Ettleson Cadillac Buick GMC

We came out here from Joliet due to the ratings on here, I wish I would’ve read all the reviews. Me and my wife came to look at the Enclave with the intentions of walking out with it. I had one shot at this because my wife wanted a traverse so when we walked in and got ignored by the two ladies talking to each other at the front desk I was nervous, no hi or if we needed any help. We walked around for ten minutes and left with no bye lol. I’m not the kind of guy to get mad at things like that, I came for a car I can care less but my wife was upset and I felt a bit disrespected. We left and went to Chevy next door, walked out with a brand new Tahoe so I guess it wasn’t a complete loss. FYI this review is not about the salesmen/​saleswomen because they looked to be in a meeting outside. This is because we were not acknowledge walking in, we would’ve waited and I promise would’ve walked out with the enclave but I’m pretty happy with my Tahoe lol.

Went into this fine establishment to purchase a car. Upon arrival there where two young ladies standing at the front desk talking. Neither one of them chose to acknowledge my husband or I. We walked around looking at the different vehicles for about 10 minutes. There where no sales person in the show room and the two girls where too busy talking to even realize we where still there. I made it a point to walk in front of the girls as we where leaving and I didn’t even get a good bye. My husband and I walked over to the Chevy dealership and had a wonderful interaction with the sales person their and even purchased a brand new car. If only they would of said hi they would of had a sale. Horrible customer service. I can see why it was empty in there

Company needs to improve customer service. Was a customer since 2013, purchased 2 vehicles and have had all service there. Unfortunately that will change. Rude service. Issues with work performed, and no one called back to discuss issues. I think this company is losing sight on what makes a business great. Treating customers, the ones who pay your salaries, with honesty and respect. Not try to con for more money, and admit when you have internal issues.

Well, I bought a Cadillac and the sales department got off to a bad start. One salesman turned us down as we got to the dealer 45 mins before they closed on a Saturday. But one sales guy noticed the situation and didn’t judge a book by its cover. Good for Joe Kendal. He made it happen. 5 stars for Joe.
But now, our car was acting up and we took it to dealer service dept and we let them know about issues. But like we didn’t get the right answers. They just said they found nothing wrong. I guess they got me with the extended warranty sale. Also we called service and guy answering phone there was unwelcoming, like if we were a bother. Hope I didn’t buy a lemon.

Not sure what’s with some of the one star ratings… car buying seems to bring out the worst in people apparently.
I’ve had nothing but outstanding service from this dealership, both with sales and service dept. Joe Kendall has been an great help and has demonstrated complete patience and professionalism with me and my wife. Highly recommended dealership!

We had the utmost pleasure dealing with Ray Doublespeak, who could spew more nonsense out of his mouth in a matter of seconds, than a snake oil salesman from the 18^th century. Really, this guy wouldn’t let you get a word in edgewise. Worse yet, he would just continually insult your intelligence.
We saw a used STS online for $ 16,500.00, and decided to stop by to take a look. Of course Ray first insisted that the car was $ 17,000.00, but finally agreed it was online for $ 16,500.00.
I have never in my life seen anyone more stubborn with price than this guy! He wouldn’t even come down $ 500.00 bucks! He would make fake phone calls to an invisible fictitious manager who claimed that this prize possession was SO worth it! He finally came down to $ 15,900.00, (wow, a whopping $ 600.00, and, 1 day only)! We told him we would give him $ 15,000.00 for the car, and that was it, being it needed new tires. He said absolutely not; this car was a one of a kind precious commodity, that couldn’t be found anywhere else. (Yeah sure Ray). When I told him it needed new rubber at $ 250.00 a tire, he told me I could get Yokohama tires instead of Michelins’! Yeah right Ray! Sure! He also said he couldn’t believe we were blowing the deal over $ 500.00 to $ 1000.00! Oh really Ray! No actually, YOU blew the deal for a mere $ 500.00 to $ 1000.00!
We just finally walked out. With that, he even appeared to have a mild temper tantrum.
We heard it all from Ray; everything from the endless amounts of money they spent on their masterpiece, to them only making a $ 500.00 profit! Even the, «Service engine soon», light that was on, was «no big deal». Yeah Ray, and I just came out of the womb yesterday.
The last I looked, they actually raised the price of the car to $ 17,000.00!!! What a joke!
Best of luck selling your funky colored 2009 STS Ray! I’m sure the next person that drives it away will be the scrapper, taking it to auction.

