Avis – Hudson Tea Parking Garage

Went there on Friday afternoon before labour day. Expected long queues but actually did not have to wait at all, got the car in 5 mins! The car was exactly what I asked for (Ford Focus), clean and in perfect condition, I did not have any issues with it. Also when bringing it back, took me 3 mins to proceed. Staff was friendly too. Only giving 4 stars because of poor opening hours and no after-​hour drop off.

They told me that an extra day would not incur a fee, and then added one after I dropped off a day later. Promised to call me about it, never called. Just ramrodded the charge. They lie.

They filed a bogus damage claim against me. Overall horrible service as well. I’d rather PATH an hour and go to a honest place. Avoid at all costs.

Not sure why such bad reviews. This is for avis, not the parking garage. If you get the guy that works on the weekend, youre in luck. Guy is awesome. Helped us out on an upgrade when there werent any other cars, I didnt have to pay for it. The hours on Saturday are bad, no idea why they close at four, but at least theyre open til 6 on sunday. Every where else in the area is closed.

These people are thieves. I prepaid for a car and when I arrived they did not have a car for me or the 23 other people behind me in line. It took them two and half hours to get a car. When they did get a car it was smaller than the one I reserved. Never did they apologize, never did they reduce their fee.
When I returned the car they added a fuel surcharge despite the fact that I returned the car with the exact same amount of gas.

I’ve been waiting here for an hour and a half and the employees keep promising that a car is coming. The employees are completely unsympathetic and are offering no apologies. We have no other options and will keep waiting. It seems that prepaying for your reservation gets you no where. Happy 4^th of July :(
Will never rent from here again.

I have rented from this location a couple of times and both of them were bad experiences. Avoid renting from here at all cost! I wish there was a way to give this location zero stars.
The first time I rented I had a reserved confirmation and had prepaid for the car. Went up to the counter and there was a long line. After waiting in line for half an hour the person behind the counter tells me they don’t have a car. I told him I have reserved confirmation that is paid in full. The person said there is nothing they can do. Luckily in the middle of all this someone come to return their can and I was given the returned car which was extremely filthy. I did not have another option and had to take it.
The second time I rented, I was supposed to return the car at 7pm. I was there at 6:30and the office was closed with no signs. I called the national center and they said the closed return was JFK and that they could do nothing about it. We waited by the office thinking of what we could do and at 6:40 a lady come by, she said she was about to close, she took the car back and put up a closed sign on the window at 6:45. This office does not open on time and they close earlier than the mentioned hours of operation.

I had a reservation for 2 days starting 9.30am 5÷24÷2015. It’s 11am and there is a line of 12 people in the waiting list who also have reservations. Clearly this location is overbooked. Why do you accept reservations if you don’t have cars?

As a frequent customer of Avis, I expect them to «Try Harder». They open at 7:30am, and I reserved a car and showed up at that time. I expected someone to be there at 7:20, to have things in order to get customers processed and on their way. I show up at 7:30am, only to find two people waiting in front of a dark office. 10 minutes goes by, 15 minutes, no one. At 7:45am, I was at risk of being late to my meeting not knowing when staff would actually show up to do their job. I spent my money today with Hertz. Avis, I hope your district manager is paying attention here…

The manager called me with a ‘problem’ because my bike was locked up there for less than 24 hours. I specifically asked if I could lock it up next to the avis counter. The employee was really friendly and said no problem. I just got the call and the manager said the employee did not give me permission. Wtf is that?! To get a call over a bike not in the way, and locked, and will be picked up when I said in 24 hours is a silly thing to be attacked over when I had permission. Not sure why the employee would lie about giving me the ok, but if he’s in that much trouble over being courteous to me. Avis Hoboken can bite me. I don’t need disgruntled phone calls over bs. from a manager. wait till I return the car-​then lete know next time the bike can’t stay-​but to call me and upset me over their employee lying-​Is bad biz. Period. These guys are shady. My bike isn’t in the way.

Tried calling multiple times for a 12 passenger van rental and every time I called they gave me false hope that they would be able to find one, just to give them some time and they will call me back. Well, they failed to call back each of these three times and when I followed up, the person I spoke with was no longer there. This was within a 3 day time span.
Additionally they told me that I had to commit to renting the van if they were going to put in the time to find one. A little odd, but ok, I had to oblige because I really needed one. I’m officially giving up!

TERRIBLE TERRIBLE TERRIBLE!!!
I don’t even know where to begin… and if I could give them ZERO stars I would.
There is ALWAYS a line there. No matter how early I get there to pick up my car… there is always a wait because there is only 1 person at the desk and they take 20 minutes per customer. They see the line growing… they simply do not care. I have been there approx 10 times (only because it’s so close to my apartment) and this has been the case every single time. Expect to wait 30 – 40 minutes to get your car
I have been fighting a $ 2,000 charge for a week now. I called the office 10 times before I could even get somebody to answer the phone. He was totally confused as to how my card randomly got billed $ 2,000. THIS HAPPENED 3 WEEKS AFTER MY LAST RENTAL FROM THIS OFFICE. He just said sorry and that he would refund the money. This STILL has not happened and now I’m fighting the charge with my credit card company.
I also got hit with an ADDITIONAL $ 33 bill for «tolls» about a week after I got hit with the $ 2,000 charge. There is a $ 4 surcharge if you use their EZ-Pass…but I know for a fact that I did not come anywhere close to $ 29 in tolls and I made sure to replace the gas in the car I used. I called the avis office… who told me to call the billing department… who told me they couldnt help me and that I had to call another department called «E-​Tolls». Guess what? E-​Tolls didnt even answer the phone.
Do yourself a favor and AVOID this place.

Far away from the path station and no after hours drop off. Literally the worst rental option in Hoboken. I wish I had a bigger platform to tell people to stay away.

I’ve parked here multiple times this year between January and April, never ran into any issues (i.e., the garage is fine itself), but the rates are ridiculous. $ 10 for 3 hours and $ 20 for 10 hours. That being said, if you’re like me and don’t have a temporary or residential permit, it’s nearly impossible to find permissible street parking.

If you park for 3 hours and 1 minute on the weekends, they charge you $ 42. Rip off. This is not NY.

1 overworked woman. 20 mins per customer. Took me an hour to get the car.

IT DESERVES 0 STARS. It never works and the people employed there cannot help you. TOTAL BS. Warning you may spend hours in just getting your car out of there