Ben & Jerry’s

This was my first order this year from B & J and I was so disappointed in everything! Last year I spent a lot of money ordering through
on a regular basis with no snaffoos… I don’t know if management changed or what but they certainly did not pay attention or know what they were doing! I understand delivery can be a long wait… which doesn’t make sense to me at all waiting longer than a cooked meal! Over an hour plus up another $ 1~
I ordered a small waffle cone dipped in chocolate (received a large one) that was so stale. Just awful! I ordered lemon sorbet no problem. I ordered hot fudge sundae with chocolate ice cream and vanilla with toffee bits (I wanted plain vanilla which is not on the menu anymore… along with strawberry)… I just got the vanilla with toffee, and caramel on the bottom. No chocolate ice cream and no hot fudge! I said no whip cream and sprinkles please and asked for caramel. The caramel was in the bottom of a cup with ice cream on top. They usually pack it separately for ease of assembling the sundae at home. Also ordered a quart of hand packed strawberry which was correct. The container was dirty on top from putting the lid on and ice cream dripping. The chocolate chip cookies were also stale and you could throw them at the wall as they were unedible! Flat as a pancake! Perhaps you would consider ordering cookies from me and have some great tasting product! My guests and I were very disappointed and until you read this review and give me some FEEDBACK, and CREDIT OWED for product I did not receive, I will no longer be a customer of yours by delivery or inside your store. Best regards…

Your typical Ben & Jerry’s, but with last year’s mainstream pop blasting just louder than what’s comfortable.
Seating is pretty limited; friendly staff.

Super small place that can get super packed during the summer. The line moves rather quickly and the place is clean. They let you try out different flavors which I love but 3 stars because they didn’t have my favorite which is the Americone dream when I went. So sad:(. Besides that though, aside from the basic flavors, they do have other options outside of the ice cream. I believe you’re able to order sundaes and shakes which is a plus. Personally, if you’re not on a nice stroll in Hoboken, I suggest you buy a pint and Netflix and chill at home. ;)

Have been going to the store and ordering from
for years. Specific to the delivery, it takes about an hour to two hours. We were willing to deal with that because we like the ice cream. However the last three deliveries (each $ 30 a piece) were horrendous. Wrong ice cream each time. Melted through bag. We paid for sides of caramel and the cups were practically empty. Either they are too busy to do deliveries amor they just don’t care. Either way do not order from this place… ruins your ice cream experience.

Nothing wrong with Ben & Jerrys. Love their stuff. However, had an incredibly bad experience with the delivery. The delivery person was very rude, she could not understand my instructions when I told her how to find my apartment, and was huffy when she finally found me. To make things worse, she blamed her inability to understand my instructions on my accent, which was just insulting. I order delivery all the time — never had such a bad experience with any other delivery person. And this is not first time I have been borderline insulted by this delivery person.
Sorry Ben & Jerry’s. I love you guys. Nothing against you. But can you guys please make sure this particular delivery person never shows up at my place again? Thanks.

took over an hour for 4 small ice cream cups, but it arrived frozen cold and not melted at all, so props for that!

Great spot to grab dessert on Washington Street. This Ben and Jerry’s has way more flavor options than the Rockefeller Center location in Manhattan. My personal favorite is the Tonight Dough, though almost every flavor I’ve tried is great. They give very generous scoops and there’s plenty of seating inside. Love this spot!

This place is HEAVEN on earth! I just can’t stop going there. I’ve eaten so much of strawberry cheesecake! It’s my favorite ice cream now. Anything else other that doesn’t taste like an ice cream anymore. LOve every bit of it!

I stopped in for a shake on a very hot and humid day. The large shake is over 6 dollars! Closer to 7. I received only 3 scoops of ice cream and the rest was milk. No syrup!
Needless to say the shake was more like chocolate milk instead of a shake.
It was sour too which leads me to believe the milk was dated.
I asked for a large spoon since it was a large «shake» but all they had were small cheap plastic spoons which look like the generic ones you get at the dollar store. No large straws either! It was a large drink which requires a larger straw to clear the dome cover. Wtf!
Definitely will not return.

