 Honda Civic LX has issues. it keeps cutting out while she is driving when its warm out. Mechanics say its an electrical issue and to repair is more than what the car is actually worth. Plus her commute will eventually be 90 miles a day when she moves back to NJ to save on rent costs. That was the reason she needed a reliable and affordable car.
I apologize for the long rant. These people are horrible and my employee is a hard worker and deserves better than this.

I have repeatedly had bad experiences in their service department. Once, okay time for a redemption trip. Multiple times = pattern. I have had to bring my car back multiple times on different service related calls because they could not get it right. E.g. For a routine oil change I brought my car home only to find it leaking oil (all over a new construction home garage floor). It was a routine oil change and my car has never leaked a drop of oil prior to this. I keep up with my maintenance schedule. I brought it back and was told there was a little oil that needed to be wiped off. Repeat the leaking oil (now on said new home concrete driveway). Brought it back a third time only to hear that that the service technician failed to screw the cap on tight. Now, I am left with stained concrete in multiple places because of the dealership’s incompetent technician. Not to mention my time wasted for the two return trips.
On another occasion I brought my Traverse in for an air conditioning problem. I was told they couldn’t figure it out and charged $ 800 for «potential fixes.» The problem continued for another year. Brought it back (same problem, same noise) one year later only to find out what they should have diagnosed the first time and didn’t was now a $ 2400 fix. I am not disputing the fix was needed, but they should have caught it the first time and saved me the year of shoddy A/​C and $ 800.
When confronted with the issues the service manager brushed it off and told me my car has a lot of miles. Umm, dear sir 77K miles on a well-​maintained car is not a lot of miles. It’s just a copy out for your inability to run an efficient department.
I will not return and they have forced me to take my business elsewhere.

Had a not to pleasant experience for the second time so I decided to write a review. Came to have something checked on my car with appointment they said about 30 – 40 min. An hour and a half later i walked to check on my car and find out what’s going on because no one came to let me know. They were very unorganized no one knew. Finally after getting some info they said the car is getting a wash and will be right out. They informed me that something needed to be changed. They never talked to me or got the okay from me to start changing stuff not very professional. And waiting for the car wash took another 30 min! So i left the place over two hrs later! When they told me it would only be 40 at the most. Take your money elsewhere.

I walked in thinking i wasnt going to get approved trying to go to a sidelot instead well juan martinez and dennis reilly took good care of me and drove out with a 3 rear old car nice car too with bumper to bumper and power train so i def recommend this dealer legit and dont rush you trying to get a crdit check juan took me on a test drive beforw anything so yes yes come in and deive out ask for juan martinez and dan for financing

hey hey hey.
i took my car in for service here. i am glad i did.
no service manager trying to sell me everything under the sun. i explained to him what the issue was and thats what they worked on.
no fluid change suggestions. no radiator flush. just straight up good dudes.
i was helped by Rick who was awesome honest and considerate. he did everything he could have to make sure i was informed every step of the way since time was somewhat of an issue.
ultimately? fixed everything. super fair pricing. most importantly? i didnt feel like i needed to go home and shower like i have at so many OTHER dealers.
my new home for anything related to my car. and when the time comes for the c8, the Zora, or a Z06, you know damn well ill be going to Advantage for the car.
Thanks again guys! you have a customer for life!!!

While heading to work Thursday morning the power steering locked up on my 2007 Chevy Malibu but it was too early to have it checked out so during my lunch break I take my car to the service center at Advantage their close to my job. I didn’t have an appointment so I knew I’d have to wait which was no problem. Jim was very professional and nice. I was escorted to the waiting area by a young lady, sorry I don’t recall her name but she provided me some information on the exchange program.
I agreed to receive further information and then was introduced to Joe C., who was very helpful and patient. This was my first time at a dealership but I didn’t feel pressured. I looked at a few cars and test drove the one I liked. Soon my car was ready but by this time, I’d agreed to trade it in. They ran the VIN and I fell ill knowing I’d been duped and I was still paying for that car.
We proceeded with financing and I was able to drive home in my first brand new car. Just knowing I’d be safely transporting my family and I don’t have to worry about maintenance for 2 years is a blessing. I have a lower apr than I had on the previous car and all my friends and family want me to take them to see Joe and Dennis. I’d gladly take them. This was a blessing for me and my family!