I just recently brought my Buick Enclave in to Ettleson to get serviced. I had a really great experience and felt very comfortable. Tony Wendling was my service consultant, he was extremely friendly and helpful. I would definetly get my car fixed there again if I needed to!

My wife and I spent the day car shopping and Ettleson was one of our last stops. Prior to arriving at this dealership, we spent time at another Cadillac dealership and put a deposit down on a car even though it was exactly what we wanted. Upon arriving at Ettleson, we were greeted by one of the sales reps, Frank Fiore, and we described what we were looking for. We also let Frank know that this was our second Cadillac dealership of the day, and we even went so far as to produce the paperwork from the first dealership. Frank went to crunch numbers/​look at inventory (or whatever it is that they do for twenty minutes at a time). When he returned, he was clearly bothered by the fact that we had already put a deposit down on another car. His tone was curt and he was confused about why we were there. Again we explained that we liked the car a lot but it didn’t have some of the safety features we wanted. I was so struck by his demeanor, that I followed up my explanation with «Is it a problem that we put a deposit down?» He disregarded that question and proceeded to «lecture» us about going behind another sales person’s back. He explained that we must have loved the car if we put a deposit down and that he still wasn’t sure how he could help us. I explained AGAIN that we were simply doing our homework and wanted to know what models they had to offer. After that, I said, «I’m not sure why you’re acting like this.» Frank got defensive and continued with his curt behavior when he responded with, «It doesn’t make sense why a customer would be here after putting a deposit down already.» I was so shocked at the lack of respect that I stood up, took back my paper work and said, «don’t worry; you don’t have us as costumers anymore.» We left feeling degraded and frustrated. In my opinion, we were being judged for being young (29 and 31).
I would not recommend shopping here. Heritage Cadillac in Lombard is a much better choice. We suggest speaking with Carlos Hernandez. He is very professional and nice to deal with.

POOR CUSTOMER SERVICE! I purchased a vehicle certified used. Found some issues, they said well take care of that… papers signed car delivered. Was supposed to have car picked up the following week at 9am. No one came «I» called, and they sounded confused or forgot about my situation. I ended up calling them for 3 days, receptionist never gave my salesman my message, and on top of that they refused to do some work that they said «we’ll take care of that». I work in customer service and unfortunately they will NEVER get a referral or business from me again.

Ettleson Cadillac was a referral and I am beyond thankful for finding this location. The service received and personnel at this location is beyond top notch. I have made two visits and each time I am treated in a very thorough regal manner. Everyone is polite and caring and I am never left with the feeling that I was taken advantage of.
I make the trip from the City of Chicago each time just to visit this location and I have no problems doing so. Thank you Ettleson for your attention to detail and your caring staff. I have and will continue to keep you guys as a top reference and appreciate the relationship!

This dealership sets the bar very high for its competitors to try to catch up with
Although I have not purchase a vehicle from them i know there sales team gives it there alI to accommodate there clients needs and i do highly recommend there service dept they are the only ones I trust to work on my 09 dts they are very thorough and do the job right the first time and to me that is very important I believe when u bring your vehicle in there job is to keep u abreast of the maintenance that we sometimes forget to get done on timely basis even though some view this as a money making up sell skeem it isnt it is them helping us keep our vehicle running at its best at all times

I was drawn to Ettleson by their newspaper ad. I confirmed with their sales representatives several times on the exact terms of the lease before heading over, since I live one hour away. At no point did they mention the advertisement was relating to a «service vehicle», neither did they have the courtesy to tell me it was all sold out, even though I told them specifically I wanted to make sure it was what I wanted before heading over and I lived far away. So I traveled over an hour to the spot, only to find out there was nothing available, and had to turn around and drive back. What a waste of time and energy for me. What cheap tactics to get customers to go to their shop by trying to hide important truth.