I’ve always loved Ben and Jerry’s ice cream. It’s great ice cream. So what I’m about to say is not about the product, but the service. Product 4 stars, service… If I could would get 0. I live around the corner. And I understand everyone and business has their days, we are only human. But I’m writing this after multiple trips there. First off it’s chaos and it looks like no one their has the faintest idea of what their job description is or what they are supposed to be doing. I was first in line to get my order taken… No one else was really there (there were at best 2 – 3 other customers in the building… One being attended to at the register quickly then again I was the only one waiting). I watched as 3 employees basically walked by me countless times, even acknowledging me with eye contact them walking away to wipe a counter down that was already clean… Stock a full area. It was obvious that they were doing pretend busy work to avoid actually taking my order. I stood there for 15 min while they did all sorts of things that could easily be done after taking a guests order (mine). In fact… The one serving the ice cream actually looked at me… Left his station. Went to the back and then came over to where I was and asked me to move to clean the counter in front of me. Again. It felt like I walked into someone’s person living room unannounced and was not welcome. Now as unprofessional as it is. Id promised my 7 year old son ice cream so as bad as I wanted to walk out I stayed. Finally my order was taken and it took 2 min to make the 2 milkshakes 3 employees has desperately avoided to make for 15 minutes. I thought I was home free. No. In the middle of trying to pay for these milkshakes… The counter girl stopped halfway through the transaction and helped another customer (who was also complaining) so I had to wait for my change while she unprofessionally walked off and left me hanging there waiting for change. I love Ben and Jerrys product… But i will not be coming back to this location. I have 2 children and live 3 blocks away. That’s a lot of money in the long run. How hard is it to have people that have manners and work ethic work for you in a situation that would gain the very regular business that keeps a company open and thriving. I wouldn’t go there unless you have an HOUR to spend to get a milkshake and have no self respect. so teenagers coming into adulthood acting like you are an inconvenience and an idiot doesn’t bother you. Thank you Ben and Jerrys. I had no idea asking you if I could buy a couple of milkshakes was such a drag for you guys. After all. It IS your business. So sorry I misunderstood.

Ben & Jerry’s is the place to be on a hot Saturday night! The line was practically to the door when we got there around 8pm. They make their waffle cones fresh, so the entire store smelled like a heavenly mixture of ice cream and fresh waffles.
Unfortunately, my ice cream this visit was tainted with lemonade sorbet, which I guess was from not properly rinsing the scoopers? We were in a rush, so I didn’t go back to have it replaced. Yeah, lemonade does not mix well with butter pecan or chocolate toffee crunch…

3 stars for the ice cream which is always delicious. Unfortunately, the floor, tables and chairs were filthy. Definitely not a pleasing way to spend an afternoon inside.

Banana split
Strawberry chocolate mango
A little bit too sweet but ok
Chocolate sauce is not that good
Cream is good

Can never go wrong with Ben & Jerrys especially on such a gloomy day. ice cream amazing as usual and the staff is so welcoming and humble. It’s always nice to talk a little with others. :)

Ben & Jerrys Ice cream, delicious! what more needs to be said? they have cones and cups, I got a large cup, which I barely finished, but I finished it because im a fattie who loves ice cream.

Service is great here. The servers are always super sweet. We usually go for the seven layer cake ice cream on a cone because it’s our favorite. There’s a clean restroom and both indoor and outdoor seating areas. What more can you ask for?

I expected a little better from the normally amazing Ben & Jerry’s. The place was full of non-​commital patrons who needed to taste every flavor, and while this is outside their control, the staff did nothing to move the line along. In addition, the highly advertised frozen yogurts were all gone, without any signage. The flavor I did get was pretty good, but even a small was a bit too much of a good thing and very rich. For the price premium, I was looking for a better experience. One more reason Hoboken needs a gelato store.

This place is very inviting. Stopped by on a Thursday afternoon and it was very nice out. The one girl there greeted me and was very helpful with cone sizes. I had a sweet cookies and cream in a wafer come. It was delicious. The amount of Oreos in it is amazing. $ 3.25 good price.
April 8 free cone day she said !!

It’s hard to give a solid review to Ben & Jerry’s as I find it both slightly overpriced and really delicious. I think I overstated the fact that sushi delivery is the proof of a God. I forgot about the Ben and Jerry’s delivery. To be honest, if sushi proves there is a God, then the ice cream delivery proves that He created humans as intelligent creatures.
I’ve stopped here after a stressful day at work one time and acquired some Phish Food. This pleased me greatly. I must say that the whole idea of ice cream after a tough day making a person happy does indeed have merit.
I’ve had a rough few days in my personal life. Naturally, what do I do to make myself feel better? Ice Cream it is. I proceed to rock out with Seamless and have it brought to me in 45 minutes. How it takes that amount of time to scoop ice cream into a cup with toppings and get it from 4^th and Washington to my apartment a few blocks away remains a mystery of the universe.

There is Ben & Jerry’s ice cream here. It’s delicious, and mostly bad for you. You will eat it anyway.
There’s a good selection of flavors here, and you can get shakes, sundaes, mash-​ups (mixing in flavors and add-​ins, sort of like a Blizzard but with actual flavored ice creams) and the staff here is generally pretty friendly and efficient. They take LevelUp.
The lack of a 5^th star is for the price, which is pretty high. Yes, Hoboken retail is really expensive for some reason, but still. Plan on dropping some real cash here. The good news is after a few bites you won’t even remember that part!