Hoboken Radiology

If I could give this place zero stars I would. Horrible place and staff. Nice facility but the staff is not empathetic and there’s lack of communication. Had to bring my infant in for abdominal ultrasound of digestive issues. I was questioned by 4 different staff members if my child had fasted for 8 hrs. Um hello my pediatrics office and I told you my child only two months old several times and is not supposed to fast. Get your info together people. Then when I asked if I could find a place to nurse my child since we had been waiting for a half hr for the appointment and I knew hunger was coming, I was told to use the bathroom. Um ewww. You are a medical facility, help me out here to nourish my child. Get this though: during the ultrasound, after the nurse has tried running the test and the dr has tried running the test, the dr decides my child needs a full tummy for the test and doesn’t want me to use the bathroom or lobby out front (what this nurse had suggested) and asks her if there’s a private room or unused room to nurse. She then points me to an unused room next door to the room we are in, used for odd ends and some storage. Okayyyyy, so there was a place for me to feed my child other than the bathroom. Anyway afterwards, they bring us back and try the tests again. It’s taking forever. I ask some questions they don’t answer me. Hello? I’m the mom here you are going to just ignore me? Then I look at the time and realize my two hr parking spot will expire in half an hr (their parking garage was full so had to find street parking). Yep that’s how long this is taking for a routine ultrasound. I mention about my car to them, they ignore me. Then they want me to feed my baby while they run another test for better results. I don’t know if you can picture how ridiculous this looked. Me up on the table nursing my child while they did an ultrasound on his tummy. It was absolutely awkward and uncomfortable for me and my child. Then the dr comes in and he ignores me when I ask questions, And he makes me feel bad for not having a bottle to give my child bc he could take it while the test is happening, and much easier for everyone. What the f? You guys are really being demeaning here and I had no idea that this would take so long, and that I was supposed to bring a bottle of pumped milk. No one told me this over the phone before I came to the appointment, just had a phone message about the incorrect fasting info from them. Talk about feeling like sh*t for only wanting to nurse my child. It’s a struggle to even get to the point to nurse your child so don’t make a person feel like crap for their decisions. Then i mention again about my car, and that I need to call my husband to take care of my other child bc this is taking so long, no response from these clowns. Then the dr is really trying to get a reading and really putting pressure on my baby’s stomach. His stomach is turning red, my child is in extreme pain and howling. The dr annoyingly asks if I have a pacifier. I say all my things are in the other room, remember? I go get it. Come back my baby’s face is mottled red and nothing can calm him. I break down in tears and just say can we take a break? Look at how much pain he’s in. They finally stop and tell me my child is too gassy, they can’t get a reading. The tests are inconclusive. What a waste of time and money to come to this place. I’m so disappointed, frustrated, and was just drained after that debacle. Come at your own risk. They have no idea what they are doing.

Been here 3 – 4 times in the span of about 2 months. Every time I am required to fill out the same information that I provided the previous times. I’m floored that in this day and age, with them computer machines and all the technology that goes along with that, they can’t figure out how to store records… like everyone else. I live near by and that is the only reason I went here, and even that isn’t a good enough reason anymore.
response to Jaime: I’ve read the EXACT same canned response to other negative reviews. You have in fact NOT tried to reach out to me as I suspect you have not tried to reach out to anyone else you’ve responded too. So I’m not impressed because clearly you’re not interested in improving your service. If you or who ever you suggested that I reach out to were really concerned, YOU OR THEY would make the effort to reach out to me. I don’t care enough about YOUR business to make that effort. I just go somewhere else.

This place is a disgrace of a medical practice. Made an appointment, had it confirmed only to get there and be told my appointment is tomorrow, on the weekend. I wouldn’t have gone here for a weekend appointment. It’s one thing to make a mistake it’s quite another to not take responsibility for it and blame me. The staff is rude and incompetent. They hate their jobs and take out their frustration on patients. Great way to operate. When on the phone, they put people on hold just so they complain about what the patient is saying… For the whole waiting room to hear! No discretion, no care.

Really horrible experience. Referred by my doctor for a ultrasound and booked an appointment on phone a week in advance. When i show up there, they were not able to find anything by my name and i have to wait for another week to get the appointment. The receptionist did not even put my appointment down but confidently confirmed it to me. Asking my doctor to never refer this place.

Horrible customer service. The receptionist needs to be sent to a training program that those coming are customers and should be treated as such. If they dont make a change in their attitude they will close up. Horrible experience would not recommend it to my worse enemy. Never go there as the front desk has no sense of warm, friendly means of communication.

I was referred here by my son’s pediatrician to ultrasound his little breech hips.
It was easy to make an appointment and I followed the clear instructions both the receptionist and the website had provided for parking 3 blocks down at the municipal lot. (Parking ticket was later validated for 2 hours at the front desk).
The office is located on the ground floor (walk straight from the entrance). The receptionist had me fill out 3 pages with clear instructions and made copies of insurance card along with prescription. I was summoned into the exam room within 15 minutes of the appointment time.
There were 2 technicians helping to prep the machine prior to the doctor coming in. Their bedside manner was pretty awesome as newborns are fussy and FTMs like me are over-​sensitive when it comes to the wellness of their babies. The doctor made the exam swift and efficient and answered my questions patiently.
Bottom line: I would recommend Hoboken Radiology for your ultrasound needs.