This was by far the best car shopping experience I have ever had! We worked with Keith, who helped us find what was right for us rather than what was best for him. The process couldn’t have gone smoother. I will likely look to purchase my next car through Ettleson simply because of this experience!

My experience with this dealership was nothing short of a nightmare. I would never recommend a person give their business to this dealership. I recently purchased a 2015 Buick Encore while my best friend was also buying the same car a day after me. I’m very happy with my car but the dealership was far from professional through the process.
They screwed up and gave me an upgraded model of the car I was originally priced for. Instead of admitting they messed up, they lied and said I signed for the wrong vehicle, the VIN didn’t match, and I never said anything about getting the upgraded car (which I did twice). This was all revealed to my best friend who was purchasing the same car as me the next day. We had worked out the same deal. In any case, they lied to her about my vehicle insinuating that I essentially stole it from them.
I went in the very next business day to discuss how disgusted I was very how they handled the situation. I spoke with Frank A. He treated me like a stupid 22 year old girl who he thought he could take advantage of. Frank was in for a surprise when I spent 45 minutes in his office firmly discussing my complaints. Throughout the conversation, Frank tried on numerous occasions to twist my words around. He lied directly to my face. He said I should «do the right thing and give the car back». He tried to buy my silence with additional upgrades so that I wouldn’t write negative reviews and send further complaints to GM. He threatened to take me to court to get the car back. When I mentioned I’d call my lawyer because there was no way he could legally get the car back, he backed down.
I could go on and on about how terrible of an experience it was dealing with Ettleson, but I hope this suffices to deter people from buying a vehicle from this dealership.

I’ve been here before to get an oil changed and had zero problems. Came here again and different story. Had an appointment but they stated it would take 45 – 60 mins. Then the man checking me in pulled up my car on his computer and informed me that since it was over 30,000 miles, I needed about $ 500 worth of «maintenance». I’ll be honest, I don’t know much about cars and their maintenance. But these things seemed legit so I said sure, let’s get it all done while I’m here. He informed me it would be about 2 hours total.
While waiting I was making some calls and happened to call my dad. He knows cars better than anyone I know and when I told him what was being done he nearly screamed at me lol. Basically, he said I was scammed and did not need all those things done. (My car isn’t even that old, it’s a 2011 Cadillac SRX). I immediately had them cancel everything except the oil change and tire rotation. My dad was so angry he actually called and although he wasn’t mean, he made his point clear that I was scammed. Thankfully they cancelled all the extra stuff in the nick of time, no questions asked. Got what I came in for, paid and left.
About 20 miles into driving my car, I got an alert on my dash: «check tire pressure monitor device», which I did and saw that the tire pressure wasn’t registering for the front left. Just a «-» instead of a number. Great. It was already 5pm and I was headed home but I called the service guy. He said that that happened «in 1 out of 100» cars that get their tires rotated. Interesting that it just so had to happen to me… the girl whose dad basically said I was scammed. Makes me wonder…
Now I have to take my car back to (another) dealer to have the tire pressure monitoring system reset. Yay.

Very good service. And great experience. Tony in service was great. Hands down the best auto repair experience I’ve ever had. Honestly it really makes me wonder what purchasing my families next vehicle would be like. I think I’m gonna give Ettleson a try.

Purchased a 2015 Acadia and I have never had a car buying experience like I had here! Joe Calabrese was very helpful and not pushy like other salesmen, he knew what he was talking about and listened to what we wanted in a car. It was cold out so they pulled the car into a heated viewing garage, this made it easier to look at the cars. Dave McElroy in finance was just as helpful and made sure I was happy.
I cant say enough about this dealership and the staff that assisted me.
Thank You!!!

