Adventist Hinsdale Hospital

I used to really like this hospital. Now after waiting over an hour and a half so far for my scheduled ct scan I’m not so sure. Apparently they disagreed with my doctors order for a ct and now have me waiting endlessly for I don’t know what. If I ever get out of here it’ll be a miracle. Not a happy camper right now, as no one will tell me anything. A little communication would be appreciated.

I think 3 stars is right by me. My 91 year old dad broke his hip after a fall and he was here for hip surgery. Luckily, I live close by and so does one of my sisters. We were with him pretty much non-​stop for 20 hours each day.
The hospital docs are great. They don’t have their own practice. They only work for Hinsdale Hospital. I cannot say anything bad about the GP, cardiologist or other docs that checked on my dad.
Some nurses were awesome. Some of them were good to OK. The Nurse helpers kind of sucked. I’m sorry to say that but they were weak. For many, English seemed like a second language and they treated my dad kind of rough. I’m thankful me and my sister were able to intervene. The food is hospital food so I get that. His room was clean.
You may not know that this hospital started out as a Santorium, first for TB patients but then for anyone that believed in the founder’s vision of healing. It’s an old building but the main unit is lovely like every hospital that is vying for your money of yourself or loved ones.
So it’s OK but like every hospital you need to make sure to ask questions, be diligent and make sure yourself or loved ones are cared for.

Horrible treatment in the ER for pediatrics. The staff was not helpful whatsoever when we brought my grandson in for an upper respiratory and ear infection. 6 hours later we are still holding him because the room is not conducive for toddlers. We wouldn’t recommend this ER to anyone!!!

Though my outpatient surgery went extremely well and my treatment was great, their billing practices are hurried. Since I have a high deductible plan, I had to pay over $ 4,000 up front. However, 2 weeks after the surgery, they still hadn’t submitted the claim to my insurance company, so I have to pay another $ 3,000 to other providers to meet by deductible.
Calling the billing department was useless. I have no idea when this mess will be corrected as I may need to wait for a refund from the hospital.
I won’t be going back.

Stay far far away.
An ultrasound procedure can cause you almost 4 thousand dollars plus they charge you for the room which you basically need to have the procedure done. 950 dollars just to lay on the bed for less than 30 minutes. Seriously, adventist hospital? They don’t give you a proper estimate so you don’t turn back, but when the bill comes, the estimate is no where close. Not even half of the final bill. They’ll gouge your insurance company and they’ll gouge the patient as well. Such a horrible way to profit. And they call this a christian hospital. So ironic

To say this place is horrible would be exaggerating. There are hospitals way worse than this around. I came here because I had been experiencing abdominal discomfort for a few days and wanted to make sure it was nothing serious. I’ve always had a pleasant experience here… until now. The girl working the front desk in the emergency room (I think her name was Sam,) was very polite! As were nurses Kimberly and Roman and my doctor Russel. I was told I needed an ultrasound to rule out ovarian cysts. I waited over an hour for the technicians to arrive (after being told they were on there way,) and decided to leave since they would not allow me to fully empty my bladder, as is the procedure for an ultrasound. I just couldn’t take waiting anymore. I had been there for over 3 hours and just wanted some progress other than sitting in a room waiting. I decided to leave and a particular nurse (whose name I unfortunately didn’t grab,) had a huge attitude, telling me «uh it’s just a really busy day…» maybe if she didn’t tell me they were on their way an hour prior, I would’ve been been more patient and understanding, but when I am told they are on their way, I’m expecting a 15 – 30 minute wait. Then this hag had the nerve to tell me «good luck.» Her people skills are absolutely atrocious. I understand it’s hectic being a nurse working in the emergency department. I understand that it gets old telling people that it’s busy and they need to be patient, but there are ways other than being a jerk to explain that.

Health care is difficult. I get that. But there are parts of it just easy to get right. Courtesy on the phone is one of them. Central scheduling left a message on an old land line we rarely use. I eventually get the message. When I talk to Stephanie in central scheduling she refuses to delete that number and take the correct one. The doctors office has to change it? Really? It’s me. Oh and they have the right one too but they don’t call it. So condescending and nasty. Thus begins my surgical experience. This is the easy stuff.

While I gave them 2 stars for cleanliness — This has been bothering me for some time not update who was outstanding.
Very important to say the Female on the short side Indian doctor who came to exam me was unbeleivably through. She is what gets 5stars. The tests and her attention to detail. She and her awesome assistant (please forgive me for not remember their names as some time has passed) explaining what the next steps were going to be. I had 3 broken ribs from a skiing accident perinal (might not have said it correctly or spelled) chest tap. A small pierce to lung.
Once this Doctor came in she apologized for delay, medicine was given and off to tests we went. This made the other review a dim memory.
Thanks Doc for being so wonderful and taking your profession to top ranks not every Doctor we have encountered there is close to your professionalism knowledge through caring manner. Hope they can keep you!

