BEST WESTERN Hiram Inn & Suites

My husband and I reserved a king sized, nonsmoking, fridge/​microwave room for three nights.
Room was clean, bed was super comfortable. AC is amazing. Key entry is the best I’ve ever dealt with! And we travel a lot!
Staff was always pleasant.
Pool seemed very popular to the kids staying here. It was clean as well.
Environment is very quiet.
They could use an update to their vending machine/​s, options/​area.
Also very convenient to many eateries and shopping options.
We really enjoyed our stay.
Quite pleasant and comfortable!

DO NOT STAY HERE! The customer service is horrible. The owners/​managers (husband and wife?) were rude and questioned everything we needed such as toilet paper, towels, and food («complimentary breakfast»). We were FOUR girls staying in a room, reuniting for a wedding. Apparently we were too loud so other customers had to be moved to different rooms. The people staying at this hotel were much older. We could not play music or talk without receiving a complaint. After we checked out, my friend realized she left a souvenir cup behind. They were nice enough to hold it/​give it back to her but then accused her of taking a hanger from the room. The staff made us feel like they were out to get us. Now we’re just waiting to see if they’re going to charge her credit card for a missing hanger. Extremely unsatisfied with this hotel, but completely in love with the hospitality we received everywhere else.