Hoboken Med Spa

Dr Taj Khan has been performing Botox, Restylane and Juvederm on me over the past 20 months. He is the best Plastic Surgeon that I have seen for these injectables. I have never bruised with him as I have in the past with other doctors. His bedside manner is also impeccable.
I also have friends of mine who have seen him for fillers and liposuction who are also equally impressed.
Every time he spends more time that he needs to with me going over the science behind the products and properly informing me of what works best on my face.
I cannot recommend him enough and my friends feel exactly the same way!

Again i give you 1 star. Onlybecause i have to. Let me explain this again: i made an appointment for a consultation… Called that night to confirm MULTIPLE TINES and was unsuccessful. I then leave a message and still didnt get a call back. It was finally when i messaged your «business» through Unilocal you called me asking if you could accomodate because supposably no one answered because you guys were performing liposuction. So i yes! I made an appointment for the next morning at 9am. However, i searched you guys and read all the reviews because i surley dont want to spend a large amount of money for a place that i will not be happy with. and guess what? I wasnt the only one complaining of the customer service aka you people dont answer the phone. I was going to come for a series of treatments and figured if these people dont even answer their phone, this is going to be very aggrivating. Id rather deal with a place more professional. Im sure the doctor is great, i dont know because ive never been treated by him. Im basing my rating on the professionalism of this company and you are the problem. You cant come on Unilocal in such defense. Conducting my self in such an immature manner? Are you crazy??? This is Unilocal it is for people to post their opinions about places! Learn how to conduct yourself as a professional. Thank goodness i didnt go here!!! You just confirmed the bad feeling i had about you guys!

Although I wasn’t going to, I thought it might be best to add a picture of the handiwork that was done to me to show that my expectations weren’t too high.

It’s unfortunate that this negative review has to be written. If you are someone who cares about customer service at all, this isn’t the place for you. The staff at this facility is truly awful. You can never get them on the phone, no voicemail ever picks up, and then they get your # from caller ID and they repeatedly call you back, over and over and not leave you a vm. Quite irritating.
In addition, the have 2 offices. One in Edgewater, and the other that they «share» in Hoboken. But, if you are seen in one office, your files don’t get transferred over to the other office, so, if you happen to have a question, while they are in the opposite office, they cant answer it, bc they don’t have your file there. Then it takes 3 – 4 days for them to call you back with an answer. Crazy
So, I had a procedure done in the Edgewater office and the work that was done was fine. I went to the Hoboken office 2 weeks later for a follow up, and had to fill out ALL new paperwork (for a follow up??) bc my file was in Edgewater.
My appt was for 6:45 (when I made this appt 2 weeks earlier, I was told this was the latest they book appts for the Hoboken office). I arrived at 6:55. There were 3 people in the waiting room, which seemed odd since mine should have been the last appt. At 7:05, she calls another patient to go back for the Dr. I asked this patient what time her appt was, she told me it was for 7:00. When the receptionist came back out, I asked her why a 7:00 appt was being seen before me and she said «The Dr sees them in the order in which they arrive»…What??? HELLO… do we know the meaning of the word appointment???
So, having had many issues with the staff (when I say «Staff», I think he only has one staff member, as she was the only one I have ever seen, spoken to or dealt with) in the past, I was anxious to see the Dr and discuss this Ludacris policy. I will say, I was quite aggravated at this point.
Much like parents who never think their kids are behaving badly, the Dr clearly didn’t want to think anything negative about his receptionist. When I told him what she said about the appt policy, he told me he would speak to her, but he said that she had been a long time employee of his. When I asked him how she could be a long time employee, and not know the BASICS of an appt policy, when she is in fact a receptionist, he said «I don’t know… why don’t you ask her?»…lovely.
Meanwhile, all this is happening across the hall from the patient that had the 7:00 appt (who, when I looked across at her was nodding her head at me in agreement with all I had said).
There is a lot more to be said, including misdirection by the receptionist for the dosage of some pills I was given after the procedure, but I feel I have accurately depicted the environment and customer service for this particular Doctor

Three treatments in and still nothing but good things to say. HIGHLY recommended for anyone considering tattoo removal. If this machine is any indication of Dr. Kahn’s other laser technologies (skin resurfacing, tightening, etc.), you would be foolish not to book your appointment here.