My car buying experience with this dealership was the worst I had ever experienced. I was in the market for a new used car and decided to go take a look at a vehicle that they advertised online. I called ahead that day to make sure the car was still there and was told that it was and I stated I would be in to look at the vehicle in the evening. Upon arrival at the dealership I was approached by a salesman and stated to him what vehicle I was there to see. After about 5 min he came back and said that vehicle had been sold to another customer a few hours ago, but I would I like to look at the same vehicle in a different color, so I said sure. We went for a test drive the vehicle was fine but I was not completely sure that this was the vehicle I wanted. Then they evaluated my trade but refused to tell me the price of the car and continued to negotiate on the payment. I was there for 2 hours while he was trying to sell me a vehicle for more than I was trying to spend and kept saying can you come up a little bit.
I was growing tired of the experience but was trying not to be rude. I kept asking for my keys back and suggesting that maybe this was not the right time to purchase a vehicle and the salesman kept apologizing and looking sad so unfortunately I stayed. He kept coming back with a payment instead of a price not knowing that I already calculated the payment price and my interest rate so I knew what my payment should be based on the price of the car. Then he still came back trying to oversell the car, but he made the mistake of letting me see the price and I stated” oh that’s the problem this car is priced $ 3000 more than the one I came in to look at”. To end this saga they came down to the note that I wanted which was really the price I wanted but before I signed on the line I wanted to see the car again. I went out to see it again and asked if they could fix a few things. Everything was yes yes yes just bring it back and we will take care of it.
So I finally agree to purchase the car they insist I take possession that night so they could close the deal. I agreed but when I got home I heard the rotors. I called my salesman the next day expressed my concerns and asked if he could make me a service appointment or if I needed to do it myself. He said he would so HE asked when I could come in and kept asking if I liked the car and said no problem just come at that time. Fast forward I arrive at service to find out I have no appointment I spent 6 hours and they somewhat fixed the rotor issue and said the trim piece was not covered and sent me on my way. I went to the sales floor to find my salesman and the manager and the salesman lies to save his own a$$ and said that was not part of the deal. I then requested to return the car and the manager said no can do the deal is done.
So I contemplated arbitration, but the car runs and this dealership has wasted enough of my time. I will never patronize, recommend or advertise this dealership and they will never see another dime of my money.

Super shadey place. Car is listed as certified. Then they add the $ 1000 cert fee to the list price.
Then we negotiate removal of the cert fee and they sell me an uncertifed car? Wtf! I thought certified car has to go through a very through inspection? How can you simply remove a certification?
Do not see a sales guy named Miguel. Super green and seems to be new. We negotiate something then I come to find out what we talked about was not taken care of.
How are you going to try and negotiate on my interest rate? You should give me the best rate possible. Not try to nickel and dime me on my interest rate.
Be sure you do your research and triple check everything!

They really mark up the prices here. Just beware. I called my bank about a vehicle I was interested in before I went and looked it, they said it’s priced over value. Yes, my bank went to website and looked at the vehicle with options on their website. I tried to get them to come down to market value, no they felt it was at market value. Which is fine, that is their right. Went to another dealer… no problem with them wanting to deal. Needless to say, I won’t ever go back to any Advantage Chevrolet.

2 hours for a scheduled-​in-​advance oil change?! Such a joke. I will NOT be coming back. Most places take 15 minutes, what makes them so slow!!!

More like TAKE ADVANTAGE Chevy — Gonzalo Morales was just full of BS. Waste of time. They DO NOT HONOR online pricing as it is Just a lure to INFLATE it. Saw a price online for $ 14,671 then we started negotiating prices and we verbally agreed to $ 13,999, but when we get the paperwork to finalize the sale we looked over the numbers and started doing the math and find out that the sale price has somehow jumped up to $ 17,995 + all the taxes etc now over $ 20,000 CROOKS. When confronted he looked sick and tried to explain with nothing that made sense then starts to insult like maybe less starbuck purchases could help offset costs. Did you think we were stupid? Why Couldn’t you be honest and say hey we cant do this but here is what we can do… Glad we left and found a better dealership Castle Chevy in Elk Grove Village. Check out my review for them you won’t regret it.