DO NOT COME HERE EVER!!! EVER!!! SALES REP NAME: JOE KENDALL AND USED CAR MANAGER: KEN BACIGALUPO
NOBODY, IN ANY BUSINESS SHOULD EVER TALK TO A CUSTOMER LIKE I WAS TALKED TO!
Purchased a used 2011 Chevy Cruz, reasonable price. After the Finance Manager made an inappropriate comment to my girlfriend which made her very uncomfortable, and turning down an outrageously high warranty, I quickly drove away in my new (used) car. BEFORE I EVEN GOT HOME THE CHECK ENGINE LIGHT WAS ON!!! I drove back and they promised me that they would take me first thing in the morning, which they did.
I have an engine code reader, which told me that there was a break positioning sensor that might be defective. What THEY said is that it was an ignition coil which was not true. You would think that they would cover the cost considering I JUST bought the car, WRONG. They said they would split the cost. I pay $ 190.00 and they discounted ONLY $ 90.00. that is NOT a split, IT IS A LIE.
I told the sales rep JOE KENDALL that I felt that i should not be responsible for the cost of the repair. THIS IS WHERE THINGS GOT REALLY UGLY. ****NOTE I NEVER NEVER NEVER SAID I WAS NOT GOING TO PAY FOR THE REPAIRS******
I was immediately told that I, THE CUSTOMER, was doing «BAD BUSINESS», and the I was «BURNING THE WRONG BRIDGES» and that I needed to talk to the manager.
the Manager, wouldn’t even look at me, would not stand facing me, and spent a whopping 60 seconds to tell me THIS, «YOU CAN’T DO THAT, I DO NOT CARE WHAT KIND OF WARRANTY YOU WERE OFFERED. DO NOT PAY THE CHARGES, WE WILL NEVER, EVER. HELP YOU AGAIN, AND DON’T YOU DARE COME BACK HERE.
I took my keys and immediately left. ready for the kicker? THE CHECK ENGINE LIGHT WAS STILL ON, THEY DIDN’T EVEN FIX MY CAR LIKE THEY SUPPOSED TO DO!!!
I am VERY lucky to know a project manager who works in the corporate offices of GM, and GM handled the problem. I will be sent to another GM to have my car repaired and inspected.
I was told that my car no longer had a manufacturers warranty by the dealer, WHICH WAS ANOTHER LIE! GM confirmed that i DID have the warranty.
it took only one hour from the time I talked to the executive office of GM, until the dealer’s service manager called begging for me to come back and they would address the problem. Too little too late. remember the part where you told me to NEVER come back and that you would NEVER help me again? you will not come within a mile of my car again.
for every «reputable» dealer there is out there, there are 10 more just as close by. Do yourself a favor and DO NOT go here. I was lucky, just so happened to know the right person at GM, and persistent enough to not get ripped off. I can only imagine how many other people they have ROBBED blind.

Recently purchased a new Buick at Ettelson-​lots of negotiating and «horse trading», but sales rep Frank F. and other staff were friendly and respectful. Called my husband «Bobby» as tho he knew him forever. The car was delivered as promised, in perfect condition, after locating the color, engine, trim package and accessories we wanted. I am really enjoying the new ride! We added a couple of accessories-​cargo net and wheel locks. Lots of courtesy items in the service area, and hubby gave high ratings to the efforts of the sales manager for the installation. I hope Ettelson continues their quality and service in future encounters!

Ettleson is the ONLY place I take my car. I bought my last two cars from the same salesperson, Joe Kendall, 7 years apart, he’s a great, personable salesman and lives up to his promises. I will likely return to Ettleson for my wife’s next car soon, and again for my next car.
Service is excellent, I have had Service Associate Kevin Anderson for the last seven years also. If I need something all I do is ask, and Kevin finds the answer and tells me how it should be fixed then finds a convenient time to get the car in for service and if needed he can provide transportation to drop off or pick up the vehicle. I feel more like a ‘family member’ at Ettleson than a ‘customer’!
My only advice? Don’t go anywhere else!