Some excellent surgeons work here. Be apprised, however the ER is slow and understaffed with one physician working all night. So if you have two heart attacks or codes in two separate rooms you better pray you have an excellent astute nurse that can run the code without her doctor. Also, if there is a long wait in the waiting room rest assured you will be cut in line by any family member of a high rolling donor or executive. It’s very unfair but if John Doe donated 10 million and he comes in with a broken toe he will be rushed back and seen by the doctor first and you will wait. ER is outdated, I feel like I’m going to die in the elevators and there is a pillow shortage. Wonder what the CEO and presidents bonus is when the patients don’t have pillows. The nurses and doctors are good but overworked.

I recently came to this hospital to deliver my child back on 8÷8÷15 (baby Camille) Erica from labor and delivery was so awesome. I felt like by the time my stay was over she was more like a friend. So helpful and encouraging. Once I moved to the recovery with baby the staff their was amazing as well. Thanks again to all the staff.

Unpleasant 5 hour experience for a blood test and cat scan. Would not return for any kind of emergency.

Clean and modern. Staff is respectful and professional. Rooms are quiet. It’s not a very busy hospital so that’s a good thing I suppose if your issues aren’t major or complicated. Like most hospitals the café is lame however.

Stay away from here if you have anything serious or potentially serious. My mom came in with breathing issues yesterday and they put her in a room away from everyone else. At one point the monitor showed that her respirations plummeted and no one came in to check. When I mentioned it, they said «that machine doesn’t give the most accurate results». Really!!! They though she had a Pulmonary Embolism and when she came back from her CT, no one hooked her back up to the machine, nor gave her a nurse button, or even took her blood pressure. She was alone in her room off the beaten path with no way of getting in touch with the personnel if she had more breathing issues. Got there at 10:45am and was not released until after 6 pm. With all the millions of upgrades to the facility — they need to focus on the updating the ER. Oh and I forgot to mention that they had a «pillow shortage», so my mom did not have any pillows the whole time she was there.

My wife just had our son at Hinsdale Hospital and I wanted to say thank you to them. They did an amazing job. Unfortunately, it was not a smooth process as there were some complications, but mom and baby are doing great.

I had as wonderful of an experience as possible in childbirth delivering mg daughter here! Pre registering was easy, there was no paperwork necessary once I checked in. My induction went smoothly and my wishes for no medication were respected. My midwife was wonderful for my baby’s delivery! All of the nurses were wonderful in recovery and were very consistent at verifying I had the right baby whenever they took her for anything. Everyone from those that brought food, cleaned the room, took my blood were incredibly professional. I drove over 40 minutes to deliver here because of the midwives and wouldn’t hesitate to do it again. This was a wonderful hospital!

The laboratory people do an amazing job. The phlebotomist a are very nice at any of the locations you go to in and out of the hospital. The patient services staff is also very helpful and friendly. Over the phone some seem very automated like a Ben Stein but higher pitch…
Everyone in the hospital including doctors are all willing to assist visitors or patients when asking for help. Overall an excellent hospital of the area.
However the food. Uuuggggghhh. I’ve seen some of the im room dining and it makes me ask who eats this stuff??? The cafeteria is ok though.

The hospital is more concerned about making sure you make your emergency room copayment than taking care of the patient. Any tim
e I have went there they send in a rude patient account specialist who looks at you strangely if you don’t hand her over $ 250 out of your wallet when check in and press you to immediately pay even though you might be in pain or bleeding. They say they are a Christian hospital but they are just like the money changer in the bible.

When I entered last week for a surgery, I did not expect to have such a good experience because I read some reviews here before. I was even worried. For sure, I did not expect a four stars hotel experience but I had a five stars hospital experience. From A to z, the personnel was professional, knowledgeable and caring. I stayed one night and was happy that I did not sleep that much because the professional were doing their job and checking my health regularly. I had a nice private room, my husband stayed with me and we were told that we could go when we wanted the next day because nobody was waiting for the room. It was my second experience at this hospital and the first was also a good experience. Sure, I had to wait more than I expected but I am not alone! Thanks again!

I have been putting off writing this review for along time. My son is now six months old.
Tracey the labor and delivery nurse was AMAZING. We weren’t expecting our labor to turn out the way it did but with Tracey we were put at ease.
The nursing staff and our Midwife staff were so caring, thoughtful and helpful.
I am solely reviewing the nurse and the experience I had with my Midwife group, specific nurses. I can’t say enough good things about these women.
I did find it hard to accept that when there was a small problem after being sent home the nursing staff instantly sent my phone call to risk management. I know that everyone is afraid of being sued but come on people!

This review is –only in regards to the gift shop-​. I had a friend have a baby at the hospital, I found the website very nice and easy to use. I placed an order, of over $ 50 because frankly, that was the cheapest thing I could order.
3 full business days later, I get an email saying the patient has been discharged. They offered to forward it to her house for free. I asked if they could just cancel the order, and they were «willing to do that for a $ 5 cancellation fee».
When you place an order on a Friday afternoon, and they don’t get back to you until the following Wednesday — I am very unhappy to be informed that I have to pay $ 5 for their inability to deliver a gift promptly.
Today I think I will be going to the gift shop in person to make someone look me in the eye as they tell me I have to pay for their lack of promt-​ness.